Hi everyone, we just uploaded a storyline module to the LMS (Cornerstone) but it minimizes the window where the course is playing between scenes and sometimes between slides in a scene. Can you please let me know if I need to do something in storyline to prevent it from happening?
Hi everyone! I do not have this problem with Chrome, but with IE 11 it occurs. We use LMS Sharepoint. It is new problem for me - when I publish my course in the previous version of Storyline everything works fine.
You mention that it's happening in your LMS and in IE11, but I'd like to ask a few more questions.
What version of Storyline are you using?
What was the previous version where this was working as expected?
Were you able to replicate the behavior in SCORM Cloud as well?
Is this only affecting your HTML5 output as some of the other users here have indicated?
If you are able to replicate, please feel free to share your .story file so that we can take a look. If you cannot share here in the forums, you are welcome to share here privately.
My colleague is using Update 5: 3.5.16548.0 version - he is responsible for making our courses. I still have Update 4: 3.4.15731.0 version on my computer - course published in this version works on our LMS correctly. We are only publishing our courses to HTML5 Only format. The problem occurs only in a quizzes section of our course. Unfortunately, I'm not able to share the file with you because of our company compliance policy.
Since you are not able to share the course, would you be able to test if the issue is happening in SCORM Cloud as well?
You mention publishing to HTML5 Only formatting, so the suggestions of Flash First/HTML5 fallback that worked for some other users does not sound like a viable option for you.
If you can work privately with our team, you can do so here and an NDA can be signed if needed as well.
On a thread where we had an issue filed that we were tracking, I would tell you that replying was the best way to be included in any updates that we have to share. In this instance, however, we've not tracked down or filed a report as this is not an issue we have been able to replicate.
We'd love to work directly with you to get to the bottom of this if we can. You can share your .story file privately with our team here so that we can take a look.
Hi. Has there been any resolution to this issue? We also have users on CSOD using IE 11 that are experiencing the same "minimizing" issue. Chrome is fine. SCORM Cloud is fine. Publishing for Flash with an HTML5 fallback helps if the user has a flash player, but if they don't then the issue persists. Our users are getting very frustrated. Any developments here?
Hi there, Steve. We've seen the same results on our end testing customer files. The course will play fine in SCORM Cloud with Internet Explorer 11. Since we're unable to replicate this behavior in another LMS environment, it points to an issue with how CSOD may be handling the output in IE11.
Would you be able to share any insight that their support has offered for this behavior?
Absolutely. We're trying everything here and are hoping for more insights from support. It's definitely something specific to CSOD / IE11 / HTML5. I'll be sure to post our findings here once we make progress.
I'm also experiencing this when publishing HTML5 with Flash fall back within Netdimensions LMS. I don't have the problem when publishing Flash with HTML5.
It occurs on slides that advance automatically and issue is only with IE, not in Chrome.
Tested in SCORM cloud and works normally in both Chrome and IE.
Points to the issue within the LMS which I will raise with the vendor. Before doing that I was wondering if anyone has received any advice from their LMS support on what the issue may be & how to fix?
I'm not sure if Susan is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly!
Sorry to report that I am now seeing this issue within Cornerstone published with HLTM5 only using SCORM 2004 3rd edition, IE only. It occurs when the user clicks a button that takes them to a new scene (NOT an auto-advance). It works fine with Chrome. Unfortunately, it is company policy NOT to share anything outside our firewall. Is there any progress with this bug?
I am sorry to hear that you are encountering this issue!
Since you are not able to share the course, would you be able to test your course in SCORM Cloud to see if the issue persists in a different LMS environment? If you are not able to replicate the issue in SCORM Cloud, it then leads to a possible problem with how the LMS may be handling the output in IE11.
If you can replicate this behavior in SCORM Cloud, please let us know and we are more than happy to work with you directly to troubleshoot this further! You can connect with our Support Engineers by using this link here!
Are you able to recreate the situation in a new project without confidential information? From there you could test the file in SCORM cloud and let us know if you're still running into the snag.
In this case, seeing the file would give us the opportunity to offer more tailored support.
Are you able to recreate the situation in a new project without confidential information? From there you could test the file in SCORM cloud and let us know if you're still running into the snag.
In this case, seeing the file would give us the opportunity to offer more tailored support.
I turns out that there is a Compatibility Modes setting in the Cornerstone SCORM upload procedure that is, by default, set to IE10 Campatibility. The problem disappeared when we changed that setting to None as shown in the attached screen shot.
47 Replies
Hi everyone!
I do not have this problem with Chrome, but with IE 11 it occurs. We use LMS Sharepoint. It is new problem for me - when I publish my course in the previous version of Storyline everything works fine.
Hi Krystyna and welcome to E-Learning Heroes :)
We still haven't nailed this one down.
You mention that it's happening in your LMS and in IE11, but I'd like to ask a few more questions.
