Forum Discussion
Rise blank screen issue
Hi All,
I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud.
Oddly the course launches fine but on re-visit they just get a blank screen.
One of the difficulties is that I don’t have any access to the system to see what is happening in real time to further debug.
My only real course of action was to get a bit more system specific details to see if anything here would be an issue, they have come back with the following:
LMS: Kallidus Version 10.1.12
Tested on desktop PC running Windows 7
Browser: IE 11
Pop-Up Blocker: Off
Version of JavaScript: Version 8
This all looks fine and in line with the Rise browser compatibility specs.
Since this runs all fine in SCORM cloud I’m at a bit of a loss as to what the issue could be. Has anyone had any similar issues and any resolutions? Or areas for the client to look into further their side of things?
Thanks
- KarlMullerCommunity Member
Working with our LMS vendor, we determined that that when we uploaded the new version of the course some files that were in the ZIP file were not copied to the server.
Using the same SCORM file, we repeated the upload and that resolved the issue.
- DavidLockettCommunity Member
Thanks Karl.
Do you know whether it was an issue with the zip file being incorrectly generated from Rise or an issue with the transfer of the files to the LMS server? Given that you must have been uploading new and updated content for quite a while, it's odd that suddenly a few files weren't being transferred.
In the mean time I'll make this known to our LMS provider and see if this works.
- KarlMullerCommunity Member
Hi David,
The SCORM file was generated correctly.
What happened in this case, a single file was not copied over from the SCORM package to the LMS.
main.bundle.js was not copied over for some reason.
- AndrewGlennie-3Community Member
Thanks David. Unfortunately the modules we are having problems with are developed post November 2020 so your solution isn't going to fly. Think Articulate need to revert to the old driver.
- AndrewGlennie-3Community Member
Pleased to be able to say that we've resolved the issue by publishing the Rise modules using SCORM 2004 2nd edition. The problems appeared to come from publishing as 4th edition. Not sure why though.
- cvsankarsdesignCommunity Member
I still have this issue. I ended up deleting the SCORM activity in Moodle and publishing it again. I think that this situation is just stupid. Most teams just want to make the content updates in RISE and replace the SCORMs on their LMS.
Hi Candice! Sorry to hear you had some trouble updating your course on your LMS.
We'd like to take a look at your course file and help if you're still experiencing this on Moodle. Could you please open a case and submit the files at this link?- MichelleKotulskCommunity Member
We are still having this issue on Moodle, I have a ticket and I was told "reboot your machine" "clear your cache", This is way bigger than an "reboot".
- JacquelineCardeCommunity Member
I am having the blank screen issue only with some learners too. My Rise course was updated and the SCORM zip file replace several times, but all of that occurred BEFORE any learners were assigned. It occurs regardless of browser, and I am able to recreate the issue on these specific user accounts when I emulate the learner using our "login as" feature in our LMS.
It has also occurred when a learner exits the course before completing it and attempted to resume the course.
I found that deleting the user's scorm attempts resolves the issue. Hoping you have a solution.
- JacquelineCardeCommunity Member
Thank you. Submitted this morning: case number 02874962
- ChrisWantCommunity Member
Hello all
We are also having this issue, on multiple browsers, but only with some colleagues.
It is a fresh course on LMS with no revisions.
Issues on Chrome, Edge and IE.
Any ideas please?
Many thanksHi Chris! If this is happening on a brand new course that didn't overwrite the spot of an old course, could you please share a copy of this file with us?
Please note the exact browser version numbers where this is happening for your colleagues. You can submit the published Rise course files here.- LoriPyska-539f5Community Member
Hello Renz,
I've been following this thread and it looks like no one from Articulate has responded in a while, hence I'm replying directly to you. I just loaded a new RISE module to our LMS (Successfactors) in hopes that this issue had been fixed, and just like the others, it opens to a blank screen. Can you recommend specific settings, etc. for using Chrome to run the modules. If not, is there an easy way to convert RISE to Storyline or another elearning platform? Thank you for any help that you can provide.
- ChrisWantCommunity Member
Thanks all.
Will open a case as am concerned that this cannot be replicated by me and do not want >2,000 colleagues potentially having this issue. - LoriPyska-539f5Community Member
Has any more information been provided for this? We are having this issue as well. I opened a case (02881580) but after testing in Scorm Cloud, I was directed to work with Successfactors to resolve. I have found that Safari works, but Chrome and IE do not.
- JerryDonneyCommunity Member
Also experiencing this blank screen just recently from LMS launch. Any resolution? Was a case opened by anyone previously?
- LoriPyska-539f5Community Member
Hi Jerry, unfortunately, my case was never resolved. I was hoping to see a fix here, but it looks like there's been no progress yet.
- JacquelineCardeCommunity Member
I opened a case, but didn't really get a resolution. The best we could do was to delete the user's previous SCORM attempts, and that seemed to resolve it. Most of the people who experienced the issue had not started the module due to the blank screen issue, so deleting their attempts was not a huge deal.