10 Communication Examples Worth Talking About

An illustrated character drawing a speech bubble on a computer screen,

Strong communication skills are vital for everyone—especially if they're in roles like sales, customer service, training, or management. But even if your job doesn’t involve talking with others at length, thoughtful communication can still make your work life easier. By building these skills, you can get others on board with ideas, prevent frustrating misunderstandings, navigate team dynamics, and even get your next raise!

There are loads of creative ways to teach communication techniques, which is why we’ve curated this list of e-learning projects all around that theme. So whether you’re looking for inspiration or need a few examples to get stakeholders on board with an idea, check out this collection and uncover some fun new approaches.

Rise 360: Can You Talk Your Way Into Higher Pay? Branching Scenario

A screenshot of an e-learning course. The heading reads "Asking Jane to negotiate". The screen shows the question "What are you going to say to Jane?" and underneath are two options, one directly asking if the salary is negotiable and the other just hinting about wanting a higher offer.

In this example by Trina Rimmer, clever use of audio makes a phone conversation with a potential employer come to life. Learners listen to the initial job offer, then decide which communication tactics to use to negotiate a better one.

Rise 360: Healthy Debate Culture at Work

Screenshot of an e-learning course. The heading says "Meet the team". On the left is an illustration of a person. On the right is a short paragraph that reads "You are starting as a Content Marketer at a medium-sized IT company. You

Disagreements can actually prove productive in this course on healthy debates from Teresa Moreno. Learners get tips on navigating discussions with the help of an engaging story and beautiful visuals.

Storyline 360: Writing Great Copy Exercise

A screenshot of an e-learning course. On-screen instructions on the left read "Chop this text to 20 words or less without losing any essential meaning". On the right is a lengthy paragraph about handwashing that is editable. Underneath is a word count, a button to check your answer, and a button to reset the text.

Practice trimming down text in this compare and contrast activity by Nancy Woinoski. Learners are challenged to chop down wordy instructions to 20 words or less without losing any important details.

Storyline 360: Storytelling

A screenshot of an e-learning course. The heading reads "Step 2" and underneath are images of different pancake ingredients, each labeled with a different storytelling element. Below the ingredients is an image of a bowl, which ingredients can be dragged to.

Storytelling isn’t just for fiction—it can also help you explain concepts, build support for ideas, and compel people to act. Learn more about what makes a good story in this cooking analogy interaction by Samara Reyneke.

Storyline 360: Scenario With Multiple Points of View

A screenshot of an e-learning course. The slide shows a short scenario story about a store manager dealing with an employee who made a customer service mistake. Learners are given the choice of two options for the manager to take: fire the employee to let the customer know they take things seriously or calm the customer down before making any other decisions.

In a stressful situation, what you choose to say can smooth things over or blow them out of proportion. In this scenario by Karlis Sprogis, learners explore the same problem from multiple perspectives and try to find solutions that leave all three characters satisfied.

Storyline 360: Communication Style Personality Quiz

A screenshot of an e-learning personality quiz. In it, the learner is asked "In any organization, I like to" and then can choose from four different approaches of how they like to work, listed below.

When it comes to this quiz by Sarah Hodge, a picture is worth a thousand words! While the idea of learners determining which emoji best represents them is light-hearted, the questions they answer give real insights into how they tend to communicate.

Storyline 360: Employee Conversation Branching Scenario

An e-learning scenario screenshot. At the center is an image of a woman siting in an office chair, looking stressed. Underneath is text showing a question from her manager "Gina, what is going on? Why were you late?".

Is an employee who shows up late slacking off, or is something more going on? Learners can find out by taking on the role of a manager in this scenario by Eva Daniels. In it, they navigate difficult conversations and see different versions of how the situation plays out depending on communication choices.

Rise 360: 3 Techniques for Successful Upselling

A screenshot of an e-learning scenario on upselling. On the left, there

Get upselling right, and customers will walk away impressed with the additional assistance. But get it wrong, and they can feel pressured and uncomfortable. With the help of scenarios in this course by Trina Rimmer, learners can practice upselling as many times as they need until they feel confident!

Storyline 360: Team Manager Problem Scenarios

A screenshot of an e-learning scenario. A short paragraph describes the situation: a manager keeps leaving their project manager out of communications. Below the story is a button that reads "Give advice".

Scenarios—even brief ones—are great for making your content more relevant and meaningful for learners. This click-and-reveal interaction by Karlis Sprogis uses very short stories to teach learners clear communication tips and other vital management skills too.

Rise 360: Customer Service Interaction

A screenshot of an e-learning course on customer service. The heading reads "Strong communication skills" and underneath are four clickable icons that each show different communication skills.

Excellent customer service often hinges on thoughtful and empathetic communication. This course by Trina Rimmer shares the core techniques for navigating these situations and gives learners a chance to practice what they’ve learned.

Wrap-Up

As you can see, there are loads of different ways you can help learners strengthen their communication skills! These e-learning projects show how stories, practice, and creativity can all provide the support people need to get their thoughts across to others. For more innovative ideas to build these skills, check out our weekly challenges, downloads, and examples.

Looking for additional inspiring examples? Check out these other themed e-learning roundups:

Want to try something you learned here but don’t have Articulate 360? Start a free 30-day trial, and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning. If you have any questions, please share them in the comments.