Storyline 3 problems publishing to Internet Explorer 11

Apr 10, 2018

Hi,

We have updated to Storyline 3, and love the new features. However, as the publishing options are only html5, flash or a mixture of the 2, we are having problems with the content loading on IE11 (the web browser we have to use company-wide).

If we publish to html5 with flash backup, then we experience problems with the course content as not all our systems support flash. If we export only html5, then the normal links that would load the course will not play at all in IE11 and just load a blank screen.

We have tested them in Firefox and they work correctly, so it seems the fault is how it is loading in IE 11... we've updated our Storyline to the latest version and it does not seem to have fixed the problem.

Can anyone help? Are there plans for an option to allow SL3 to export to html only (not html5) as well as the other options? We never had any problems with our content coming from SL2 so this is a disappointing development for us!

Thanks,

Lindsey

30 Replies

Leslie McKerchie
Staff

over 3 years ago09/28/20 at 2:06 pm (UTC)

Hi Bailey,

Thanks for contacting us and describing what you are experiencing in your published output.

We do have an article that should get you back up and running:

Learners See the Wrong Fonts or Missing Letters in HTML5 Courses

over 3 years ago09/28/20 at 2:16 pm (UTC)

Hi Leslie,

I already have the downloaded fonts enabled, but I am also using Arial which would be on most people's computers. Is there anything else that could fix this issue?

Leslie McKerchie
Staff

over 3 years ago09/30/20 at 1:15 pm (UTC)

Thanks for the additional information, Bailey.

The solution that I shared above is typically the one to correct the issue you described. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

over 3 years ago12/24/20 at 4:31 pm (UTC)

Greetings Everyone (& Ashley)

Yes, this thread is 2 years old... i was looking into a different problem and stumbled into it. In case anyone else found themselves here, we had this issue and it was exactly what Ashley mentions.

Our LMS had a hidden META tag that was forcing every PHP page it outputted to run in IE9 document mode, presumably to keep its own outdated HTML stable. That mode was preventing the HTML5 from SL from properly rendering.

And the problem seems to be unique to IE11, it was fine in Chrome. Per my educated guess, it's because IE11 will always run all child frames/pages under the same emulation mode as the top page? The HTML5 output from SL certainly has the correct HTML header tag --but IE11 was ignoring that and responding to the document-mode header information from the LMS-generated parent window. (our SL course is loaded in a child iframe of the main window).

Once i was able to locate this hidden forced document mode and updated it even to IE10emulation (and edge) the problems went away.