Rise progress not saving in Moodle

Hello,

Sorry, forgot to mention - we did try overriding the SCORM Standards.

After your suggestion, we tried testing in SCORM Cloud and the same issue persisted - tracking started failing after the 18th lessons gets marked as complete (specifically if 18 lessons are marked as complete. We have skipped one lesson and it wasn't marked as complete, but afterwards went through the rest and got through 18 and then again after that progress tracking started failing, so it's something to do with how many are marked as complete). Perhaps it's not a problem in Moodle if it's happening in SCORM Cloud as well.

In the SCORM Cloud test, we have turned on Debug Mode and are attaching the results of it.

Veo que mucha gente tiene el mismo problema. La subida no salva todo el progreso. Probamos en todas las versiones de moodle, incluidas las nubes de moodle y vemos que al salir vuelve a un punto anterior. Hemos visto que si hay más de 30 lecciones, solo guarda 20. Pruebe todos los navegadores, todas las versiones de php y todas las versiones de mysql. no encontró la solución?

Are there any updates to this issue? A resolution between Rise and Moodle?

We are experiencing this same issue. We just launched our first course and have started receiving reports from our learners that their progress is not being saved and when it does save it is very sporadic. 

It seems that our learners lose their progress when they leave the course idle for too long or close our course list page before closing the course window.

I'm opening a support case as well, but am happy to share anything that's necessary here. Thanks!

Hi, Any updates to this issue?

We're  experiencing the same problems with Rise and Moodle. We're having even more problems with web browser Edge Chromium. With Edge Chromium we're not getting any activity completion in Moodle what so ever with Risecourses.

Please let us know if you have any solutions or workaround for this issue!

Hi All,  

we ran into the same problem between Rise and Moodle (we are on an early Moodle version) and found the solution was to ensure the SCORM standards setting was disabled, but also to make sure that the completion settings in the Rise course was set to Pass/Fail and not Pass/Incomplete.  This has eliminated the issue of holding all the sections as complete.  We exported as SCORM 1.2.   I hope this helps. 

Hi there, Chris! 

Our team would be happy to take a closer look at your SCORM output file to be sure everything related to Rise 360 is working as expected.

If that's something you're interested in, please attach the file to this case form, and we'll take it from there!

Hi Chris,

Did you find a solution to this? I have also had several cases in the last few weeks where users are reporting that Rise SCORM packages aren't tracking completion for them on Moodle.  Their attempt shows no completion or SCORM tracking. The SCORMs haven't changed, and they hadn't reported issues on previous RIse lessons.

Thanks,

Louise

Hi Louise!

Does your course contain an Exit Course link or button? If not, adding one should solve the issue. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

1. Add a button block, and set the button destination to "Exit Course."
2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Test the Rise 360 course again in your LMS, and let me know if the completion data is communicated correctly!

Hello,

We have encountered the same problem. 

Adding "Exit Course" button doesn't help.

We have done some testing and have found that Moodle tracks exactly 18 lessons of progress of a RISE course. The amount of content within the lessons seems to be irrelevant, the file size too, as we have tested many different courses we have created of varying content amounts and file sizes and always progress tracking in Moodle stopped at the 18th lesson.

Interestingly though, it will track that you have started a lesson past that. So for example, if you closed the course at the 25th lesson, when you come back, it will show that the 25th lesson was started, but any lesson in between 18 and 25 will not be marked as passed. If you go through the whole course and pass it, it will mark in Moodle that you have passed, even past 18 lessons, but if you come back to the course, it will still show that you have only passed 18 lessons.

Can't say whether it's a problem in RISE or in Moodle. We presume that you collaborate with Moodle and perhaps can find a solution for this?

For now, the conclusion seems to be that all content must fit into 18 lessons in a RISE course. If it's necessary to have more, it should be split into parts – separate RISE courses.