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MataHenry-1476e's avatar
MataHenry-1476e
Community Member
12 months ago

Wheel of death when loading Rise

Hi, this is probably an issue for the tech team, but our team is Brisbane/Perth/Sydney based and we have been seeing the wheel of death on all Rise site pages.

Nothing is wrong with our internet connections (we can load other websites). Net speed is excellent. So assuming this is because of system related updates. Rise loads every now and then, runs well, then the wheel of death "Your content is loading." spins for eternity. 

Am assuming the tech work affects us because its Sunday or in the evening when we are working during a Monday/weekday here. 

Rise 360
  • MataHenry-1476e's avatar
    MataHenry-1476e
    Community Member
    12 months ago

    PS this issue started last Monday 2 Oct and sporadically throughout the week but started to not be a problem. Then again yesterday (soo annoying) and then again today.

  • hazelB's avatar
    hazelB
    Staff
    12 months ago

    Hi Mata! I understand your team sees the message "Your content is loading" when you access all your Rise pages.

    Please ensure that the browser you are using is updated. If it already is, please disregard my message.)

    Does this issue occur in all supported browsers or just a particular one?

    I opened case 03904561 for you, and one of our technical support engineers will reach out to help!

    • MataHenry-1476e's avatar
      MataHenry-1476e
      Community Member
      12 months ago

      Hi Hazel, I use chrome and thought it may have been my cache - so as usual clear it but it didnt work. I checked my providers coverage status; no problem, a netspeed test; no problem, then moved to firefox and edge (given its a default for our company); no problem. I also have a diagnostic tool and there's no issue on my end.

      This has been happening ever since the rollout of the new Rise 'Team' and Review 'Team Beta' functions, so assuming its got something to do with that. We have about 717 onlines, so perhaps we are affected more?

      • hazelB's avatar
        hazelB
        Staff
        12 months ago

        Hi Mata! I see that you've worked directly with one of our support engineers, John. Please feel free to reply back to him if you need anything else!

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