Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in Rise. See attachment for screenshots. Is this supposed to happen? If so, what is the rationale in changing the filename? We would really appreciate it, if someone can shed some light on this for us. Thank in advance and have a wonderful day!
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
We are having exactly the same problem of a lot of random gibberish characters being added to the download filenames. Happens both with Chrome and Safari but it does not happen to all our courses. It seems to strike randomly.
The problem starts already when downloading from the rise 360 preview and persists in any export (Scorm, web, ...).
We need to publish our courses (actually 25 courses with many download files ) this week and this WILL cause a major problem with customers. So is there a quick fix?
Hi there, Andrea! Exported Rise 360 courses are showing the right attachment file names when I try to download from my sample course. We are seeing extra characters when using the Share link or the course preview, however.
If you're still seeing extra characters in your web our LMS output, could you privately share the most recently exported package with us here? We'll delete everything when we're done troubleshooting. Thanks!
Andrea, I'm adding a note that I am seeing extra characters added in IE and Edge browsers, which I've documented for the team.
Hi,
sorry for the delay but I had some discussions with the client.
We do not know yet if the problem occurs also after upload into their LMS.
I explained the potential problem to the client now and we agreed that I will deliver the packages and then we will see if the problem persists on their LMS.
I suggest that we wait until they are ready and I will keep you informed!
Thanks :-)
Andrea
Thank you, Andrea. We'll be here when you're ready!
Hi! We're still having this issue. Any movement on a fix for this bug?
Hi there, Matthew. Are you using Moodle, or Internet Explorer, or the Share link to view your course? No updates on this behavior at this time, but we'll let you know if that changes.
Hello, we have still the same problem with a course we have just published. The name of the PDF changes when we download it, before and after we upload it into the LMS. I mean that we see extra characters both in our web (Chrome and IE) and in our LMS output. How can we fix it?
We have deleted and created the block again several times but it doesn't work.
Thank you in advance for your help!
Hello, AVANZO Developing digital learning!
Would you be willing to share the PDF file with our team? We'd like to test it from our side to see if extra characters are added to the file name when downloading the file.
If that works for you, you can share the file privately by opening a case here.
Hi Alyssa, I'm having the same problem (i.e. PDF doc names incorporating additional characters after downloading these docs from Rise). We're experiencing this both in web (Chrome and Firefox) and in LMS (Totara/Moodle) output. Any tips?
Hi there, Drew. For the web behavior, are you using the Share link, or exporting to web and hosting on a web server?
For both the Share link and in Moodle, the encoding characters are included on the PDF attachment. We'll let you know if this behavior changes!
Ok, thank you for your reply.
Hi is there a solution for this, we have tried deleting the Pdf and adding it again and its still downloading the files from Rise with extra characters. When I load the pdf to our LMS (Moodle) it downloads correctly with the correct naming convention however when downloading from Rise it adds the characters.
Hi Lucy!
Would you be willing to share the PDF file with our team? We'd like to check if any extra characters are added to the file name when downloading the file.
If that's fine for you, you can share the file privately with us by opening a case here.
Was anything resolved with this issue? I have the same problem?
Hi Adele! Happy to investigate this with you. Can you help me with a few more details?
- Where is your Rise 360 course hosted? A web server, LMS, or somewhere else?
- What web browser were you using when you noticed this problem?
- Do you see an improvement if you switch to a different browser?
