Hangs on Cleaning up Temporary Files

Hi Vinil,

Sorry to hear you're coming across the same issue! If you've tried the solutions shared above with no resolution, we don't want you to continue spinning your wheels alone!

I've opened case on your behalf to connect with one of our support engineers to get to the root of the issue. It seems we've been able to troubleshoot with multiple community members in this discussion and would love to help you out as well. Be on the lookout for a response!

I had the same issue using "Menu" "Notes" and "Search." I unchecked the box for "Search" and it published fine.

I have tried the unchecking the box for search and that does not work.  I have re-booted and it still does not work.  I have Windows 10 installed and PowerPoint 2010.   I have tried to publish without a quiz thinking that maybe there was an issue within the quiz, but again no luck.   I have attached the program here.

Hi Michael!

I'm happy to take a look at the file!

I went through the file and found corrupted slides that were interrupting the publish! I'm going to list out those slides here:

Slide 11: Scenario

Slide 21, 31, 40, 52, 64 : Presentation

Slide 72: Friendly Reminder

The commonality between the Presentation and Friendly Reminder slide is the orange shading. Once I removed these slides, the presentation published without an error message or lagging. 

Hello all,

I was happy to see others had had this issue of hangup after "cleaning up temporary files" in Articulate 360 (misery loves company, after all!).  I tried some of the suggestions here with some success, but my issue appears to have a different origin.

Removing the NOTES section alone did not work, though I was willing to do so, as I had CC for the slides.

Then I decided to publish it without the MENU or NOTES - because I was under a deadline - but before doing so, I noticed that the SCORM identifier had spaces in the title. I removed the spaces in the SCORM Identifier (see screenshot below), removed the MENU and NOTES, and published - it worked!

Feeling encouraged, I added the NOTES and MENU back in (by checking the boxes under Player Properties), and, keeping the new no-space-SCORM identifier, it published again without a problem.

Fluke? Perhaps my computer was feeling under the weather? At any rate, it worked.

See screenshot (I removed some identifying information).

Stay well, all.

Articulate is hanging up on cleaning up internet files....this is articulate try license, as i figure to upgrade from presenter 13, as i was having error messages with publishing there also. Now i am on Presenter 360, with no luck. any advise

Hi Mohammad,

So sorry to hear you're getting stuck during publish. 

• Is this happening with any Presenter file?
• Are you comfortable with sharing your Articulate Package with us for testing? That way, we could try to publish the course and let you know how it goes! If that works, please use this private upload link.

Hello All,

This post is ancient, but the problem persists to this day with Articulate Studio PResenter 360, as of version 8.26.x. I am happy to report I was able to solve this issue in my particular case.

I have a 140 slide presentation including 10 Quizmaker integrated exams, audio narration, and animated bullets throughout. Recently, one of my stand-by courses that I've successfully published for years suddenly stopped publishing due to freezing at "Cleaning up temporary files."

After doing all of the normal recommended reset and reinstall steps for "unesected and erratic behavior...", and after rebuilding the presentation by re-using slides and re-importing audio, I methodically started tearing the presentation apart to see what caused the conflict. I stripped out all of the animated bullets. Still crashes. I stripped out all of the practice exams. Still crashes. I stripped out all of the audio. Still crashes. I then rebuilt a presentation by copy-pasting content from source slides to new destination slides in a mirror PPTX file. Still crashes.  I then copied the presentation to 10-slide chunks new presentations, and re-published each to find the problematic slide.

I found it! It was a slide with multiple graphic picture elements and graphic PowerPoint shapes. no animation. Just a simple slide with audio narration. I selected all of the objects, and grouped them per PowerPoint. I then saved the object as a picture, built a new slide using the picture instead of the multiple objects. I deleted the slide with multiple graphics and PPTX shapes. IT PUBLISHED!

That's 3 days of my life I will never get back.

Of course, none of this addresses the issues that remain after years of asking - that the player's search function won't work in HTML, or that audio updates, player updates, and publishing configuration updates do not save to the PPT. Old well-documented problems I've learned to work around by building new presentations.

Hello,

Not able to move Exit button to Right side, in Articulate studio 360.

Hello Aarna!

It looks like you're trying to move the Exit button in the Player! You can do this by moving the Exit player tab up/down on the Player Tab list.

I've recorded a quick demo showing you how to make these changes. Here's the link.