Forum Discussion
Launch Menu missing "Desktop" functions
I'm logged in and been using SL normally. Today, the launch menu won't let me start SL360. Any suggestions?
Same here. Any news on this?
Ok, found the fix. Not on the website, but FROM THE APP, sign out, then back in. This resolved it for me.
Thanks for posting this fix. Worked for me!
Hi, Jonathan. I sent in a support ticket yesterday and someone from outside of the US replied saying that they wouldn't be able to investigate this problem until next week. Let's hope this means Monday!
I'm not seeing that issue. Have you tried running the Diagnostics? That's available from the dropdown menu by your pic in Articulate 360.
If that doesn't work, try the usual:
- Sign out, quit, and relaunch the software.
- Reboot the computer.
It also might work to launch Storyline from the Start menu. Perhaps that will help reset the main 360 app. It will, at least, allow you to work on your projects.
If none of that solves the issue, I suggest you contact Articulate support directly (Contact Support for Help with Any Articulate E-Learning Course Development Software ).
Thanks, Judy. Yes, I've tried all those things. I am signed into Articulate's website, but I'm still seeing messages indicating that my desktop instance cannot communicate with Articulate. This is one of the problems with relying on a very expensive piece of software that won't run when the mothership has failed communications.
Russ, just to confirm...have you tried signing out of the Articulate 360 app and then signing back in? That worked for me and others discussing this problem in another thread.
Thank you, Steve. That did it. I had logged out/in at Articulate.com, but didn't do it directly from the app. I appreciate your help.
Too bad the support rep who answered my ticket didn't have a clue on how to handle this.Glad that fixed it, Russ. Something went amiss with the Articulate servers (or something else occurred) a few days ago as a lot of people suddenly ran into this issue all at once.
