Video Color Issue

Hello Ren, that's correct!

- I'm using mostly Articulate 3! We ran tests publishing in 360, but the error persists.

- Yes, it also happens during preview - I just ran a test in different computers around the office, and some has issues both in preview and after publishing, some of them don't.

- Our users use Chrome, since our platform (moodle) only works there!

I'll clean the file - since it's super heavy and contains protected material - and leave it with just the slide with the video, is that ok? 

Thank you for the help! :)

Hi Marina,

Great job on thoroughly testing the issue! It seems this isn’t just an output problem, but happening within Storyline as well.

Yes, it sounds like we just need to see that single slide with the video.

I don’t want to lose any of the information that you’ve shared so far, so I’ve opened a support case on your behalf and will e-mail you a link to directly upload your .story file for one of our support engineers to take a look.

Excellent! I've just received and saved the e-mail!. I'll check with my team leader if we're allowed to share the problematic file and will reply to the case iin the next few days, if there's no problem. 

Thank you very much for the support and fast replies! :)

Sounds great, Marina! We'll keep our eyes out for it!

I'm having trouble also. Video (mp4) looks lighter after publishing but looks the same in preview. I've made sure there is no compression by selecting 'none' in the video options and increasing video quality to 9 in the publish settings. This seems to have started this week or last.

Looks like it could be an issue with the Slide Master. When I sample the rbg value from the video it is 4, 2, 103. So I made a slide master to match but when I apply the master to the slide it the color changes to 5,3,104. Or not...

I just sampled a screen shot of the published slide and the background is correct but the video has changed from when I sample it in the SL app.

I have latest version of 360 and tested on Chrome and Firefox.

Hi John,

Thanks for sharing those images, and great call to also open a support case. I see my teammate, Chino, has replied with some next steps. 

Keep digging away with him, and I'll follow along as the case progresses!

Hello!  I'm having the same issue as the folks above (video elements change color when imported into SL 360) and wondered if there has been any resolution or if I should open a case as well.

Thank you!

Hi Jackie,

I'm sorry to hear you're running into the same issue! I've opened a support case on your behalf, and if you can share the video with us, we'd be happy to test it ourselves. Feel free to upload it your unique private link below:

• Share your video with us.

One of our support engineers will take a look and get back to you as soon as possible!

Thanks Ren!  I've added the video to the case you opened for me.

Appreciate your help!

Jackie

Hello,

I too have been having a similar issue. I’ve imported several videos exported from Vyond, cropped in Storyline 360 with the same matching solid background color as a single image file they are placed in front of on each slide used throughout my course. After I publish and preview, the background of the videos look slightly lighter but noticeably different than the background of the image they are placed in front off on those slides. My intent was to match the backgrounds so they blend and look seem less. Any ideas?

Thanks

Hi D,

Thanks so much for reaching out, and a good call to start a support case! I see my teammate, Jose, has confirmed the issue you see is a bug that we've recorded where some high definition monitors show a color shift in published outputs.

We'll be sure to reach out when a fix is in place!

Hello Ren
Yes, Jose was very helpful in trying to figure out the cause of the issue
and trying to resolve it. Please keep me informed.

Thanks
Donisa

Hi Ren,

I am also facing the same issue, i am using Storyline 360 latest version, can you help me for this.?

Welcome to E-Learning Heroes, Premkumar! ⭐️ 

I'm sorry you're having trouble. I want our support engineers to work directly with you to confirm if you're experiencing this bug. If possible, could you share your video with us in a case for testing purposes? Here's a private upload link, and we'll delete once finished! 

Hello, 

I'm currently having this issue and hope someone might be able to share the "fix" with me since all of the replies in this thread were to submit the video to the support team.  

Thanks!

Hi, Suzanne.

Great call on opening a support case with our engineers! I see you're working with my teammate Mark, so you're in great hands!

Please reach out through the case if you have additional questions. 

I have this same issue. Is there a fix in place yet? Or should I put in a support ticket?

Hi, David.

Thank you for reaching out!

We had a bug report related to a semi-transparent background, but the fix was released in Storyline 360's Update 49.

If you can share your .story file through a support case, we can take a deeper look at what's happening and help you troubleshoot this issue!  

I'm experiencing the same issue. I'm running the latest version of Storyline 360. I create a video with a #236CFF canvas; however, Storyline modifies that color after importing it to #2C6AF9. I've attached the .mp4 and .story files for reference.

One other wonky thing is how Storyline alters the color of the video again after publishing. Check out the screenshots with variations in how the video's color is rendered during publishing.

+1 to this. If you want to include a small animation of 200x200 pixels the composition background must be #ffffff (white), since the other colors could be modified and "show the threads of the trick".

Hi Equipo,

We did have a bug report related to this, but the fix was released some time ago.

If you can share your .story file through a support case, we can take a deeper look at what's happening and help you troubleshoot this issue!  

Thank you for reaching out!

Hi Cody,

I'm sorry you're having an issue with video colors! I have opened a support case on your behalf. You will be hearing from them via email soon to help with your issue!

Thanks for reaching out!

I'm experiencing the same issue as well. Does Storyline video output reflect RGB colors or does it change the format when you publish to video? I'm not sure how I would test the video output file to see the difference in the HEX codes other users have noted above? But the color looks darker in the video than it does in Storyline and in the preview as well.