Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them.
What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones.
I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail.
- Review 360 - Feedback disappeared | Articulate - Community
- Review 360 comments missing | Articulate - Community
- Missing Feedback in Review 360 | Articulate - Community
- Comments in review link are not saved | Articulate - Community
At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes?
Thanks!
5 Replies
I have also had comments disappear on two occasions (two different courses, different SMEs) this week. It's caused quite a bit of confusion and wasted a lot of SME time. I've opened a ticket but the core feature of the product not working seems like a problem.
Hi CasMaassen!
Sorry to hear that Review 360 comments are behaving so erratically for you and your team!
We have seen reports of similar behavior, and we're tracking this issue as a bug in Review 360. This bug causes some versions and comments on a Review 360 item to disappear.
I'd like to connect you with our support engineers so they can explore possible solutions with you. I've opened a support case on your behalf and they should be following up with you shortly!
This just happened to one of my reviewers, too!! It's extremely critical that this bug is fixed immediately!! I have a dozen reviewers on a mission-critical course that needs to launch soon under a tight deadline. Now I can't trust that I have all the feedback. Help!!!!
Hey, Kevin, did you open a ticket? Here's a quick link for you and anyone else having this problem, as it seems there are several of us: https://access.articulate.com/support/contact/360-teams
I opened a ticket on Wednesday, got a reply asking for more information that evening, supplied the information, and haven't heard back yet.
Thanks for posting over here, too: Review 360 - Feedback disappeared | Articulate - Community Looks like this is NOT a new bug for Review 360, as it happens repeatedly, which is weird, because, as you mention, it is kind of the point of the whole thing...
