New in Review 360: Request Review

Jun 20, 2023

Are you sick of chasing down stakeholders to get them to review your courses? If so, you’re going to love being able to request and track reviews directly in Review 360. This handy new option will you save time—and headaches—by eliminating the need for endless back and forth with your stakeholders about where they’re at in the feedback process.

Here’s how it works: When you open a course in Review 360, you’ll see an all-new Review Request button.

Image of 360 Review Request Review

 

Once you’ve selected that button, simply add stakeholder email addresses, share any additional information they might need, choose a due date, and hit Send Request.

Image of Request Review adding reviews to a review

 

From there, Review 360 saves you time by taking over the notification process. It will email reviewers about your project right away. And if you add a due date, it’ll automatically send reminder nudges to your reviewers just before, on, and after that date if they haven’t finished looking over your course.

And that’s not all! You and your stakeholders can now easily see where everyone is in the review process right within Review 360 thanks to the status labels that appear next to each reviewer’s name.

Image of Request Review reviewers statuses

 

So you won’t need to email stakeholders to check up on them because you’ll already know what’s going on. 

If you’re an Articulate 360 subscriber, you can access this new feature immediately in Review 360. And if you don’t have Articulate 360 but want to try out this feature, you can start a free 30-day trial. For more detailed information about this feature, check out this helpful article: Review 360: Request Review.

So let us know what you think of this new Review 360 feature in the comments below.

The Review 360 Team

Pinned Reply
Dan Backes

Hi, everyone!

On behalf of the Review 360 Team, I'd like to thank you all for the valuable feedback. Your suggestions through the beta program guided us to develop additional features, such as:

  • Allowing stakeholders to reset their status after completing a review for more flexibility.
  • Sending a request to multiple reviewers simultaneously by copying and pasting their email addresses in bulk.
  • Boosting the engagement in review request messages with a new text-formatting toolbar.

Request review is no longer in beta, but we're continuing to gather feedback and enhance the feature. You can still share your ideas through this discussion or the in-app "Share You Feedback" link.

A screenshot of the Request Review Panel showing the "new" label.

105 Replies
Ellen Kupp

I love this feature -- and the fact that Articulate is always improving! Question though. We are ready to send out a course for beta review and my client is concerned about security (she doesn't want the course to be shared around as it is going behind a paywall when approved). If we specify reviewers by email and provide a password, is this sufficient to keep reviewers from sharing the content with others?

Eric Santos

Hi Kim,

Thanks for reaching out! That behavior does sound strange. If the Allow users without Articulate IDs to comment option is selected, and commenters do not have an Articulate ID, they should only be asked for an email address and not prompted to create an account. 

Kindly share the affected email addresses of your SMEs and the Review 360 link with us privately in a support case so we can investigate. We're happy to help!

Jeff Birkholz

Hello everyone! 

I’m excited to share our latest improvement to Request Review—the ability to reopen a review! We heard from many of you that this would improve the review process for your stakeholders.

We moved the button to complete a review into a new “Your Review” section above the “Request Review” details. Once a review is complete, a More (•••) icon displays in the top-right corner. Click the icon to show an option to reopen the review, as shown below.

Screenshot showing how to reopen a review

This enhancement is the first of more improvements in the overall review process. We’ll continue to post here as we release more updates.

As always, we want to hear your feedback! The “Share Your Feedback” link in Review 360 is the best place to share your thoughts. We love all the great feedback and ideas from all of you!

Jose Tansengco

Hi Enid, 

Happy to help!

You'll need to make sure that you're signed in using the account that was used to publish the course to Review 360 in order to see the 'Review Request' option. No need to republish any courses to see this option. If you're still not seeing the 'Review Request' option for your courses in Review 360, try signing out and then signing back in or clearing your browser's cache to see if this helps. 

Hi Jennifer, 

I agree that a resend feature would be super helpful to remind reviewers to leave a comment on your courses. While this feature isn't available right now, you can simple delete an existing review request and make a new one to resend the invitation.

Jose Tansengco

Hello Michelle, 

The only thing that can be customized right now is the message that is included in each Review Request that is sent out.

There isn't a way to change the email account that is used to send this message from and the message included in the automated email that is sent out, unfortunately. 

John McNichol

I'm not sure what I have done wrong here. I published a course this morning and invited two reviewers using the beta review tab. They received their emails, have access and they can leave comments using the feedback comment sidebar. However, when I log into the course to review it, I can see the feedback sidebar as if it is minimized but I can't access/expand it, it appears as a grey bar that I cannot use. I can reply to comments the reviewers leave when I use the feedback tab but I cannot log new comments myself.

I am logged in, so should I not be able to leave feedback because I authored the course or should I have invited myself as a reviewer? On that note the beta review invite tab no longer appears, so I cannot invite new reviewers but it is probably inside the feedback sidebar I can no longer access.

Dan Backes

Hello again everyone!

We just shipped the ability to paste reviewers' email addresses in bulk! Now you can quickly add reviewers by copying the list of email addresses from anywhere and pasting it on the Assigned Reviewers field. Use any form of separator (ex., commas, semi-colons, spaces, cells in spreadsheets). We'll extract the email addresses from the clipboard and add them automatically.

Gif animation demonstrating how to paste in multiple emails when requesting review.

We hope this enhancement saves you some time and effort when requesting reviews. Try it out, and let us know what you think! All your feedback has been very valuable!

KeyImpact University

I have used the Request Review feature several times now and love it. My biggest need would be to restrict a reviewer's ability to click the "I'm done reviewing" button if they have not actually reviewed the entire course. I have tried sending the course with restricted navigation on, as well as continue block "governors" in place, etc. But the "I'm done reviewing" button appears as soon as you launch the review page, so those who want to 'skip' out on the work can easily do so. 

Rachel Squince

During beta, is it only the person with licence that has access to the 'Review Complete' button and that shows progress on whether the content was viewed, commented, completed? I've just issued something for review to a group of people but it was only myself that had access to the 'Review Complete' button. I asked someone who had the review link to check and they just had a blank screen under review, no button to complete the review. 

Steven Benassi

Hi Rachel!

Thanks for reaching out and sharing the screenshots!

The behavior your colleagues are encountering does sound strange. Even if a reviewer is not signed into Articulate 360, they still should see the comments section in the Review tab as shown in the screenshot below:

Review Tab

As troubleshooting steps, I would suggest your colleagues try:

  • Clearing the cache of the browser being used, then access the link again.
  • Using different browsers to determine if the behavior is specific to one.
  • Opening the link in incognito mode to rule out browser extensions causing the issue.

If that doesn't do the trick, please let us know here in the discussion or reach out to our support engineers so we can continue troubleshooting with you!