Forum Discussion
Publish to Video is Slow
Hi,
I am trying to publish an 8 min Articulate Storyline 360 video and it is taking over an hour. Is there any way to speed up publishing of these videos?
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
A year after this thread was started it seems this issue is still here. I have a 20 second project to publish to video and whilst I have been trying for a few days now, it just will not publish, in fact this happens on any project I try to publish to video. It behaves in exactly the same way as those reports of a year ago. I give up after a couple of hours. Its easier to pay for Parallels ToolBox and use its screen recorder. It creates Chrystal clear recordings in seconds. Replay does a similar trick but its output is very low quality.
Hi Joe!
Sorry, you're still running into this issue with publishing videos! We'd like to troubleshoot with you directly in a support case. Can you upload the .story file in a support case? We'll test the project on our end and follow up with you as soon as possible.
This has been a proven shortcoming of this software for years. It's crippling. Has anyone NOT encountered this? I'd be happy to be proven wrong. It's ANYONE, ANYWHERE able to quickly publish a video from storyline?
Endless messages saying "send me your file..."
Don't make any sense to me. This isn't a bug. It's the way the software works which is to say it doesn't.
Hope springs eternal so I monitor this thread. I've spent the of thousands of dollars for the fastest 64 bit computers I can get but... Terabytes of NvMe storage... 128 Gb of ram.... external protestors.
Nothing works.
Has anything changed?
Hi Jim,
Thank you for following up here, and I’m so sorry that you’ve been facing this frustration for some time now.
Numerous factors are involved when publishing to video, which can cause a challenge to pinpoint slowness. I’ve looked at the case history for others in this thread, and I don’t see a standard solution; instead, it varies case by case.
From here, I’d encourage you to work 1:1 with one of our support engineers, so they can gather details about your project and help determine what is causing the issue for you specifically. I’ve opened a case on your behalf, and one of my teammates will reach out to you directly soon.
"Has anyone NOT encountered this? I'd be happy to be proven wrong. It's ANYONE, ANYWHERE able to quickly publish a video from storyline?
Endless messages saying "send me your file..."
yup, total waste of time. I recently tried again (on yet another PC) a very simple project export and it took hours and crashed the first time. Dont waste any more time trouble shooting and simply screen capture it with different software.
I think most people will find publishing slow. I have the same problem and was in contact with support a while back. Apparently, this is largely because Storyline is a 32 bit application which can access less RAM for video encoding than a 64 bit application, leading to bottlenecks. As I understand it there are no plans for a 64 Bit version of Storyline.
Articulate - could we have a separate 64Bit utility that would take a .story file and publish it in video format? A bit like the video encoder that used to be (or still is?) part of Studio?
We produce a lot of step mode screen recordings for our clients and we often need to publish in video format. But the publishing speed is just snail pace compared with Camtasia.
Same issue here. Video taking an obscenely long time to publish, like over eight hours for a 170M video publish.
I had the same issue pubishing to video...
BUT I FOUND THE SOURCE OF THE ISSUE
In my case, publishing took a lot when I inserted a video taken from the Video Library. After removing that video from 2 layers, now the publishing goes fast.
I tried setting the video compression to None and Auto, reducing quality... but nothing... only when I removed the video, the publishing worked without issues.
Hi Administrador WelcomeNext,
I'm sorry to hear that you were experiencing this issue with slow publishing. Thank you for updating this thread with what worked for you!
- Was this issue happening with one specific video or project?
- Did you you try importing your slides into a new file?
If you'd like us to take a look at your project, please share it here or privately through a support case. We'll be happy to investigate this further!
Hi Kelly,
I already sent you a support case, attaching a sample Storyline project, so you can check the issue by yourselves.
The issue was sent from the same e-mail we are using on this forum.
In my report, you will see instructions on how to test the file and how to reproduce the issue.
Regards!
Hi Administrador WelcomeNext,
Great call on opening a support case! I see that you're working with my teammate, Dexter. You're in great hands! We'll continue the conversation in your case.
Ok Thank you!
