I am trying to publish my project to word to send to our team to review. It acts like it is publishing to word and gives the message that it has been successful, however, no document is created. Is anyone else having that issue?
Thank you for your response. To answer your questions:
Yes, I am working from my hard drive. The file name is not long and does not contain any special characters. It is happening on all my 360 files. I was recently upgraded to Office 2013 and for some reason can no longer export to word. I'm not sure if it is a 360 issue or a Word 2013 issue. The last time I imported to word I was using Storyline 2 and Word 2007.
I am also having issues. I would be extremely grateful if you could share the settings that you changed. All I get currently is the first slide without any notes.
Hey Teg - You are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back from Joann soon.
Have you taken a look to be sure that you have administrator rights in Word as well?
I just started having the problem today. Yesterday (9/6/2017) there was a Storyline 360 update that I applied. Now I cannot publish to Word. I am using Word 2016.
I apologize for that, Sonya and Bill! Our team is seeing the same thing, and we’re hard at work to find a fix. I’ll post an update here once I have more information to share.
Thanks again for letting us know this bug is affecting you, and I’m sorry if it’s giving you headaches!
Hi Ian. I'm sorry that I don't have an update yet. You're in the right place though, and it is a high priority issue for us. We'll let you know as soon as we have some more information on that!
Same problem here :( - publishing to everything else works but no Word export - it only shows Pop pp - The folder .... is read-only or being used by another process or you don't have the proper security permissions to access this resource.
Getting in on this reply. I have a publication deadline early next week which requires a student guide. So this issue is very urgent. Any work arounds until you get this addressed?
In the meantime, if you're sharing the Word version with SMEs and other stakeholders to get their feedback, you may want to look at Articulate Review. I know a few folks who ran into the same thing, and are now just going to use Review exclusively!
Articulate Review is working fine while doing drafts of the courses to get the feedback of the stakeholders but we need a printable/paper copy of all the learning modules for Doc control (medical device company here - strict guidelines for doc control), so the Word export is mandatory for us or export to PDF or print to PDF - anything that will produce a paper copy of the course. Right now I'm going manually through every slide of the courses making screenshots and it's taking very long and valuable time :(
Same issue here. No problem before the update. Now I cannot publish to Word. I'm running Word 2016 and Office 360. I'm in the middle of storyboard review so I need the images, notes and layers. Hope to hear a resolution soon, or is it possible to roll back to the previous version, before this week's updates?
I'm sorry that this slowed you all down - but I've got good news. The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.
If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."
Thanks again for reporting it and sticking with us during the fix. 😀
Hi Team, I have downloaded the latest updates but am still having trouble publishing to Word 2016 from Storyline 360, It looks as if it's publishing but then freezes. No Word document is created and the app won't respond. I am currently using the 30-day trial, would this make a difference? I have a deadline and need the Word output as soon as possible. Please help.
Sorry that's happening, Megan! The trial version of Storyline 360 is the same as the subscription version, so I would expect the Publish to Word function to work normally.
Let's try this: open a new Storyline 360 file, create 1 sample slide, and try publishing to Word. Does it work?
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Hi Joann! Sorry this is giving you headaches. I have a few questions that'll help me narrow down why this could be happening:
Hi Alyssa,
Thank you for your response. To answer your questions:
Yes, I am working from my hard drive. The file name is not long and does not contain any special characters. It is happening on all my 360 files. I was recently upgraded to Office 2013 and for some reason can no longer export to word. I'm not sure if it is a 360 issue or a Word 2013 issue. The last time I imported to word I was using Storyline 2 and Word 2007.
Joann Sharp
The issue was with the Word 2013 settings. I have resolved it now and it is working. Thank you again for talking it out with me.
Joann
Oh that's great to hear! Thanks for coming back to give me an update.
Hi Joann,
I am also having issues. I would be extremely grateful if you could share the settings that you changed. All I get currently is the first slide without any notes.
Teg
Hey Teg - You are certainly welcome to reach out to the user directly via the 'Contact Me' option on the user profile if you do not hear back from Joann soon.
Have you taken a look to be sure that you have administrator rights in Word as well?
I just started having the problem today. Yesterday (9/6/2017) there was a Storyline 360 update that I applied. Now I cannot publish to Word. I am using Word 2016.
Any help would be appreciated.
Same here; it just started not publishing to Word (2013). Regular LMS publish works fine.
I installed the latest update this morning, so I'm not sure if it's related to that.
I apologize for that, Sonya and Bill! Our team is seeing the same thing, and we’re hard at work to find a fix. I’ll post an update here once I have more information to share.
Thanks again for letting us know this bug is affecting you, and I’m sorry if it’s giving you headaches!
Hi. Any update on this issue? I'm getting the same message as Bill, and also using MS Word 2013. All other publish works fine.
Hi Ian. I'm sorry that I don't have an update yet. You're in the right place though, and it is a high priority issue for us. We'll let you know as soon as we have some more information on that!
Hi,
Same issue here. Publishing to LMS works fine but publishing to MS Word shows the "read-only" pop-up.
This is very urgent to fix because we are just about to export the texts for voice over recording in ongoing projects.
So sorry about that, Göran. You're now subscribed to this thread, so you'll get the news of the release as soon as we post it!
Same problem here :( - publishing to everything else works but no Word export - it only shows Pop pp - The folder .... is read-only or being used by another process or you don't have the proper security permissions to access this resource.
Latest version of Storyline 360 here
Hi Tsvety,
I'm sorry you ran into this too - our team is working on a fix as I type! We hope to have information to share with you soon.
Getting in on this reply. I have a publication deadline early next week which requires a student guide. So this issue is very urgent. Any work arounds until you get this addressed?
Thanks Cameron - we'll let you know soon.
In the meantime, if you're sharing the Word version with SMEs and other stakeholders to get their feedback, you may want to look at Articulate Review. I know a few folks who ran into the same thing, and are now just going to use Review exclusively!
Hi Teg,
I thought I had it resolved and while now at least the screens do export into word the notes do not.
Hi Ashley,
Thanks for your reply!
Articulate Review is working fine while doing drafts of the courses to get the feedback of the stakeholders but we need a printable/paper copy of all the learning modules for Doc control (medical device company here - strict guidelines for doc control), so the Word export is mandatory for us or export to PDF or print to PDF - anything that will produce a paper copy of the course. Right now I'm going manually through every slide of the courses making screenshots and it's taking very long and valuable time :(
Thanks,
Tsvety
Hi Joann,
Can you share your workaround to export at least the screens?
Thanks,
Tsvety
Same issue here. No problem before the update. Now I cannot publish to Word. I'm running Word 2016 and Office 360. I'm in the middle of storyboard review so I need the images, notes and layers. Hope to hear a resolution soon, or is it possible to roll back to the previous version, before this week's updates?
Hi all,
I'm sorry that this slowed you all down - but I've got good news. The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.
If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."
Thanks again for reporting it and sticking with us during the fix. 😀
This post was removed by the author
Hi Team, I have downloaded the latest updates but am still having trouble publishing to Word 2016 from Storyline 360, It looks as if it's publishing but then freezes. No Word document is created and the app won't respond. I am currently using the 30-day trial, would this make a difference? I have a deadline and need the Word output as soon as possible. Please help.
Sorry that's happening, Megan! The trial version of Storyline 360 is the same as the subscription version, so I would expect the Publish to Word function to work normally.
Let's try this: open a new Storyline 360 file, create 1 sample slide, and try publishing to Word. Does it work?
Keep me posted!