Lost Comments in Review

A client of mine recently held 2 review meetings, one on Aug. 16, the other on Aug. 20. Two modules were reviewed at each meeting.

Comments for each module were posted on Articulate Review, however, only comments for 1 of the 2 modules were recorded on each day.  Which translates to me having access to comments for two out of the four modules. 

Has anyone experienced a similar situation with Review? There were issues with the Articulate servers on Aug. 15th, and I wonder whether this had any impact on Review. 

I have contacted Support with this issue, however, their recommendations aren't helpful. 

I should mention that I only have one copy of each published module on Review, and I have checked the previous versions of each module for the missing comments. The client has successfully used the tool in the past with no issues.

Any thoughts on what might have happened? 

Thank you for your insight. 

28 Replies
Rachel Horton

I had this issue yesterday. Well, I thought I did. My issue was not really an issue after all. I thought the comment was missing. Where in fact it was deleted as I had deleted the lesson the comment was made in. I will need to remember to Export comments prior to deleting lessons. Learning moment for me.