Storyline module minimizes between scenes in LMS

It does do the minimization in SCORM Cloud.  Could you take a look?  

Sure Jean, happy to take a look. 

Can you tell me if it happens consistently between a few specific slides or scenes so I can look there? Also what browser(s) have you tested it in? 

Hi Jean,

I took a look at the course in Chrome after uploading it to SCORM Cloud and clicked through maybe the first few slides and didn't see it minimize at all. Can you give that link a try? 

Your videos are at a smaller height than the rest of the course (likely the widescreen video style vs the square shape of your course) but that didn't cause any changes to the player as a whole.

I have also had this issue.  It is inconsistent and sometimes happens and sometimes doesn't.  I've been using IE 11.  I can't replicate the issue, but my users are getting frustrated.

Hi there, Susan.  I'm sorry that behavior has been elusive for you.  

Is it only happening in Cornerstone, as well?  Does it happen consistently for the same users?  

We're happy to help test on our end in some different environments.  If you can share the .story file, use the Add Attachment button to upload your project.

Hi,  We use Oracle Taleo, and it does seem consistent for the same users. 

I uploaded the storyfile and put in a ticket, but will add it here as well.  Thanks for taking a look.

Thanks Susan - our Support Engineers will take a look at the example you submitted and be in touch as soon as they can! I'll follow along too.

Good morning, Ashley, Susan, and Crystal,

Did you identify a cause for this issue and a solution?

-We had this same issue, and funny, it was found on our Security Awareness training, too, like with Susan.

-Our IE browser minimized at the end of slides, transitioning to the next slide (either by auto-advance or by trigger to Next slide on a button). Also, my colleague noted it happening in 8 instances on her first trial, and only on 5 of those in her second trial - so, some inconsistency. We are on Cornerstone, like Crystal.

-I thought I'd check to see if there was a known issue before I continue trying every permutation of testing LMS and browser (time-consuming).

Thanks and have a great day!

Hello Nicholas and welcome to E-Learning Heroes :)

Looks like Jean did not reply above and I took a look at Susan's case, but we did not hear back either.

So, back to square one.

Are you able to replicate the behavior in SCORM Cloud? If so, can we take a look at your .story file. If you cannot share here in the forums, you can share here privately.

Hi Leslie and Nicholas,

The issue still sometimes persist, but only happens in our LMS - Cornerstone and not the SCORM cloud.  We did find that it happens less frequently when we output the course format as a "Flash first then HTML5 fallback" instead of the pre-set HTML5/flash format.  Also we have less of the issue when users open the course in IE instead of other browsers.  

Hope it helps!

Thanks for popping back in Jean - that is certainly helpful and much appreciated.

Yes, thanks, Jean and Leslie,

Our project worked fine in SCORM Cloud (Leslie), but not in Cornerstone. Then I made that Flash first, HTML fallback switch (Jean), and it worked in Cornerstone. For us, worked in both IE and Chrome - browser didn't minimize.

I did have to re-order some triggers, as certain functionality stopped working; for example, I had to move set variable triggers and play audio triggers above triggers for setting the object state to hidden on one particular slide.

Thanks again!

Is it an issue with the HTML5 version only? I assume it is working for the users those who are viewing the flash version of the course, but not for the users who are viewing HTML5 version of the course. Can anybody confirm...

Hi Chiranjib,

Looks like that may have been the case for their LMS, but they were not able to replicate in SCORM Cloud.

Are you experiencing a similar issue? Have you taken a look in SCORM Cloud to see if you can replicate?

Yes, this is an issue in the Cornerstone LMS. It works fine in the SCORM cloud. My client uses Cornerstone as the LMS, and hosted many storyline 2 published courses without any issue like this. As the courses need to be migrated into Storyline 360 to leverage HTML5 accessibility feature we are encountering this issue while viewing the courses in the LMS . This is really a show stopper for us and the client. Can anybody from your development can look into this, if few edits in the scripts of the published version can resolve this issue, please share. The Flash version works fine.

Hi Chiranjib,

It looks like publishing Flash first, with HTML5 fallback resolved it for Nicholas. Have you tested that out? If you're using IE or Chrome, both of those have an option to enable Flash and the latest versions of IE and Chrome will also support the HTML5 output. 

Since it's a Cornerstone specific issue, I'd also suggest reaching out to your LMS admins to see if they had any other suggestions. 

This is not a Cornerstone specific issue. We've been able to replicate this behaviour in SCORM Cloud using IE10 running the HTML5 published output from SL360.

The Flash output does not contain the same issue so we're trying to diagnose what the cause may be. 

As HTML5 is listed as supported by IE10 simply suggesting the use of Flash is not a suitable solution.

We will report back our findings and if this does prove to be a consistent issue, hope that your engineers will investigate as a priority.

Hi Adam, 

If you're able to replicate it in a few other environments we're happy to take a look at your example and test further. I don't yet see any other similar reports, so please let us know your findings. If you want to reach out to our Support Engineers directly, you can message them here. 

I know this is a bit old... but we just found we have the same issue

Cornerstone LMS

Browers doesn't matter.   It seems linked to the html5 code.

We are publishing Flash with html5 fallback. But anybody without flash who sees the html5 gets this bug when hosted.

Run locally, this does not happen (running story.html).

Course minimizes on AUTO slide transition. Manual transition (via advance) does not seem to have this problem.

For now we are just going to remove the auto advances. But we have an open ticket for another issue with this same course and will add this as a second bug to that ticket as well.

Hi Matt,

Thanks for reaching out and sharing what you are experiencing with your course as well.

Seems that we've had some difficulty tracking this one down. Are you able to replicate the behavior in SCORM Cloud as has been discussed above?

I'd love to take a look at what you were working on with the team as well if you have your case number handy.

I'll go dig it up. An associate is handling most of the communication on that one.

It does not replicate when run locally, or in SCORM Cloud for us. Just Cornerstone for the end client.

Thanks Matt. 

Sounds like we need to understand their viewing environment and browser as well then.

Windows 10 mostly. Chrome, but also IE. Both experience it.

They have a lot of SL 360 courses, but this is the first one that's had this issue.