Forum Discussion
Rise keeps saying I'm offline/disconnecting me
As the title says, Rise keeps logging me out or giving me a "Your computer is offline" error, almost every 10 - 15 mins, comes back on after a couple of mins but things I've added then haven't been added or changed.
Internets working fine, no issues anywhere else. What could be causing this?
Hi Michelle! I'm so sorry you keep hitting that error! Rise 360 hasn't had any downtime lately based on our status page, so I wouldn't expect you to see an offline message.
If you're still hitting this roadblock, please open a case here. Our Engineers are standing by to help!
I am so frustrated - I'm getting a constant "You are offline" message and then I get disconnected and all my work is lost. This is now the 4th time I've entered the same work. My internet is fine and I have no problem connecting to other sites. I see this was an issue raised in 2022. PLEASE HELP!!!!!
Hi Linda,
I'm so sorry to hear that you're experiencing this issue and understand how frustrating it can be to lose your work. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!
Hi Kelly. I have never had anyone try and contact me regarding this issue, and it is an ON-GOING issue. Today I am almost unable to work - it's ridiculous. It appears that during our late afternoon (in South Africa), the issue is at its worst. Can you PLEASE assist with this matter?
Hi Linda! I'm sorry to hear that you are still having issues with Rise 360 showing that you're offline.
I see that my colleague Carlo replied to a case you've opened with some troubleshooting suggestions to fix your issue. Have you had the chance to try them out? Feel free to reply back to Carlo if you are still experiencing the issue. I'm sure he'd be more than happy to continue troubleshooting the issue with you.
Let me know if you need anything else.
Hi Angelo.
Applied all the suggestions received with no success. However, when changing to another Network provider this resolved the issue to the largest extent. Not sure what would be the cause in this case between network providers as I have no issues with any other websites with my default provider.
Importantly though, even with a different network between 15:30 to around 18:00 South Africa time on average, the issue reoccurs every day for some reason. I can not recall a single day when I worked during these hours when this issue did not occur. It's very frustrating as it does not save any work. I have had instances where I added 10 lines of info to a table for it just to disappear and similarly on other content options.
Hi Linda,
I am sorry you're still experiencing the issue. It is odd that the issue occurs at specific times of the day. Are you using a company-issued device? If you are, can you try using a personal device?
