Issues With Variable References Since Update 12
Jan 24, 2018
By
David Tait
I wanted to check whether anyone else has noticed any issues with the display of variable references since updating to the latest version of Storyline 360 - January 23, 2018 (Build 3.12.14533.0)?
I've found a couple of things that are creating issues in a few of my existing courses, listed below.
Issue 1: Font size of variable references shrinks instead of resizing the shape to fit the text, despite this option being selected.
Issue 2: Long strings of text no longer wrap in the shape despite this option being checked.
Both issues suggest that the text boxes may be ignoring the parameters set by the user.
I attach a sample file below.
34 Replies
Hi David,
Thanks for reaching out and sharing these two examples! I tested it in Storyline 360 Update 12 (the latest update) and compared that with two other baselines Storyline 3 Update 2 (which would be the same fixes as Storyline 360 Update 8) and Storyline 360 Update 9.
With the text shrinking in example #1, that has been consistent across Storyline 3 and 360 (even back to Storyline 2).
For the #2 example, where the text does not wrap, that seems to be a new issue in Update 12.
I'll report #2 to my team, and we'll look into a fix for it. In the meantime, please look at using a larger variable reference box and reminding users to use proper spacing for their text entries (no run on of all the words together.)
I'll let you know as soon as I have any other info or updates to share here.
Hi Ashley, thanks for your detailed reply.
Re: Example 1: The shrinking is a new behaviour to me which is why it stood out. Previously if a variable reference was larger than the container it overflowed like this example from a pre-update 12 course:
My ideal solution would be for the container (text box) to resize accordingly, this way I could put it inside a scrolling pane to handle the overflow without having to give the text field containing the reference an enormous height to minimise the chance of shrinkage.
Another new example of shrinkage that has occured since update 12 is shown below.
Prior to update 12 my screen counter displayed like so:
Following the update it looks like this. Look closely and you'll just about see the text in the middle:
All that is contained within this text box is the following:
Screen
3/%screenCount%
As always I appreciate your help.
Hi David,
Could you share a copy of your file pre-Update 12 or even a link to the hosted course?
The shrinking isn't a new behavior as I mentioned variable references haven't ever been dynamic and adhere to the text box you've set it to display in. That dates back to Storyline 2, and I confirmed it in my tests in Storyline 3 Update 2 and Storyline 360 Update 9 (I skipped a couple updates apparently!).
Could this be a text entry that you're using the variable reference in? I know you mentioned that set up in another discussion.
If you have those links or files, that would help us track it down and determine what's going on. 🙂
Hi Ashley,
Happy to share some files/links, is there any where I can do this privately?
Hi David,
Of course - you can always share privately with our Support Engineers. Upload your files using the support form here. They'll work with you via email as they continue to do some testing.
Thanks Ashley, I've sent a link and a source file, my case number is: 01243256.
Thanks David - I see our team is taking a look and they'll be in touch soon. I'll also let them know about your other discussion here (where I'm finishing up a reply!)
I am having the same problem with the last two updates. Just referencing the variable onto the side. It shrink to point of un-readable size. It only work if I put the reference variable inside a shape object. In ref2.png, you can see the variable on the slide but doesn't show when preview on ref.png
Submitted a support case.
Ted,
The text box is set to Resize Shape to Fit Text. For me, it never worked with variables (not even in SL 2). I always set it to not to resize, and then make the text box much bigger (drag it down) (see drag.png).
Zsolt
HI Zsolt,
I never have this problem with the last 200+ courses I built. All from SL1, SL2, and now 360. I used variables in all my courses. Since the last two 360 updates, I have noticed this strange behavior with variables. I removed the % from the variable and the text would show during preview. See attachment.
Ok, I went back and drag out the text box after removing the reshape text. The variable show up during preview. I then enlarge the font to 40 points, preview no-show unless I drag the text box bigger.
This it is ideal to have to drag the text box every time you need to display variable. This is a software bug. I want to report this bug to my Case #01244637. Yet, my IT department will not allow me to go to the page to do so.
http://articulatecase.com/
I have shared your comments and images in your support case Ted.
Thank you Leslie.
Hi all,
Our team pushed out an update moments ago to resolve the issue where variable references were sometimes missing from HTML5 output. You'll have this as a hotfix for Update 12, so follow the steps here to update Storyline 360.
Thanks for reporting this one to us!
How's that for record time Ted ;)
Glad that Ashley was able to reply here as I'm not sure if you're getting Jonathan's messages, but we have you covered.
Ashley, hi. Thanks for the update. I installed the update and everything are working as should.
Leslie,,
Yes, record time. I did received emails from Jonathan. Five STARS!!!
I have a similar issue regarding the published text size when including a variable within the text.
Where a variable is used, the published variable and all the accompanying text is larger by approx. 2pts.
Using the current release of Storyline 3.
Anyone else encounter this or is it something I have missed?
Example: Multiple Choice.
Authoring
Slide Preview
Published HTML 5
Hi there Paul!
By chance, were you viewing the published output locally?
I tested your file, and the font size of the variable reference matched the font size of the regular text in both Storyline Preview and in the Web Output here.
Could you test that link and let me know if the font size appears correctly for you?
Paul, I tested Alyssa's link just by clicking on it. All the fonts are the same size for me. I used Google Chrome
Version 64.0.3282.167 (Official Build) (64-bit)
IE version 11.0.9600.18893
Update Versions: 11.0.50 (KB4056568)
FireFox
56.0.2 (64-bit)
You could try making the text boxes not to resize to fit text. Good luck.
Hi Alyssa and Ted,
thanks for the replies.
Alyssa, your published font sizes look fine.
Could you please zip the published files you used so I can compare/test them with mine?
My online version is at: http://www.skillshost.com.au/text/story.html
Published files used as attached.
Sure thing, Paul!
I published your file using the latest version of Storyline 3 for Web with HTML5/Flash Fallback. Here is the zipped output.
Let me know if that helps!
Hi Alyssa,
thanks for that.
Can you also view my published files and let me know if the text has all the same font size?
http://www.skillshost.com.au/text/story_html5.html
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where variable reference text wasn't wrapping properly.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
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