Forum Discussion
Publish to Video is Slow
Hi,
I am trying to publish an 8 min Articulate Storyline 360 video and it is taking over an hour. Is there any way to speed up publishing of these videos?
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
Greeting!
I am experiencing the same issue, we have a video heavy project and when trying to publish to video it is taking all day...still going at the moment. I switched to low quality to test it out and having the same issue. Any guidance would be greatly appreciated! :)
Hi Mike,
Sorry to hear you're experiencing this issue as well! I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes here.
Feel free to share your file to your unique upload link below, and they'll do some testing to see what's holding up the publish to video.
I am stuck as well. I have an 8 minute video and it took over 6 hours to publish. Any thoughts would be appreciated. I did try the suggestions above already
Hi Tara and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing that you are running into a similar issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Opening a ticket now - Thank you!
Hi, I am having the same issue with some of my Storyline files. They are files that include screen-recorded slides. Could this be causing the issue? Am happy to upload if you need to look at the file.
Hi Sandy,
I'm sorry to hear you're running into this as well! Our support engineers would be happy to take a look at your file and determine if the screen recordings are causing any lags while publishing to video. Feel free to upload the file to your unique upload link below:
I am also having issues with very slow publishing, when trying to publish to video from a View mode step screen recording.
Hi Dayn,
Thank you for letting us know!
Would you be able to share the file experiencing this snag for further troubleshooting? This would help out greatly so we can take a closer look. You can share files with us using this private upload link here. We'll let you know our findings and will delete it after having a closer look!
Thanks Vincent. Files uploaded.
Hi there,
Any feedback on this? I have the same issue with publishing to video.
Hi Desiree,
We are tracking the feature request that Dayn mentioned above, and I've added this conversation to the report.
What are you experiencing when publishing your course to video? Is it a time delay or not completing?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
