Lost Comments in Review
Aug 24, 2018
A client of mine recently held 2 review meetings, one on Aug. 16, the other on Aug. 20. Two modules were reviewed at each meeting.
Comments for each module were posted on Articulate Review, however, only comments for 1 of the 2 modules were recorded on each day. Which translates to me having access to comments for two out of the four modules.
Has anyone experienced a similar situation with Review? There were issues with the Articulate servers on Aug. 15th, and I wonder whether this had any impact on Review.
I have contacted Support with this issue, however, their recommendations aren't helpful.
I should mention that I only have one copy of each published module on Review, and I have checked the previous versions of each module for the missing comments. The client has successfully used the tool in the past with no issues.
Any thoughts on what might have happened?
Thank you for your insight.