56 Replies
Katie (Gokhshteyn) Riggio

Thanks for sharing your experience, Laura!

I see my teammate, Renson, recently sent you instructions on how to enable the network endpoints – be sure to let us know if that solves the issue! If it doesn't, we're happy to take a look at your logs to dig into what's causing this.

Keep us posted, and Renson will be standing by for those logs, if needed!

Ashley Terwilliger

Hi Tricia,

Could your IT team have changed anything in relation to those network endpoints/ports? I'd start there, and also make sure you're on the latest update of Storyline 360. 

If you're still having trouble after that, connecting with our Support team would help them check into the specifics of your computer and connection.

Tricia Faust

Good Afternoon,

I have had a call with our IT department and we tried all the work arounds suggested and none seem to be working.
There is not an issue with our network or firewalls and my internet is connected.

There is also an issue with this product not syncing and publishing courses into the 360 online review. Please advise

Thanks,
Tricia

[GT Nexus]

Tricia Faust | Director, Learning & Development
mobile: 440.488.4537 | fax: 513.978.1393
tricia.faust@infor.com | gtnexus.com

Katie (Gokhshteyn) Riggio

Good morning, Tricia! I see my colleague, Ryan, is working closely with you on this connection issue. We enhanced our data security, which could explain the notice you're seeing.

Have you had a chance to install the latest updates for your Articulate apps to see if that helps? We'll be standing by!

Quick tip: Replying via email will include your signature, but you can edit out your contact information from your post if you'd like – here's how!

Tricia Faust

Hello,

Here is a list of all that my IT department has checked:

* Port 443 is open

* I have the latest Windows update-last update 2 days ago with Windows May Security

* I have the most updated versions for IE and Chrome

* Chrome has been set as my default browser

* All white list links should be accessible

We have not uninstalled and reinstalled application as I do not have a key and am afraid that I will lose the application totally.
If someone from your team will remote in and walk through providing me an uninstalling and reinstall or will provide me a license key.
I see there is an update available but it fails each time we try to download the update.

At this point I'm unable to access (Articulate 360-Review, Content Library, Rise) along with any web applications.

Thanks,
Tricia

[GT Nexus]

Tricia Faust | Director, Learning & Development
mobile: 440.488.4537 | fax: 513.978.1393
tricia.faust@infor.com | gtnexus.com

Katie (Gokhshteyn) Riggio

Hi, Tricia – thanks for letting us know! I've shared your latest reply with Ryan, and you should hear back from him shortly with some next steps. 

I know it's frustrating when you can't access your tools after going through multiple troubleshooting steps, so we appreciate you working through this with us. I'll follow along in your case as well!

Vincent Scoma

Hey Anuradha,

Thank you for reaching out and I am sorry that you are experiencing connectivity issues with the Content Library.

I would check to make sure your network is not blocking connection to Articulate. Check out this article and whitelist the domains listed for your Articulate 360 apps to work properly.

Please let us know how that works out and if you need additional assistance! We are happy to help!