Inserting template gets stuck every time?
Jan 03, 2020
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
115 Replies
@Annie - thank you, that worked for me... I was going nuts trying to figure out why I couldn't even cancel the templates I had tried to insert. Just another +1 that this is still an issue, for the mods. If it's helpful, the template I'm trying to use right now is a text block including a table.
Thank you Pete. We got the same problem.
I have the same problem... Lost so much time because of it.
Is there a way to delete the template bugged block?
I had the issue several times - after reading this article I refreshed the page and the issue persisted, but then I tried clicking on the Cancel link (which did not work before) but after the browser refresh it did. Hopefully, this helps some of you still having this issue. It worked for me.
Hi folks - a small update here:
We've fixed the Cancel button so that you can more easily remove these broken blocks. We're continuing to nail down all the causes for this behavior, and trying to find a fix. We'll keep you posted!
HI there, having this issue again today, been trying all afternoon. I can create new block templates, but then I can't insert them, and deleting is fine, but I still need to insert and it is just not working.
Hi there, Teresa. I'm sorry this continues to happen to you!
Would you be able to try another browser? I see from your case with us in the fall that clearing your browser cache worked; is that method failing you still?
Lastly, make sure you only click to insert the template once, and avoid inserting too many too quickly.
Hi everyone! I'm happy to let you know we fixed the issue where inserting a block template would occasionally get stuck in a loading state.
Please let us know if you run into this again!
Still happening to me.
I have experienced this problem several times in the last few weeks and with increasing frequency. Even after clearing the browser cache and a re-start it does not work. Also the preview only shows this message:
Unknown type: pending pending
Same here since yesterday. Aweful since I work with block templates a lot.
Just found out: When refreshing the browser tab while Rise still seems to load the template, all of a sudden the loading process is finished and the template inserted.
... However, this is not a reliably functioning workaround.
Hi Gracen, Henrik, and Luka,
I'm sorry to hear you've encountered this issue again! I appreciate you sharing the workaround, Luka! Have you tried using a different network to see if it helps?
If the block template still won't load, could I have you connect with us in a case so you can share your Rise 360 courses with us? We'd like to dig deeper into this. We'll reach out soon after we hear from you!
I’ve found that if you hover your mouse over where the trash bin/delete icon is typically found (you will not be able to see it) it will change to a selector arrow and you can click as if the icon is there. This has always solved the problem for me. It’s yet another strange glitch in Rise, unfortunately. Hope this helps.
Annie White (she/her/hers)
Creative Director | Collective Next, LLC
@Eric: I am experiencing the same issue on different networks. Also, I will have no time today to open a case, and will be on holidays and only be back on Jan 8.
@Annie: Interestingly, this workaround doesn't work on my side.
Another workaround that might help sometimes: Double clicking the template 2 times will insert it 2 times (logically ;-) ), and while the insertion of the second one is still in "process", the first one is already there. You only have to click the invisible delete button on the second one, hahaha.
Hi, Annie and Luka!
Thank you both for updating this thread and sharing those workarounds which are certainly helpful to others in the community! Luka, if you'd like to connect with our team after the holidays, we'll be happy to review your project to dig a bit deeper and see what's going on!
Hi, everyone!
I wanted to pop in and share that our team has deployed a fix for this issue! You should no longer see a message stating the page is processing while inserting a block template. Please let us know if you need additional assistance with this or have any questions.
We'll be happy to help!
Hi Kelly.
I tried it straight away and at first glance it seems to be working again without any problems.
Thanks for the quick help!
Here, too, it worked immediately.
Thank you very much and happy holidays.