Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them.
What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones.
I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail.
- Review 360 - Feedback disappeared | Articulate - Community
- Review 360 comments missing | Articulate - Community
- Missing Feedback in Review 360 | Articulate - Community
- Comments in review link are not saved | Articulate - Community
At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes?
Thanks!
40 Replies
Is there an existing ticket number we can reference for this issue? This is happening to us as well.
Hi LesaB,
I'm sorry to hear you're experiencing this as well! To better understand the issue you're experiencing in Review 360, it'll be best to have our Support Engineers take a closer look. I've opened a support case on your behalf so we can follow up via email. You're in excellent hands!
I am also having this issue, so this issue still exists in Review 360 in April 2026. One reviewer posts like normal, believed they went to me and that they'd be visible, and they are gone. He followed the same process of clicking my shared link, entering email, typing a comment, and clicking Post just like other reviewer. I've sent him a Review Request to see if that offers a different process that works. I'll update if it does work.
Is there any update from Articulate on workarounds or when this bug will be fixed?
I just ran into this issue. One of my reviewers left many comments on one of the courses. In passing told me he submitted comments. However, I didn't see any comments.
I had him try again on a different course, and still no comments came through to me. However, I did the Requested Review, which was emailed directly to him, and he was able to submit a test comment that worked.
Now I need to follow up with 10 different reviewers and 20+ lessons to see if any other comments didn't come through.
Hello BWYeung,
Thanks so much for reaching out! I'm sorry to hear you and your team are experiencing this in Review 360. I've opened a support case on your behalf so we can continue troubleshooting. We'll follow up via email!
Hate that this is happening to you, too, and with so many lessons. I hope Articulate provides a solution soon! A working commenting function seems essential to a review tool. It sounds like this is costing you time and energy that is unnecessary.
Hello Scott663,
I'm sorry to hear you've been experiencing this as well. I've opened a support case on your behalf so our talented Support Engineers can take a closer look at your setup. We'll continue the conversation over in your case!
The missing Review 360 comments issue has happened to my team four times recently. This is where the reviewer has made multiple comments in the review and marked the review as complete. The developer then opens the course in Review 360 and there are no comments. It happened again today. I had the reviewer open the review, as well, and they do not see any of their comments. This particular reviewer is not new to Review 360 and has experience reviewing multiple courses successfully. I do have an open ticket on this issue and sent an update earlier today.
Same issue has happened again with another reviewer. It seems to only happen when I use the Request Review feature in Review 360 versus just sending a share link to the review.
Thanks for following up with us, JeffSanto-3fcde! I'm sorry to hear this is happening again. I've notified my colleague Anna so they can continue the conversation with you in your case. You're in excellent hands!
Hi JeffSanto-3fcde,
I'm sorry this is happening again! I know that's frustrating. Thanks for giving us an update here and in your case. I see you're working with my colleague Anna. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot!
CasMaassen I've been having the same issue on several courses for over six months. Are you still experiencing this issue? If not, what made the problem stop happening?
I have experienced this for the 2rd time with now two different SMEs, on two different modules. I have submitted a support case.
Hello ThiKhanhLinhTHA,
I wanted to follow up as I do not see an open support case in our system. No worries! Did you happen to use a different email address to create the case?
Looking forward to hearing from you!
CailiWest I haven't actually had any new projects to send for review as yet, so I don't know if it is still happening. The only thing I could think that affect this was how colleagues accessed the review link. It may be that when I copied the link into an email, it didn't work for some people. But the system generated emails/reminders did work. I can't be 100% sure though.
I have experienced this for the 3rd time with now two different clients, on two different modules. I have submitted a support case.
Hello BethHowell-be1f,
Great call! I see that you're working with my colleague Nikko within your support case, and they've shared some initial troubleshooting steps with you. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot.
Hi - I had a reviewer face the same issue. Of all the comments they entered, I got the email for just one and that's the only one I see on Review 360. Is this bug resolved or does it still persist?
Hello elainend,
I'm sorry to hear that your reviewer is experiencing this behavior in Review 360. While this isn't currently logged as a bug, I've opened a support case on your behalf so we can investigate this further. We'll be in touch shortly via email!
I've just added my own forum question, and after posting I found this. Just adding that this glitch is still happening. I now don't know if this is the first time we have experienced the feedback not being recorded, or if I have in fact missed comments previously.
I am not clear from other users experiences what I should do to try to resolve the issue, but now I have a project in limbo which should be ready for final approval before Christmas.
Hi KatePreston!
I just replied to your other post, here!
I'm also having the same issue. My reviewer spent a large part of yesterday morning leaving comments in my Review 360 link. I received no notifications and the draft is empty of comments. I connected with her today and she said that she did post several comments and saw the message that they would be sent to me, which makes me believe this was not a user error. She has used the system before. What is going on and when will you fix this bug? We are busy people with deadlines and we pay a lot of money for this tool.
Hi MelissaSpecht-d!
I'm sorry to hear that you and your team are also struggling with Review 360 comments!
I completely understand how frustrating it can feel to lose time and feedback, especially when working under tight deadlines. I see that you've already opened a support case that's been received by our support engineers. Great move! You're in excellent hands working one-on-one with them, and they should be connecting with you via e-mail shortly!
We can continue the conversation there to keep all information in one spot.
Just adding - we had a stakeholder report this problem. She cleared her cache and tried again - then it worked. Hope that helps resolve for some!
