What we’re doing to help with missing images (updated 03/06/2019)

thank you very much.

Thank you

Thanks for the update Justin, the SL3 update should come just in time for our project delivery - assuming it doesn't break anything! ;)

Thank you for the update! We have a slightly different issue that we haven't seen before. Instead of images missing, we have letters missing. The first to leave the alphabet is the letter F. The user is using Internet Explorer and I feel it may be a font issue on their end, but after seeing this, I wonder if anyone else is having a quirk like this?

Hi Rebecca,

You're on the right track - check out the information in this article about fonts, and specifically Internet Explorer settings to bring those tricky F's out of hiding. 

Thanks for the update

Hi, I just update Storyline 3 and publish one of my projects. We have a new issue, all the letters in bold type are wrong. 

Hi Pablo,

Thanks for sharing the image of what you are seeing in your course.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi, thanks for updating SL3. I was hoping to use the auto-updater to update my SCORM packages but I think it might not have been updated to incorporate the latest SL3 changes (https://articulate.com/support/article/articulate-updater-release-notes-and-instructions) .

Do you know when the updater will be updated so that I can auto-update all of our SCORM packages? Thanks Noel

Hi Noel, 

The Articulate Updater from the link you shared does not include support for the Chrome 72/Safari 12 fix. We're monitoring the need to release a new version. If we release a new updater that includes support for the fix in those browsers, I'll come back to this discussion to let you know.

Great, thanks - I can republish each one, but we have about 30 so the auto-update is a good option. 

Hi, since the new version colour designs are not transferring properly. i.e. when i apply a colour design to multiple slides the slides just ignore it and stick with what they originally had.

Annoying!

Edit: Actually it is importing correctly, just not updating the LOOK of the theme colors, see attached. You can see that the color blue is selected but it is actually red! The blue palette was the original palette, and the red one is what was chosen to overwrite it.

Hi Jake, 

I opened a Support case for you so that our team can work with you on these color oddities! Keep an eye out for their email. 

Hi! Does this mean that I must post all my courses again once the update has been downloaded? I `ve been using Storyline 360 but in other courses I used Storyline 3 and even 2. The question is whether this would be affecting all the courses already published or if you will take some other action to solve it. Thank you!

first of all thanks for the update.

im just letting you know , that now the z-index missing images problem 

is happening again from time to time, BUT it is now  fixible if you send the animated objects  to the front of the slide.

just letting you know , in case you want to re-fix it permanently

but tnx alot again for the help.

Hi Benny,

Sorry to hear you're running into this issue again. I see you recently had a case with Christopher about this issue prior to the latest Storyline 3 update.

Are you seeing the issue again in the file you shared with Christopher?

nope-

i had the problem on  a newer slide that i made.

its not specific to a certain slide, whenever animated object is being "sent to back" (for instance fade - animation in all of  my cases) after i publish and open with  chrome browser, it will make certain texts disappar on the same location , when viewed  in 100% screen resolution.

Hi Benny,

Thanks for those extra details. I'm having some trouble recreating this in my sample file, so I'd like to get your help. Would you mind sharing your slide with me? You can send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

HI folks, is there a way to get to older story line versions posted?

I know you want everyone on the latest/greatest but most softwares [Chrome, Firefox, Adobe [insert product here]] all have previous versions buried in some support area. Captivate goes way back to 2010! I've had rare needs for when backwards compatibility didn't work. Even Storyline 1 and 2 don't go back and I have files that need to remain true to their "unimproved" legacy formats.

Specifically my current use case is Storyline Update 2. 

thanks!

Hi Gilbert,

You can find the current update of older versions on our downloads page. If you need a previous update, reach out to our Support Team and they'll be happy to help! 

Hi Ashley and Alyssa, could you tell us if update version is ready without problems that user report in this discussion? Here we have some problems too with display of some elements in Chrome. So, if you could alert us about a solution or a new release, please you can help us a lot.

Thanks.

Hi Gabriel,

This issue should be fixed, so I'm sorry you're running into it again. We haven't seen this on our end since Chrome 73, so we would love to get a closer look at a sample of your file.

Would you be willing to share a few slides with us? If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Is there a timeline for an autoupdater release? 

Hi Samantha. We don't have a timeline for the next Articulate Updater yet, but I'm adding your comment to our documentation. We'll be sure to let you know here if we release an updater to address the issue with missing images!