In layer slide when user click reload button before timeline finish, its working fine. But when timeline is finish in layer, then user click reload button, seek bar not working at that time
Hi, Srini -- Thanks so much for reaching out here and sorry for your troubles! First, may I ask if you have had a chance to review the information here, Rewind Button Doesn't Start the Slide Over, to see if you find improvement?
Thanks so much for your replay and i go through with above link. In that they brief about slide rewind setting. In my course base layer we keep "Reset to initial state" in slide properties settings and seek bar working good if I click n number of times.
But my problem is on layer slide, if I click any of interactivity tab in screen, layer slide will display, seek bar will flow till end. After timeline finish if I click rewind button. Screen playing but seek bar not working. And slide layer properties also I keep "Reset to initial state".
Is there way to solve this issues or software limitation. For more clarification please check story file I have attached already.
We've seen an issue where if you are using the rewind button it will not show the progress in a layer again that is set to allow seeking. This is an issue our QA team is continuing to investigate and I'll include this discussion as a part of that report so that we'll be able to update you here once there is additional information to share. Two workarounds that were mentioned as a part of that are:
The progress appears if you hit the "play" button after the rewind is hit.
Also shows up if you hit the progress bar and then play button after rewind.
Hopefully that helps in the meantime, and well keep you posted if there is any other information.
No problem Srini and we'll keep you posted here once there is any additional information to share, but unfortunately we can't offer a timeline in regards to that.
This same answer, that the QA team was working on this problem was in a post from over a year ago. Has any progress been made? I will have to redo my course if there is no resolution.
Hello Anne - I do not have an update outside of what you see listed here as possible workarounds. We are working to better prioritize these issues based on user impact and this one has been moved up for further diagnosis and discussion. This thread is attached so that I can share an update when applicable.
I just wanted to report that I'm having the same issue.
Because of this issue we don't want to use layers in places where it would be most appropriate to use them. We then use slides instead, making courses larger than they need to be.
Thanks Andrew for sharing here - it's helpful to have a sense of how many users are truly being impacted and as Leslie mentioned it's something we've brought up with our team so we'll continue to keep you posted from there.
I should clarify that the problem I see is the slide reload/refresh button does not reliably reload the slide or layer. Sometimes it requires the user to click the beginning of the seek bar to review the slide.
I'll submit a case with a .story file and will note some specific problematic slides. Thanks.
Hi Rakesh! I see you posted a similar question in that thread, and I've recently responded there. We can keep the conversation going there, if you'd like!
We'd be happy to help you with this. Please share your project file so we can investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
23 Replies
Hi, Srini -- Thanks so much for reaching out here and sorry for your troubles! First, may I ask if you have had a chance to review the information here, Rewind Button Doesn't Start the Slide Over, to see if you find improvement?
Hi Christie,
Thanks so much for your replay and i go through with above link. In that they brief about slide rewind setting. In my course base layer we keep "Reset to initial state" in slide properties settings and seek bar working good if I click n number of times.
But my problem is on layer slide, if I click any of interactivity tab in screen, layer slide will display, seek bar will flow till end. After timeline finish if I click rewind button. Screen playing but seek bar not working. And slide layer properties also I keep "Reset to initial state".
Is there way to solve this issues or software limitation. For more clarification please check story file I have attached already.
Hi Srini
on the layer do you have option 'allow seeking' selected?
Yes !!! Wendy seeking is selected
Hi Srini,
We've seen an issue where if you are using the rewind button it will not show the progress in a layer again that is set to allow seeking. This is an issue our QA team is continuing to investigate and I'll include this discussion as a part of that report so that we'll be able to update you here once there is additional information to share. Two workarounds that were mentioned as a part of that are:
Hopefully that helps in the meantime, and well keep you posted if there is any other information.
Thanks so much Ashley!!! you caught my point. And hopefully I am waiting for your update.
No problem Srini and we'll keep you posted here once there is any additional information to share, but unfortunately we can't offer a timeline in regards to that.
I am finding that I have the same issue. Was wondering if there was any update/fix for this?
Hi Shalimar and welcome to E-Learning Heroes!
Unfortunately I do not have an update to provide on this issue as it is still in the hands of our QA Team.
We have this reported as happening in the Flash output with the following possible workarounds:
Not ideal, but I will be sure to add that we have another user affected in the forums. This thread is flagged for update when applicable.
This same answer, that the QA team was working on this problem was in a post from over a year ago. Has any progress been made? I will have to redo my course if there is no resolution.
Here is the old thread https://community.articulate.com/discussions/articulate-storyline/seekbar-seek-position-not-showing-during-replay-for-audio-on-a-layer#reply-413141
Hello Anne - I do not have an update outside of what you see listed here as possible workarounds. We are working to better prioritize these issues based on user impact and this one has been moved up for further diagnosis and discussion. This thread is attached so that I can share an update when applicable.
Hello,
I just wanted to report that I'm having the same issue.
Because of this issue we don't want to use layers in places where it would be most appropriate to use them. We then use slides instead, making courses larger than they need to be.
A fix to this soon would be greatly appreciated.
Thanks.
Thanks Andrew for sharing here - it's helpful to have a sense of how many users are truly being impacted and as Leslie mentioned it's something we've brought up with our team so we'll continue to keep you posted from there.
Thanks Ashley, look forward to seeing this fixed.
Just reporting that I am also seeing this problematic behavior with slide reload not working as expected.
Hi Kevin - Do you have a .story file we can take a look at to understand the issue you are reporting here?
I should clarify that the problem I see is the slide reload/refresh button does not reliably reload the slide or layer. Sometimes it requires the user to click the beginning of the seek bar to review the slide.
I'll submit a case with a .story file and will note some specific problematic slides. Thanks.
Thanks Kevin - feel free to share the case number with me here when you get it and I'd be happy to follow along.
Is there any update on this problem.
https://community.articulate.com/discussions/articulate-storyline/seek-bar-disappears
Hi Rakesh! I see you posted a similar question in that thread, and I've recently responded there. We can keep the conversation going there, if you'd like!
hi
do any body tells me that in a custom DND on tryagin layer on clicking reload button how can i refresh my layer by hiding tryagin layer
Hello Manjeet and welcome to E-Learning Heroes. 😊
We'd be happy to help you with this. Please share your project file so we can investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.