Forum Discussion
Error Message when upload published Rise file to SuccessFactors LMS
Has anyone been able to import a published Rise SCORM 1.2 to SuccessFactors LMS?
I have created a Rise eLearning module, published it for LMS (SCORM 1.2) and attempted to import the .zip to Successfactors LMS. However, I keep getting this error: An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db. I have researched on SuccessFactors Help portal and they recommend removing the </IOM> from the manifest file and re-zipping. However, I cannot find any </IOM> reference in the manifest file.
63 Replies
I have tested the SCORM package on SCORM Cloud and it works perfectly.
We have a similar issue. We tried editing the imsmanifest.xml and is there no reference on the <LOM </lom> tags...
Found a resolution. Ensure that you do not have special characters within your export titles etc... this in some instances will cause the error.
Sarel, when you say "export titles etc." are you referring to asset filenames? Would length potentially also be an issue?
Also, are underscores considered special characters? I've found that the character assets in the Articulate Content Library all have underscores in the filenames, so it seems unlikely that this is the issue, but I'm grabbing at straws right now.
Thanks for sharing your solution, Sarel!
If you run into any more issues, our Support Engineers are ready to help. You can reach out directly by clicking here.
Alyssa, Sarel's "fix" does not resolve my issue. I have removed the hyphens from the course title (that appears on the zip file) and the course still "Fails" in SuccessFactors LMS. I am able to publish both Storyline and Studio courses without issue, but those are both desktop applications with a 2-step zipping process. Something is different with Rise. I'm thinking that since Rise is web based and has a 1 step zipping process that it must be publishing a zip file with different attributes.
My company is still at a stand still with using Rise. Can you please provide any further guidance?
Hi there, Dana.
Have you had success uploading your Rise 360 output file to another LMS environment, like SCORM Cloud?
We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your output file here!
Hi Alyssa, I have successfully uploaded the Rise published zip to SCORM CLOUD without issue. The problem is that the type of zip file published (web based) by Rise does not work in SuccessFactors LMS. The application based zip files published by Storyline and Studio work perfectly in SuccessFactors LMS. Please see my reply below to Stephen Wilhite. Thanks!!
Just got a response from Articulate Support that did the trick. @Dana you are absolutely right. It has to do with the zip file exported from Rise.
To fix, extract the zip file and then re-zip using whatever compression utility you normally use. Don't change the folder structure at all. That should do the trick.
Hi Stephen, thanks for replying. Through my various troubleshooting I did find that unzipping the Rise file an zipping it with WinRAR was successful. However, it does not work when I used MS Zip or WinZip. My issue is that WinRAR is not an approved application for my company, so I now have to go through the process to get it approved. Also, WinRAR is not free so we will now be required to purchase several licenses for all of our Articulate Admin. This is just an extra expense and effort that I would prefer not to have to deal with, as I'm sure you understand. I was just hoping to find a way for Articulate Rise to publish the same type of file that is published with Studio or Storyline. Thanks again for your suggestion!
Dana, I've had 100% positive results using the standard Windows Explorer compression utility (select all files > right-click > Send to > Compressed (zipped) file). You shouldn't have to purchase a 3rd party tool.
Hi there, Dana. So sorry Rise 360 is giving you trouble in SuccessFactors!
Let's try this: create a brand new Rise 360 course with just one lesson and minimal content. Export that course, then upload the zip file to SuccessFactors without modifying it in any way. I'd like to see if you get the issue on all courses.
Also, would you mind sharing a copy of the troublesome course with our team? Please use this link to start working with one of our Support Engineers, and they'll send you the next steps.Hi Alyssa, I have created many modules in Rise and none of them will work in SuccessFactors, so I wanted to clarify that this is not an issue with just one course. I attempted to create a ticket and upload a new file for your review, but the case will not submit. I have tried to open the case twice and both times the page just freezes after clicking Submit Case. I have tried to load the zip file in this reply, but it is not allowed either. I believe my company has a policy in place that is not allowing me to upload the zip file to this website. I do not have any means to send you the file. Any suggestions?
I'm sorry you had trouble with the case form, Dana! Don't worry, I will open a case on your behalf.
Our support engineers may be able to give you some pointers without seeing your file. Stay tuned, and you'll hear from them soon.
We started experiencing the same issue with Rise360 files published in SCORM after 2020-08-14. Our published files before this date work fine in SuccessFactors. We did figure out a way that worked for us; although, not exactly convenient (but it works).
https://360.articulate.com/review/content/8a443985-efd5-49aa-a20f-1582ac29c238/reviewHello, Paul. Thank you so much for that comprehensive demo of what works for you. It looks like, essentially, you're just re-zipping the contents of the original extracted project with no other changes. Is that correct?
Hi Crystal. You are correct. I am not manipulating the file in any way. I just extract and re-zip the file and it seems to work.
Hi Paul, I found a similar workaround. We tried WinZip and MS Zip, but couldn't get them to work. When we tried to unzip and rezip with WinRAR then the package would upload. So, WinRAR has been our savior for this issue. Thank you so much for sharing your workaround!
Are we still waiting for a solution for this issue? And, by solution, I don't mean "unzip and rezip the exported course files". I am referring to an actual solution, where Rise will use a compressing format/method that will create zipped files that will be accepted by SuccessFactors.
Great question. :)
