Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in Rise. See attachment for screenshots. Is this supposed to happen? If so, what is the rationale in changing the filename? We would really appreciate it, if someone can shed some light on this for us. Thank in advance and have a wonderful day!
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Hello, we have the same problem. It is true that the file that is downloaded while we are working in Rise does not have those extra characters, but those characters do appear when the files are downloaded from the exported project (in all browsers).
Hi EFIPSA. You should see the same file name on downloaded attachments when you launch a Rise 360 course on your website or in an LMS. You can share your attachment file and a link to your course with us privately here, and we will have a look at what's happening!
Thank you very much Crystal, we will now send the files and screenshots to the Support Team. Anyway, I attached in this post two screenshots: the first is from the file downloaded from Rise 360, the second is from the same file downloaded from Moodle 3.7.
Thanks for opening a case, EFIPSA. You're in good hands with our Support team!
Any updates? I'm currently having this issue with Chrome.
Hi Heather! Happy to lend a hand here.
It sounds like extra characters are added to the PDF file name when you download the attachment in Chrome. Is that right?
Where is your published course hosted — in an LMS or a web server? How long ago did you publish this course?
Hi Alyssa!
The course is hosted in Moodle and it was published on 01.31.2020.
Thanks, Heather!
I tested a sample course in Chrome on SCORM Cloud, an LMS testing tool, and the PDF file name did not have any extra characters added when I downloaded the PDF.
Would you mind if we had a closer look at your LMS output file? You can send that file to our team by clicking here. We'll test it and let you know what we find!
Still encountering the change file name problem.
Hi Daniel! Sorry to hear you're still running into this. Can you help me with a few more details about your course?
- How long ago did you publish this Rise 360 course?
- Is the course hosted on a web server or a learning management system?
- Can you share a screenshot comparing the file name in the course to the file name after downloading it?
Apologies. It was changing names while developing the material. Once
published, the name is retained.
Thanks, Daniel. So it sounds like your published course is working as expected, then! Let me know if you have any more questions about this.
