Storyline 3 problems publishing to Internet Explorer 11

Hi,

We have updated to Storyline 3, and love the new features. However, as the publishing options are only html5, flash or a mixture of the 2, we are having problems with the content loading on IE11 (the web browser we have to use company-wide).

If we publish to html5 with flash backup, then we experience problems with the course content as not all our systems support flash. If we export only html5, then the normal links that would load the course will not play at all in IE11 and just load a blank screen.

We have tested them in Firefox and they work correctly, so it seems the fault is how it is loading in IE 11... we've updated our Storyline to the latest version and it does not seem to have fixed the problem.

Can anyone help? Are there plans for an option to allow SL3 to export to html only (not html5) as well as the other options? We never had any problems with our content coming from SL2 so this is a disappointing development for us!

Thanks,

Lindsey

28 Replies
Leslie McKerchie

Thanks for the additional information, Bailey.

The solution that I shared above is typically the one to correct the issue you described. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.