Forum Discussion
Course resets after completion despite resume settings in Player
Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset.
Our courses all have Restricted menu navigation so that users may not jump ahead, but may return to slides they've already visited.
We have tried both "Always resume" or "Prompt to resume" on restart in the Player settings.
Experiencing the following behaviors:
- GOOD: If a user is part way through a course, exits it, then returns, the course successfully resumes where the user left off.
- PROBLEM: If a user completes a course (passed, marked as complete in LMS), exits it, then returns, the course resets - meaning the user is dropped on the first slide of the course rather than last, the menu becomes fully restricted as if the user was just beginning the course for the first time, and all slides set to Resume Previous State must be watched all the way through again. This is preventing use of completed courses for reference material.
How do we get completed courses to save their menus' fully "unlocked" states?
(Note: We are using Storyline 2.)
70 Replies
Thanks for the additional testing and information, Amy.
I appreciate you reaching out to the support team. I can see that Richard is taking a look and you should be hearing from him soon.
Hey Amy! Sorry you're running into trouble! The cases mentioned earlier in this discussion are about a slightly different issue, so let's start fresh.
It sounds like your learners are completing the course then exiting. Upon resuming, they are brought back to the first slide in the course. Does that sound right?
Are you also seeing this behavior in SCORM Cloud? Testing your output in another LMS environment will help to nail down the cause of the issue.
We'd be happy to help with that testing! If that works for you, send your unpublished Storyline file to us here. We'll delete it when we're done testing.
Hi Alyssa!
Thank you for the reply, yes that is exactly it, once they have completed the course when they launch it again to refresh the course they are sent back to the first page and unable to move freely, having to complete the course each time to get to the page they want.
I've now tested it in SCORM Cloud and replicated the same behaviour so I have sent the storyline file over for testing.
Thank you very much for your help!
Hello I am dealing with this exact same problem. Is there a solution and if so can you please share?
Hi Nicole,
I see you posted a similar question in the Cornerstone conversation here.
Were you able to find the setting that was referenced by Matthew or is this an issue that you are able to replicate in SCORM Cloud and you would like us to take a look?
Hi Leslie,
These two are actually different issues. I replied to this thread because the latest issue I encountered is similar to this one. The problem I posted about in the Cornerstone thread is related to a user getting stuck on a random page.
In this case, the user is able to get to the end but even if they have unlimited attempts to retake the final quiz we've set up and they've failed it, exiting the course while on the Result slide refreshes the course and brings them to the beginning once the decide to resume. It doesn't give the user an option to either resume or restart the course.
Thanks for those details, Nicole. That behavior might make sense if learners passed the assessment, but I would expect them to return to the results slide with the option to resume after failing and exiting.
With your permission, I'd like to take a look at your .story file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting!
Hi, I found this thread while researching about an issue we've just encountered. In our case, the user hasn't even successfully passed the quiz. After exiting the course on the Result slide of their failed attempt, resuming the course would already bring them back to the first slide of the course. They are supposedly allowed to retry the quiz with an unlimited number of attempts.
I am having the same issue. I have created 10 other courses and this does not happen. Its only happening to 3 and i cant figure out why. i built them the same exact way.
Hi tabsanss!
Sorry to hear the resume settings from your course aren't working as expected!
Are you experiencing this behavior after publishing your course to LMS? If so, have you had a chance to test the SCORM package with SCORM Cloud? If the same behavior can be observed in an LMS test environment, it would be helpful to see one of the files that's giving you trouble. Feel free to upload a copy here, or privately through a support case.
Looking forward to hearing from you!
Thanks so much, Nardiah.
I can see that Rolando is taking a look and doing some testing for you :)
Hi Leslie,
I've just come across this article as we are experiencing the same problems on one of our courses. I have tried the solutions shared however it is still not working. I can see that people have raised cases, is there a solution that I can fix it myself or shall I share the project file?
Thanks,
Amy
Hi Nardiah,
This conversation is a bit dated, but the solutions shared here are still valid.
Take a look at our documentation here on how to resolve this with your LMS.
I see you mention that it's happening in SCORM Cloud as well. Was this after changing the setting mentioned above?
If so, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie,
Thank you for getting back to me. The issue is not with the resume saved
state option. It resumes to the saved state / correct screen when you have
not completed the course perfectly. As with the previous people who raised
the issues, it is once the course is completed and you then go back into it
that it resets the completion of the course to not attempted and starts the
course like you have never completed it at all and therefore the menu is
locked down again and they have to complete the full course over again to
find the information.The resolution you have provided relates to the review mode once they have
completed the course and the fact that it will show what they have
completed and if you do not want this to occur you can amend the js. We
actually want it, essentially, go to the review state so that the menu
would be unlocked, etc, but it is not doing this. It is resetting the
course to not attempted. We did amend the js per the solution provided, but
it did not resolve the issue.We tested the course in SCORM Cloud and the same issue arises in SCORM
Cloud, therefore confirming it is not an LMS issue.I have raised a case and sent it off for investigation.
Thank you,
Nardiah
Hi, we are experiencing the same issue with a module we created in Storyline360 and output to SCORM 2004. The module functions correctly in the LMS and marks the course status as complete, however if we open the completed course again it sets the completion of the course back to Not Attempted and the module is reset and the menu locked down again. This means the learner has to complete the whole course again rather than being able to navigate to any part of the menu they need. Can you please advise how this issue was / can be resolved? We have tested in SCORM Cloud and experience the same issue.
This is quite urgent now, can you please advise how we can resolve this issue?
Thank you
If you've changed this setting: var REVIEW_MODE_IS_READ_ONLY = false and are able to replicate this behavior in SCORM Cloud, please share your .story file with our team here so that we can take a closer look.
Hi Leslie, I had already linked and quoted the article you just linked and quoted, and as I also already mentioned, our LMS specialist did check the output files and has confirmed they are correct.
That article applies to the scenario where a user is returned to the wrong slide after completion. That's not our problem. Our users are not able to return at ALL - they are being forced to restart the course if they return to it after completion.
Can you provide any additional information?
Our issue is that we do not want the course to reset after they have completed it the first time. We want it so that when a learner returns to the course, it does NOT have restricted navigation and is FREE.
Meaning, Leslie, you finish the course...and then you want to go back to a specific section but when you go to the course you just completed, it makes you start from the beginning in a restricted manner even though you ALREADY completed it. It makes our courses non-referential and this frustrates our learners. Please advise.
