SCORM Rise course not loading

Hey Alyssa,

The edits would be relatively minor - bits of new text or updated graphics - at most we've removed a few blocks from a lesson but we wouldn't have added new lessons. And the course we're currently having the issue with doesn't have a quiz so the reporting is just based on 100% completion, no changes there.

We're currently using Fuse and there is a update function but no remove suspend data option. In fact our only current way around this issue is ignore the update option, create a whole new course and import results from the old one for users who have completed it. 

Thanks, Helen. We want to take a closer look at why this is happening. I'm going to start a case for you and send you next steps. Keep an eye out for an email from me soon!

Thank you, Helen! We've got your file, and our team will take a closer look at it. I'll reach back out as soon as I have more to share!

Not sure if this helps but if you've updated the course and trying to update it on the LMS we've found suspend data was causing a conflict and the reason behind the course not launching.

I have this problem with a Rise course. I have included a few paragraphs and replaced a few images and, when trying to update, Moodle just shows the course blank. However, this was the fourth time I did something like that. Previous updates didn't cause this problem. I know that if I reset all attempts, the course will work just fine, but this is a terrible solution.

Last reply is 8 months old and this issue has been around for years. Any fix for this by Articulate? Is it even in the roadmap?

Thanks

Edit:

For this update of my course, I created a clone project of the previous one and applied minor changes over the clone. This wasn't recognized as the same SCORM by Moodle. However, I took the previous one, replicated the changes there and it worked. The lesson here is that Rise is not friends with versioning, which otherwise it is a good habit.

Hi, everyone! I wanted to share a recent change we made in Rise 360.

Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.

Let us know if you have any questions about this enhancement! 

I am having the same issue even when using the "Reset Learner Progress" option.

Hello, I'm wondering if Lori's issue has been a persistent or common issue (with a common/known fix). I'm also experiencing an issue with revised Rise courses not loading for users who are trying to re-launch them from their History in our LMS. The issue occurs even when the course is exported using the new "Reset Learner Progress" option. The course does not load at all due a JavaScript error that's being thrown (seen attached image of console error).

Thanks!

Hi everyone - A client asked for help this week with a blank Rise SCORM 1.2 package in a Moodle 3.6 instance. I'm unaware if the loaded package was an update vs. first-time load, but during initial review, noticed no enrolled users and hadn't previously helped them with this package. The issue was reported and reproduced while using an unenrolled site administrator account. Errors in main.js were logged to the console. 

After finding this thread and others, we got past the issue through some combination of the following steps, in this order:

- Cleared browser cache
    - On retest, course still launched blank
- Changed certain attempt-related SCORM settings in Moodle for the blank SCORM activity to temporarily force attempt completion:
     - Attempt Management > Force new attempt: Yes
     - Compatibility Settings > Force completed: Yes
     - On retest, course appeared
- Changed settings back to original values
     - Course continues to appear with no issues for multiple enrolled users

John - jdoyle@syllametrics.com

Hi 

We face similar problems. After updating a new course authored in Rise, 2 types of learners are affected:

1) Learners who are in progress of completing the course

2) Learners who have completed the old version

Both groups of learners face a blank page when they try to acccess the updated version.

There are only two solutions: a) publish the course as 'new' b) forced new attempt - both solutions mean deleting learning data.

Therefore, have to think carefully when we update Rise course. Terrible solutions.

Any advice from Articulate staff is highly appreciated on how best to address this issue. Course evaluation and amendments is part of digital learning project life cycle.