Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them.
What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones.
I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail.
- Review 360 - Feedback disappeared | Articulate - Community
- Review 360 comments missing | Articulate - Community
- Missing Feedback in Review 360 | Articulate - Community
- Comments in review link are not saved | Articulate - Community
At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes?
Thanks!
15 Replies
Let me jump on here. The experience is that a feedback giver would write everything down, press "post", the message will disappear, and it's like nothing happened. This is very frustrating for my participants. It's not something I can reproduce, but it's happened now multiple times. Once even to myself.
Hello JamesBarela-d4b,
I'm sorry to hear that you're experiencing this behavior as well. To be sure this behavior is related to this bug, I've opened a support case on your behalf. Our team will be in touch shortly via email to continue the conversation.
Hi Luciana,
If this is a known bug in the Review platform, when will Articulate broadcast to all users a list of "workarounds" while we wait for the bug to be fixed, and then confirmation that the bug has been finally fixed? To state the obvious: the core functionality of Review are the "reviews"! If the reviews don't work, then Review is useless. My stakeholders and SMEs have completely lost trust in the platform, and so have I. Trust is much harder to fix than a bug. And my credibility as an ID is wrapped up in the trust of the Review platform and other tools that I use. So, bugs like these are not just inconvenient, they're personal. I know Articulate has a team working on this, but please let us know when we can expect some relief. Thanks.
Our experience is a little different. We never lost comments, but sometimes they fail to show in Rise's Edit mode. Opening the Preview while in edit mode makes the comments reappear...
Hello CESSTechnopdago,
Thanks for reaching out! You should be able to click the comment icon in the upper-right corner to expand the Comments panel while authoring in Rise 360.
- Is this happening with one specific Rise course your team is working on or across multiple Rise 360 courses? It would be helpful to check if this issue happens in an incognito window as well.
I recommend that you double-check that you are running the latest version of our supported browsers for authoring.
If you're still having trouble viewing comments in Rise 360, we'd be happy to have our engineers take a closer look at a screen recording of this behavior in a support case.
Looking forward to hearing from you!
I experienced this issue as well! It's so frustrating. Luckily, we caught it early on. I was able to resolve it by sending them a review request directly from Review 360, instead of copying/pasting the review link in an email (which is what I have done for years but is somehow not working now).
Hello elearning-c493f,
Glad you were able to catch it early and find a workaround. Thanks for sharing what worked for you. Sending the review request directly from Review 360 is a helpful tip for anyone running into the same issue.
Appreciate you taking the time to post your experience here!
I have also had comments disappear on two occasions (two different courses, different SMEs) this week. It's caused quite a bit of confusion and wasted a lot of SME time. I've opened a ticket but the core feature of the product not working seems like a problem.
Hi CasMaassen!
Sorry to hear that Review 360 comments are behaving so erratically for you and your team!
We have seen reports of similar behavior, and we're tracking this issue as a bug in Review 360. This bug causes some versions and comments on a Review 360 item to disappear.
I'd like to connect you with our support engineers so they can explore possible solutions with you. I've opened a support case on your behalf and they should be following up with you shortly!
This just happened to one of my reviewers, too!! It's extremely critical that this bug is fixed immediately!! I have a dozen reviewers on a mission-critical course that needs to launch soon under a tight deadline. Now I can't trust that I have all the feedback. Help!!!!
Hi KevinPierce-528!
Great to see the community has been helping you!
Sorry to hear that you've also run into trouble with disappearing comments in Review 360. Smart move on opening a support case! I noticed that you've been troubleshooting with my teammate, Gian. You're in excellent hands working with him and we can continue the conversation there to keep all information in one place.
