SL2 Right-Click Trigger Fails

Thanks Joyce for the update - and you'll always want to make sure you're testing the published output in the intended environment vs. testing it in the locally published output. 

I get that, Ashley, but it's always tricky to replace a course that is "working" with something that might not work.  That was my hesitation.  Fortunately we have an LMS "sandbox" and I was able to test it there before putting into our "real" LMS.

I just installed the update and on my initial tests, the right-click triggers and hot keys all seem to work now. Much more testing is needed.

Thanks for your initial feedback David.

<3 YAY!!!

Thanks what we like to hear Jedidiah. ;-)

Hello,

Is there any additional information on this topic. I cannot get the right-click option to work. I have to left-click to get the trigger to work. It doesn't help due to the fact the system requires the user to right-click and would be confusing to the learner.  Thanks!

Hi Debra,

Did you install the latest update (Storyline 2 update 7) and republish the course? If so, and you're still seeing the issue can you look at testing the course in another web browser or clear out the cache/history of the current browser to ensure it's reloading the course vs. accessing the cached copy? 

No, I haven't. I will contact my support desk. I am not able to update or
install. I am a little afraid. When I updated Storyline 1, it crashed my
computer. I had Articulate and my support desk involved. No one could
resolve the issue. I had to get a new laptop. I know this was probably a
one off, but you can probably understand why I am afraid of updates to
Storyline. Thanks!

Hi Debra,

I can certainly understand, and involving your support desk would be ideal then. Are you using Storyline 1 or Storyline 2 currently for this issue? The release notes I linked to were for Storyline 2, which had a fix for the right click trigger issue but I don't see that it was an issue for Storyline 1.   You'll see here it's for the right click on the base layer. 

If you want to share the .story file I can publish it under the new update so that you can confirm if that works for your situation. If you want to post it here you can do so using the "add attachment" button or you can send along to me here. 

Hi,  I have a Storyline 2 license. I have submitted a ticket to my support desk to have the update installed. I will keep my fingers crossed.

Thanks for the reply and information. I am not sure when it will updated, but I will report how it worked. Thanks!

Sounds good Debra and if you need anything else definitely let us know! 

I had the latest update installed, and the right-click still does not work:(

I had the update installed, and the right-click option now works. Thanks!

Hi Debra, 

So you're good to go? Just wanted to confirm based on the message before your last one. Great news if you are! If not - let us know and we'll likely want to take a look at the .story file in question. 

I am good to go:)

Sent from my iPhone

Awesome Debra! Have a great rest of your Wednesday. :)

Hi there,

I had experienced an issue with right-click not working and this was corrected by the software being updated. However I find now that when I publish to web, the right click function will only work on my computer if I open the folder on my desktop.

If I move it to a network folder so others can view it, right-click doesn't work for anyone, including me. I would need to put the file on a network folder in order for my UAT participants to complete their activities.

The HTML5 files works but not everything looks the same as I designed it so it's not suitable for UAT.

Is anyone else experiencing this?

Thanks,

Eoin

Yes I am experiencing this issue as well, I had a new hire start last week and had to dig out an old version of the training that had some additional text in it explaining that "right click doesn't work use left click instead".

Hi Eoin,

Are you publishing for web or LMS? If so, you'll want to upload to the web server or LMS to test it and share with other users as viewing the web published content locally you may be running into issues with that set up. 

If you need to place within a network folder, have you looked at publishing for CD and then instructing users how to download and play those files? 

Hi Conor,

As Eoin mentioned, the latest update of Storyline did include a fix for the right click behavior, but it's only impacting the base layer, so if you have it on the slide layers, the right click will still not work. You can download the update here and review the release notes. 

Hi Ashley,

Thank you for that. I've published to the LMS and it works so I can use that for UAT.

Hopefully it will work in all formats one day but I'm happy I'll be able to move forward!

Thanks again,

Eoin

No problem Eoin and once we have additional information to share in regards to updates for working on a layer, we'll let folks know here. 

Hello, 

I'm still unable to get the right-click function to operate correctly on a hotspot question. 

When I use the "submit answers on click", any click in an incorrect location will result in the Try Again or Incorrect feedback layers. This is perfect, and working as designed. 

As soon as I change to "submit answers on right-click", the ONLY action that will result in a feedback layer is correctly right-clicking on the hotspot. How can I get the incorrect behavior (right-clicking anywhere else) to show the feedback layers appropriately?