I am trying to publish my project to word to send to our team to review. It acts like it is publishing to word and gives the message that it has been successful, however, no document is created. Is anyone else having that issue?
First, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.19.16600.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
I'm getting this behavior as well, but only with certain projects and not others. I get the progress bar, and the 'Congratulations' message, but when I click View Document nothing happens. When I click Open, it opens the folder and there's nothing inside.
Thanks for letting us know that the Publish to Word feature works with some projects and not others -- that's a good clue. Are all of your project files saved to your local hard drive? Are you able to share one of those troublesome files with our team for testing?
I am having the same issue. I cannot get it Articulate 360 to publish a word document. Is this issue fixed? The posting is 12 months old. I need to be able to do this now. Please let me know.
I see you also opened a support case (brilliant move!) where my teammate, Gerald, is ready to dig into a troublesome .story file. Here's the unique upload link from your case to share it privately with him. We're both standing by, and I'll also follow along in your case!
I slept on it and remembered the issue you can have if the path is too long. I republished using a shortened path and that was indeed my problem. I have been successful, PROBLEM SOLVED.
Thank you so much for being there. I will not always be able to figure out what I am doing wrong. Happy to know you are standing by. Love ARTICULATE and the Articulate team that supports me.
I'm so happy to hear you're back up and running LaVon and thank you for the kind words about the Articulate team. I'll be sure to share them. 💚
Happy Holidays to you as well!
FYI - It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
When you publish for Word, does the publishing process complete? If so, you should see a blue button that says "View Document." This button opens your Word document, so you can view, edit, and print it.
The publishing process completes but when I press the blue button - nothing happens. When I press 'Open' to look in the file location the folder is empty.
I've tried shortening the file path to a local hard drive, but this doesn't work either. I'm having difficulty with large Articulate files as well as test courses with only 2 slides in them. Any advice?
Hi,
I'm using Storyline version v3.23.17522.0 and Microsoft Office 365 ProPlus Version 1708.
I'm assuming this isn't a problem with the company firewall as the Storyline file will publish correctly for LMS, Web etc.
Good morning, Anjela. Thanks for working through this mystery with us!
Is your Microsoft Office version installed to your local computer, or is it a web app? Storyline 360 works with 32-bit and 64-bit desktop versions of Office 2010 and later, but it isn't compatible with:
Office 365 web apps
Office 365 mobile apps
Click-to-run versions of Office 2010
If the application is installed locally and you're unable to publish any .story files to Word, a simple Storyline 360 repair should do the trick. Let us know, and we'll figure out next steps from there!
Hello again, Anjela. Thanks for sticking with us! 🙂
From here, I'll need to get our Support Team's help and have created a case on your behalf. They'll work closely with you to find out why the Publish to Word function isn't working as it should in your supported environment.
Someone from the team will be in touch shortly, and I'll follow along. We'll nail that culprit down altogether!
Hi, I am having the same issue as those above. I've tried the fixes mentioned (including updating the software, trying with Word on and off, running from desktop, simply names, etc.) and still not able to Publish to Word my test file with a single slide in it.
Some odd things to note - I published a similar file earlier (and then again just now) to Word and it worked fine, there seems to be a longer than normal pause before it begins to generate the slides when Publishing starts, and it tells me I have six slides when I have deleted all but one.
I'm having the same issue Joann experienced several years ago and don't know what to do next. I get the "export was successful" window but then immediately get the SL error report window when I select "Open". I also can't see the file when I just go directly to the selected File Location.
I just updated everything, both SL and Office, and still nothing shows up. My file is on my hard drive, so am at a bit of a loss.
Thank you for letting us know! This post is a bit older, so I wanted to start fresh. I went ahead and opened up a Support Case on your behalf! You should see a confirmation email soon, and the team will be in touch!
Is there any update to this. I was able to publish to Word fine last week. Upgraded to Office 365 over weekend and now I can't publish to word. Have tried all of the above suggestions. Desktop and short file name, updating trust center, etc. No success. Storyline version 3.44.23192.0 Office 365. PC with Windows 10. Please help as I need this ASAP.
Thanks for reaching out to our support team. I replied to you here, but rest assured, Mark is reviewing your logs and will reach back out as soon as possible!
80 Replies
Having the same issue. is this resolved if so please post the fix
Sorry you're running into this too, Aaron!
First, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.19.16600.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
I'm getting this behavior as well, but only with certain projects and not others. I get the progress bar, and the 'Congratulations' message, but when I click View Document nothing happens. When I click Open, it opens the folder and there's nothing inside.
Hi Ed!
Thanks for letting us know that the Publish to Word feature works with some projects and not others -- that's a good clue. Are all of your project files saved to your local hard drive? Are you able to share one of those troublesome files with our team for testing?
I am having the same issue. I cannot get it Articulate 360 to publish a word document. Is this issue fixed? The posting is 12 months old. I need to be able to do this now. Please let me know.
