Adding Video to a course

 Good morning,

I'm hoping someone may be able to assist.

We are using Articulate360 and hosting e-learning on Learning Seat. I have recently completed a full suite of mandatory training modules and everything has been fine except 1 module. This WHS module has a 9 minute Fire Safety video built in (tried MP4 and Flash). The issue is, it works absolutely fine on the network and when opened in IE but just freezes when opened in anything else or on any other device than a PC.

Does anyone have experience using 360 + Learning Seat and using video that could perhaps give me some pointers? Learning Seat technical personnel are just saying Articulate 360 is the issue.

thanks,

Sue