When the media completes trigger no longer working?

Feb 19, 2018

Hi all,

I've recently updated Storyline 360 to v3.12.14647.0 and have discovered the media completes trigger no longer performs it's action when the media completes.

I'm just trying to change the state of a button to Normal from hidden when audio finishes playing. I have a 11 modules that currently rely on this functionality and none of them are working. Is this a known problem with the latest release and is there a ETA on a fix?

Is it possible to role back to a previous version of Storyline 360?



14 Replies
Leslie McKerchie

Hey Michel and Silas,

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: In HTML5 output, right-click triggers displayed a context menu in some browsers, and triggers set to occur when media completed stopped working.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Katie Riggio

Hi there, John. Sorry you're hitting this roadblock. I'd love to dig into this behavior!

First, can you tell me what version of Storyline 360 you're using? To find this detail, click the Help tab, then click About Storyline. We're currently on 3.19.16600.0.

Next, I'd like to test your file in a similar environment to see if the same behavior happens there. Could you share your .story file with me, and let me know how you're publishing it–for Web, LMS, or something else?

I'll be here, and will let you know what I find!

Katie Riggio

Hi, John! Appreciate you sending in your project–confirming receipt. 📧

First, your setup looks great! I just shared a recording with what I saw in the case–for those following along, we have an open issue where videos do not loop correctly when they are set to play Automatically and have a Play Media when the timeline (or media) ends on the video trigger.

One workaround is to use another video playback setting like When triggered or When clicked.

You're in the right place to hear updates once we have them! Thanks again for working through this with us, John!

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