I am using Articulate 360 V3.22.17236.0
Thank you,
LaVon
Hi there, LaVon. Sorry you've come across this roadblock. Let's see if we can find a trend here:
I see you also opened a support case (brilliant move!) where my teammate, Gerald, is ready to dig into a troublesome .story file. Here's the unique upload link from your case to share it privately with him. We're both standing by, and I'll also follow along in your case!
Hi,
Thank you for the quick response.
I slept on it and remembered the issue you can have if the path is too long. I republished using a shortened path and that was indeed my problem. I have been successful, PROBLEM SOLVED.
Thank you so much for being there. I will not always be able to figure out what I am doing wrong. Happy to know you are standing by. Love ARTICULATE and the Articulate team that supports me.
My best wishes to all of you! Happy Holidays!
LaVon
I'm so happy to hear you're back up and running LaVon and thank you for the kind words about the Articulate team. I'll be sure to share them. 💚
Happy Holidays to you as well!
FYI - It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Ashley, fixed my email. Thank you for letting me know. ;-)
LaVon
Hi, I'm having the same trouble publishing a word document. I'm using the lastest version of Storyline with the latest updates.
I've created a sample file with 2 slides. There is nothing in the output file folder after publishing. Any ideas?
Note: Have tried both local hard drive and USB but there is no output file even with short file path name. other publishing features are fine.
Hi Anjela!
When you publish for Word, does the publishing process complete? If so, you should see a blue button that says "View Document." This button opens your Word document, so you can view, edit, and print it.
What happens when you click that blue button?
Hi,
The publishing process completes but when I press the blue button - nothing happens. When I press 'Open' to look in the file location the folder is empty.
I've tried shortening the file path to a local hard drive, but this doesn't work either. I'm having difficulty with large Articulate files as well as test courses with only 2 slides in them. Any advice?
Hi Anjela,
Thanks for those additional details. What version of Storyline are you using? Also, what version of Microsoft Office is installed on your computer?
Hi,
I'm using Storyline version v3.23.17522.0 and Microsoft Office 365 ProPlus Version 1708.
I'm assuming this isn't a problem with the company firewall as the Storyline file will publish correctly for LMS, Web etc.
Good morning, Anjela. Thanks for working through this mystery with us!
Is your Microsoft Office version installed to your local computer, or is it a web app? Storyline 360 works with 32-bit and 64-bit desktop versions of Office 2010 and later, but it isn't compatible with:
If the application is installed locally and you're unable to publish any .story files to Word, a simple Storyline 360 repair should do the trick. Let us know, and we'll figure out next steps from there!
Hi,
My version of Office is stored locally. I've tried the quick fix of uninstalling and re-installing Articulate and this hasn't helped with the issue.
Here is the version details for Microsoft:
[cid:248cbe66-a89b-43cc-b094-16be3f980425]
The output folder is always empty.
Many thanks,
Anje
Hello again, Anjela. Thanks for sticking with us! 🙂
From here, I'll need to get our Support Team's help and have created a case on your behalf. They'll work closely with you to find out why the Publish to Word function isn't working as it should in your supported environment.
Someone from the team will be in touch shortly, and I'll follow along. We'll nail that culprit down altogether!
Hi, I am having the same issue as those above. I've tried the fixes mentioned (including updating the software, trying with Word on and off, running from desktop, simply names, etc.) and still not able to Publish to Word my test file with a single slide in it.
Some odd things to note - I published a similar file earlier (and then again just now) to Word and it worked fine, there seems to be a longer than normal pause before it begins to generate the slides when Publishing starts, and it tells me I have six slides when I have deleted all but one.
Any thoughts would be greatly appreciated Thanks.
Hi Tim,
It sounds like you've gone through all the steps I'd recommend - so next, let's have you work directly with our Support Team!
I've opened up a case for you - so you should see a confirmation email shortly and the team will be in touch.
Good morning,
I'm having the same issue Joann experienced several years ago and don't know what to do next. I get the "export was successful" window but then immediately get the SL error report window when I select "Open". I also can't see the file when I just go directly to the selected File Location.
I just updated everything, both SL and Office, and still nothing shows up. My file is on my hard drive, so am at a bit of a loss.
Hannah
Hi Hannah,
Thank you for letting us know! This post is a bit older, so I wanted to start fresh. I went ahead and opened up a Support Case on your behalf! You should see a confirmation email soon, and the team will be in touch!
Is there any update to this. I was able to publish to Word fine last week. Upgraded to Office 365 over weekend and now I can't publish to word. Have tried all of the above suggestions. Desktop and short file name, updating trust center, etc. No success. Storyline version 3.44.23192.0 Office 365. PC with Windows 10. Please help as I need this ASAP.
Hi Stephanie,
I'm sorry to hear you're unable to publish to Word once you upgraded! Have you confirmed that it's the desktop version and not the web application?
If you haven't tried a repair of Storyline 360, give that a try and if you need further help, connect with our support engineers, as they'll be able to take a closer look at why you're unable to publish to Word.
Hi Ren: I have done all of the above and am working with Support to try and troubleshoot.
Hi Stephanie,
Thanks for reaching out to our support team. I replied to you here, but rest assured, Mark is reviewing your logs and will reach back out as soon as possible!