If you are able to replicate, please feel free to share your .story file so that we can take a look. If you cannot share here in the forums, you are welcome to share here privately.
Hi Leslie,
My colleague is using Update 5: 3.5.16548.0 version - he is responsible for making our courses. I still have Update 4: 3.4.15731.0 version on my computer - course published in this version works on our LMS correctly. We are only publishing our courses to HTML5 Only format.
The problem occurs only in a quizzes section of our course.
Unfortunately, I'm not able to share the file with you because of our company compliance policy.
Thanks for the additional information Krystyna.
Since you are not able to share the course, would you be able to test if the issue is happening in SCORM Cloud as well?
You mention publishing to HTML5 Only formatting, so the suggestions of Flash First/HTML5 fallback that worked for some other users does not sound like a viable option for you.
If you can work privately with our team, you can do so here and an NDA can be signed if needed as well.
Exported to SCORM 2004 2nd Edition with Flash/Html5 and bammm! Working and client happy.
Don’t forget the differences between SCORM 1.2 and SCORM 2004 as it may affect other things in the reporting. The secret? Test, test and test again...
I hope this helps :)
A great reminder Nuno :) Thank you for chiming in to share!
We are also seeing this issue. Where can I add a "ME TOO!" note to the bug report please?
Hi Jacqueline,
On a thread where we had an issue filed that we were tracking, I would tell you that replying was the best way to be included in any updates that we have to share. In this instance, however, we've not tracked down or filed a report as this is not an issue we have been able to replicate.
We'd love to work directly with you to get to the bottom of this if we can. You can share your .story file privately with our team here so that we can take a look.
Hi. Has there been any resolution to this issue? We also have users on CSOD using IE 11 that are experiencing the same "minimizing" issue. Chrome is fine. SCORM Cloud is fine. Publishing for Flash with an HTML5 fallback helps if the user has a flash player, but if they don't then the issue persists. Our users are getting very frustrated. Any developments here?
This post was removed by the author
Hi Steve, did you tried the SCORM 2004 exportation?
Hi Nuno... We can only deliver in SCORM 2.1. Thanks
Hi there, Steve. We've seen the same results on our end testing customer files. The course will play fine in SCORM Cloud with Internet Explorer 11. Since we're unable to replicate this behavior in another LMS environment, it points to an issue with how CSOD may be handling the output in IE11.
Would you be able to share any insight that their support has offered for this behavior?
Hi Crystal,
Absolutely. We're trying everything here and are hoping for more insights from support. It's definitely something specific to CSOD / IE11 / HTML5. I'll be sure to post our findings here once we make progress.
-Steve
Awesome. Keep us posted!
Hi All,
Has there been any update to this issue?
I'm also experiencing this when publishing HTML5 with Flash fall back within Netdimensions LMS. I don't have the problem when publishing Flash with HTML5.
It occurs on slides that advance automatically and issue is only with IE, not in Chrome.
Tested in SCORM cloud and works normally in both Chrome and IE.
Points to the issue within the LMS which I will raise with the vendor. Before doing that I was wondering if anyone has received any advice from their LMS support on what the issue may be & how to fix?
Thanks!
I'm not sure if Susan is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly!
Sorry to report that I am now seeing this issue within Cornerstone published with HLTM5 only using SCORM 2004 3rd edition, IE only. It occurs when the user clicks a button that takes them to a new scene (NOT an auto-advance). It works fine with Chrome. Unfortunately, it is company policy NOT to share anything outside our firewall. Is there any progress with this bug?
Hey Jacqueline,
I am sorry to hear that you are encountering this issue!
Since you are not able to share the course, would you be able to test your course in SCORM Cloud to see if the issue persists in a different LMS environment? If you are not able to replicate the issue in SCORM Cloud, it then leads to a possible problem with how the LMS may be handling the output in IE11.
If you can replicate this behavior in SCORM Cloud, please let us know and we are more than happy to work with you directly to troubleshoot this further! You can connect with our Support Engineers by using this link here!
We may not put the information in the cloud.
Hi Jacqueline!
Are you able to recreate the situation in a new project without confidential information? From there you could test the file in SCORM cloud and let us know if you're still running into the snag.
In this case, seeing the file would give us the opportunity to offer more tailored support.
Hi Jacqueline!
Are you able to recreate the situation in a new project without confidential information? From there you could test the file in SCORM cloud and let us know if you're still running into the snag.
In this case, seeing the file would give us the opportunity to offer more tailored support.
We found and fixed the problem.
I turns out that there is a Compatibility Modes setting in the Cornerstone SCORM upload procedure that is, by default, set to IE10 Campatibility. The problem disappeared when we changed that setting to None as shown in the attached screen shot.
Awesome, Jacqueline.
Glad you were able to track that down and I appreciate you popping back in to share with the community.
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