Videos wont play automatically

Hi Russ,

In a layer, try to add a trigger to Play Media when timeline starts or when timeline reaches to 0.1 sec.

I too have this problem.

The video is set to play automatically in a layer and behaves correctly in PREVIEW mode, however, when published and deployed to the web; does not.

I discovered that by shifting the video along the layer timeline by 1sec (with AUTOMATICALLY PLAY still selected) rectified the problem.  

Perhaps this gives it 'time to think' - seems to work whatever the reason

I too have this problem. 

In Chrome it worked when I discovered that by shifting the video along the layer timeline by 1sec. But in Internet Explorer don't work if a video in a layer.

Are there any other solutions to this problem?

Hi Elena,

What version/update of Storyline are you using? Also, what versions of Chrome and IE? How did you insert your videos into SToryline? 

If you're able to share a copy of the file here we can also take a look at it to do some testing! 

Hello. I am experiencing the same issue. I was wondering if you found a solution for this issue. Chrome is fine; IE is not. The problem is that everyone in my organisation is on IE, so I need to find a way to make it work.

Hi Cheryl,

I didn't hear back from Elena - but would love to know a bit more about your set up. What version of Storyline are you using? What about your IE version? 

Hi Ashley,

I am using Storyline 360 and IE 11. I did find a solution for my problem though, which was that my MP4 videos weren't playing in my Storyline in IE. They played in Chrome perfectly, but IE was unable to play them all. Basically, after a troubleshooting many different avenues, I found that by publishing to Flash with HTML fallback, all of my videos played. Due to the fact that everyone in my organisation uses IE, I had to find a solution as our LMS and all integrated systems are tied to IE.

(My Storyline contains 20 short videos on slide layers. Initially, only half of them played whilst the others just had a black screen with no audio. I tried renaming and replacing all of the videos, moving the videos away from the start of the timeline, adding triggers to play media at start of timeline, Publishing to Web, CD, LMS, etc. As the videos are all MP4s, I considered converting them to a different format but that would have taken more time and would have expanded the size of the video files.)

If anyone is experiencing the same issues, I would recommend publishing to Flash with HTML  fallback as part of their testing. Another thing to check if using IE is making sure that the ActiveX filtering is turned off.

Thanks for getting back to me. :)

Hi Ashley,

Sorry for the delayed response.

I am using Storyline 360 (v3.10.13923.0), IE 11, Chrome 63.0. 

We publish the project in HTML5, we don't use Flash.

Hi Elena,

I am using Storyline 360 (v3.11.14249.0), IE 11, Chrome Version 63.0.3239.132

I don't use Flash either, it was one of the last things left to try which surprised me, but it worked.

Did you find a solution to your problem. If you did, would you mind sharing your solution?

Hi Cheryl,

No, I didn't find a solution for IE. So we use Chrome.

And we think to abandon the use of video on layers.