Alena Ayers
Alena Ayers
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"Thanks Leslie - I look forward to an update."
  • over 3 years ago03/29/17 at 3:27 pm (UTC)
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"I am experiencing the same issue after having upgraded to 360. I have re-published a course today in Studio 360 which was originally publ..."
  • over 3 years ago03/29/17 at 2:03 pm (UTC)
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"Hi Ashley - I have checked my colleague's machine and the PDF is now showing! Not sure what happened there but it's all sorted. Thanks fo..."
  • over 3 years ago03/21/17 at 3:10 pm (UTC)
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"Hi Ashley - I've just checked the PDF on my machine which is using the same version of Edge (sorry didn't think to check this first!) and..."
  • over 3 years ago03/20/17 at 4:58 pm (UTC)
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"Hi Ashley - I've attached an image showing the version of Edge my colleague is using."
  • over 3 years ago03/20/17 at 2:24 pm (UTC)
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"Hi Justin I can see the PDF in your sample course absolutely fine in Chrome but my colleague just gets a blank screen when he views in E..."
  • over 3 years ago03/17/17 at 10:20 am (UTC)
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"Hi Justin Here's the link to my course https://rise.articulate.com/share/C4IR_t917sVkxn2KpIHvNVfGoUJoEwYx I used a URL/Embed block to ..."
  • over 3 years ago03/17/17 at 9:26 am (UTC)
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"Hi there - we have discovered another issue with Microsoft Edge when trying to view an embedded PDF. The PDF does not appear in the scree..."
  • over 3 years ago03/16/17 at 11:40 am (UTC)
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"Ah that's great news - thanks for your help!"
  • over 3 years ago03/07/17 at 12:06 pm (UTC)
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"Hi Ashley - we agree with Peter. We are experiencing this issue with clients. They are ticking on the circle and not reading the content...."
  • over 3 years ago03/07/17 at 11:49 am (UTC)
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Alena Ayers replied to the discussion Feature requests for rise
"We would second the request that Calvin C asked for - sorting activity - drag and drop items can be an image. We have just created a fire..."
  • over 3 years ago03/07/17 at 11:26 am (UTC)
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"Thanks for all your help - look forward to hearing from you with an update."
  • over 3 years ago03/03/17 at 12:00 pm (UTC)
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"Hi Ashley - thanks for combining the 2 issues. Yes - my colleague on the iPhone 5s sees the same issue with the text wrapping - the "usin..."
  • over 3 years ago03/03/17 at 11:39 am (UTC)
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"Hi Ashley - the iOS on my iPhone 4S is 9.0.2 so it should be supported."
  • over 3 years ago03/03/17 at 10:43 am (UTC)
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"Hi Ashley - this course was updated this week. All the other instances of broken text we were experiencing before have now been rectified..."
  • over 3 years ago03/03/17 at 10:36 am (UTC)
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"Hi Ashley This issue appeared to be fixed for us but we have come across another incident where the text is breaking on mobile view. It'..."
  • over 3 years ago03/02/17 at 2:24 pm (UTC)
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"Hi Ashley The purple arrow didn't show up for either me or my colleague on our actual phones. It only shows up on the mobile preview on ..."
  • over 3 years ago03/02/17 at 2:11 pm (UTC)
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Alena Ayers started a new discussion Mobile view of tab interaction not working in Rise
"Hi there I have created a Rise course with a tab interaction with 4 tabs. When it is viewed on a mobile device - in this case HTC Androi..."
  • over 3 years ago03/01/17 at 12:44 pm (UTC)
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"Thanks Ashley - all looks good so far! Many thanks to the team for their help in resolving this issue."
  • over 3 years ago02/27/17 at 10:14 am (UTC)
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"Hi Justin - thanks for coming back to me - that's interesting about Microsoft Edge - I'll let my colleagues know.  I look forward to hear..."
  • over 3 years ago02/27/17 at 9:17 am (UTC)
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"Hi Ashley - so sorry but we have just discovered another issue with Edge on this course. I have inserted some telephone numbers within st..."
  • over 3 years ago02/24/17 at 4:50 pm (UTC)
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"Hi Ashley - just wondered if there was any update on this issue? Many thanks"
  • over 3 years ago02/24/17 at 3:21 pm (UTC)
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Alena Ayers replied to the discussion Target windows for links in Rise
"Hi Mike - we have re-created the links and they are now all opening correctly within a new target window. Thanks for all your help in get..."
  • over 3 years ago02/21/17 at 1:08 pm (UTC)
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Alena Ayers replied to the discussion Flip card issue in Rise
"That's great thanks Adam. We'll trim the text for the time being to get it to work.  "
  • over 3 years ago02/21/17 at 1:02 pm (UTC)
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Alena Ayers replied to the discussion Flip card issue in Rise
"Hi Ashley - I can confirm that the iPhone 4 (it might be an iPhone 4S) is using iOS9.0.2 and the issue appears when viewing the course in..."
  • over 3 years ago02/21/17 at 10:14 am (UTC)