27 Replies
Brian Allen

Brian Batt said:

Hi Sagar,

First, try uploading your content to Tempshare & then view it from there on your iPad:

http://tempshare.articulate.com/

I have a feeling that the server that you've uploaded your Storyline content to doesn't support the MP4 mime type.  If it works from the Tempshare site, then let me know.


Brian, this is an awesome resource!

Deniz Olcay

So I posted my presentation on the http://tempshare.articulate.com/ site, and my video works when i view it on my computer (google chrome browser), but when i try to watch it on my ipad, i cant view the videos embedded in my presentation. 

It's weird, because one of the videos work, but the others dont. They were all quicktime files when i imported them to storyline.

I published the presentation to HTML5 and did not include mobile output.

Any ideas on what is happening here?

Deniz

Bill Harnage

Deniz Olcay said:

So I posted my presentation on the http://tempshare.articulate.com/ site, and my video works when i view it on my computer (google chrome browser), but when i try to watch it on my ipad, i cant view the videos embedded in my presentation. 

It's weird, because one of the videos work, but the others dont. They were all quicktime files when i imported them to storyline.

I published the presentation to HTML5 and did not include mobile output.

Any ideas on what is happening here?

Deniz


I've got the exact same problem.  My videos were originally imported as mp4's.

However, what video does or does not play seems to be random.  It might play once and then not the next time.

Here is the thread I started.

http://community.articulate.com/forums/t/14164.aspx

Chris Wall

I'm having the same issue: my MP4 videos won't play in the iPad app.

The video in this "course" is an MP4. OK, so it's not really a course. It's just a test that I'm just using to assess whether or not we can embed MP4 video files in StoryLine courses and then run them on iPads that have the Storyline app on them.

Here's what my publish screen looks like: 

And here's the link to the course on tempshare: http://tempshare.storyline.articulate.com/p177aca36d1but8dnnp6sl61m464/story.html

(like I said, it's just a test file to check on the viability of publishing MP4 videos in StoryLine courses)

- Works in PC-based browsers

- displays the opening screen of the video on my iPad, but doesn't play anything

After I publish the course, I create a zip file which I then upload to the Tempshare site. I get the URL, and I'm able to view it just fine on my laptop, but when I try running the course on my iPad, the first screen shows up, and that's it. It just sits there. There's no evidence that what's onscreen is anything other than a still image.

Any suggestions would be welcome.

Thanks.

Chris Wall

Paul Zamora

Same Issue, .mp4 video (codec H.264/Audio ACC) does not play within the Storyline title.

However, it plays fine if launched on separate tab or as a direct link, but when imported into the slide it does not play.

I tried using the Storyline controls, custom controls, scrub bar, auto triggers, adding a preview page, etc.  Published with and without ipad / andriod app checked, tried all 3 launch links ,(story.html, story_html5.html, and the launch page Launch button) nothing will make the video play inside the title.  

The only thing that allows it to play is launch as a web object, but it is not what I want to do because the learner has multiple tabs contend with.  

BTW I have all iOS updates and storyline updates installed so everything is current. 

Do you know when STL will patch this issue?

 

Ashley Terwilliger

Hi Paul,

This discussion is a bit older, so I'm not sure that you're running into the same behavior as described here. Where are you currently hosting your course? Have you looked at using SCORM Cloud if publishing for LMS or Tempshare if you're publishing for web? 

If you're still having difficulty in those environments, we'll also be happy to take a look at the .mp4 and .story file in question to do some additional testing. You can upload it here using the "add attachment" button at the bottom of the reply window or send it along to our Support Engineers as they're accessible 24/7! 

Paul Zamora

The embedded video I am trying to get working is hosted on a company-wide accessible server we launch thousands of courses from. However, this is the first time I've been trying to deploy a company-wide mobile solution. This same server has hundreds of standalone and embedded videos that work fine. It is the mobile play back that is the issue.

We cannot use scorm cloud for deployment because of the inherent PII and sheer numbers of global learners. I've used scorm-cloud before and it isn't robust enough.

So far my publish method is for web because this current global project is not going to be tracked otherwise I'd only use our LMS solution. Also the video itself is mobile compatible in codec, compression and format because I can launch and play it directly and as a web object in storyline that launches a new tab. The video isn't the problem, the problem lies when I put the video in a page, layer, or even a light box slide. I can see the black screen/object but not the video and even with it set to auto play, by trigger or a button; it just won't play on a mobile device iOS or android. It will however play just fine on a laptop or desktop. To launch on the mobile device I've also tried all 3 launch files, story-story

Ashley Terwilliger

Hi Paul,

I'd only look at SCORM Cloud to test the behavior and see where the video may be getting caught. You mentioned being on the latest updates of iOS and Storyline, which I know earlier updates of each are where issues were with this, but without seeing the file in question and testing it ourselves it's difficult to pinpoint the problem. If you meant to share the file here, they are not uploaded when you reply via email - you'll need to visit the discussion page to upload it. Also if you've already sent it along to our Support engineers let me know the case number and I can take a look there.

Paul Zamora

I think it must be something in the publishing/conversion/encoding.  In HTML 5 publishing do you know what the MP4 is converted to?  I have the suspicion it's converted to a swf object which is why it will not play when embedded in a  page but will play as a direct link or web object.  If there was a way to determine what it becomes might be a way to better diagnose the playback issue.  Unfortunately I cannot attach any src files as per our security policies. 

If you know how the file is converted and what it's converted to, that might be a way to create a workaround.  My project goal is ultimately to have 1 file and deliver to a global audience both desk-Laptop and mobile without having to create and manage 2 versions.

:P