PDF filename changes when downloading from Rise

Hi, this thread is over 3 years old now. I have just tested now that when launching a course with a pdf attachment, that when opening a PDF in a new window, this problem still persists where characters are added to the PDF file name. Could you please confirm that this is on the roadmap to be resolved and a possible ETA on this.

Hi Dorrien! I'd love to help you investigate this. Is your published course hosted on a web server or LMS? Or, are you viewing the Share link? 

Thanks, Adele. I'd be curious if the same thing happens in another LMS environment, like SCORM Cloud. If it works properly on SCORM Cloud, it's a good indication that the issue is in the LMS.

We're happy to help you! Click here to privately share your output files, and we can tell you what we think. We delete everything when we're done troubleshooting.

Hello! I have the same issue with the file name. Are there any updates on this problem? How can I fix it?

Hello, we use Rise 360, and we are experiencing the same problem with extra characters beeing added to the name of PDF files.

The issue is already in Rise preview, and when publishing from Rise to Web. However, when publishing from Rise to Articulate Review, the PDFs have the proper name. It's a good indication that the issue is in Rise.

When opening the web publish folder, the PDFs have been renamed with extra characters, so we if we change the file names, the links won't work anymore in the course. 

We have 10 downloadable PDFs in this course and we need an immediate solution.

Thank you
(sample image was named "Glossary.pdf")

Sorry to bother you again. Is there any chance to solve my problem with the incorrect file name after downloading? I already send you the file. Need your help so much!

Hi,

The name of a downloaded PDF file in Rise is different than the name of the file that is uploaded to Rise from the PDF Multimedia block. The downloaded file has some random characters added to the original filename. The same thing happens when downloading the pdf file from the LMS where I've added the SCORM of my Rise course to. I've noticed that this happens when downloading a .PNG image as well.

I'm using Google Chrome to view my Rise courses as well as the LMS. 

Could you please help fix this?

Thank you!

Hi Paramita, thanks for sharing information on the issue you are facing. I can see that you've also opened a support case and have been working closely with Vevette. You're in good hands!

Hi,

I am currently having this issue. It is within chrome, is there any way we can edit this?

Thanks

Jacinta

Hi Jacinta! Happy to work this through with you, if you need faster help, you can share the file privately with us by opening a case on this link here.  Can you help me with a few more details?

• Where is your Rise 360 course hosted? A web server, LMS, or somewhere else? 
• What version of Chrome were you using when you noticed this problem?