Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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"Hello Nicholas, Try using "Shift + Return" instead to add a new line while entering a comment in Storyline 360 and Review 360. Let ..."
  • 20 hours ago04/30/24 at 5:37 pm (UTC)
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"Hello Cassidy, Happy to help! It looks like the files in the published output of your course are incomplete. Here's a screenshot of..."
  • 21 hours ago04/30/24 at 5:14 pm (UTC)
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"Hi Ligel, Yes, that is correct. Canvas and Rise 360 do not have any available integrations and cross-platform functionalities between them."
  • 21 hours ago04/30/24 at 5:05 pm (UTC)
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Jose Tansengco replied to the discussion Arabic Language not Displaying Correctly
"Hi Renee, Happy to help! Based on the screenshots, it looks like the right-to-left format was correctly applied but the text failed..."
  • 21 hours ago04/30/24 at 5:02 pm (UTC)
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"Hi Anna, Happy to help! It would be much easier for the community to help with your design and triggers if we could look at your project ..."
  • 21 hours ago04/30/24 at 4:34 pm (UTC)
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"Hi Francis, Sorry to hear that you ran into this issue. I looked at John's case and our support engineers found that the behavior m..."
  • 21 hours ago04/30/24 at 4:28 pm (UTC)
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Jose Tansengco replied to the discussion Quizmaker and reporting
"Hi Laura, Happy to help! Just to clarify, do you need help with getting your Quizmaker 360 quiz to report results to your LMS? Or are you..."
  • 22 hours ago04/30/24 at 3:55 pm (UTC)
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"Hi Flatirons Solutions, Sorry to hear that you ran into a similar issue. Can I ask if you are using a monitor with a screen resolution of..."
  • 22 hours ago04/30/24 at 3:36 pm (UTC)
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"Hello Ivonne, Happy to help! It looks like you tried to share a screenshot of the issue. Would you mind trying to attach it again s..."
  • 23 hours ago04/30/24 at 2:51 pm (UTC)
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"Hi Geniphyr, Happy to help! If you need 10 unique links for your minicourses, you'll want to use the "Create a new item" option instead o..."
  • 23 hours ago04/30/24 at 2:26 pm (UTC)
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"Hello Diana, Yes, you are correct. Publishing a project to an existing Review 360 course adds another version to that item while retainin..."
  • 1 day ago04/30/24 at 1:35 pm (UTC)
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Jose Tansengco replied to the discussion Linked Duplicate Slide Masters Error
"Hi Gareth, Sorry to hear that you ran into this issue, and I'll be happy to look into this for you. Since you're unable to share yo..."
  • 1 day ago04/30/24 at 1:21 pm (UTC)
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Jose Tansengco replied to the discussion Importing Guides from other project
"Hi Niels, Happy to help! The import function only imports slide objects and elements. These don't include the line guides which exist onl..."
  • 1 day ago04/30/24 at 1:04 pm (UTC)
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"Hello Ligel, Thanks for reaching out! We don't have any integrations available with Canvas so you'll need to recreate any Canvas content ..."
  • 1 day ago04/30/24 at 11:19 am (UTC)
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Jose Tansengco replied to the discussion Different Font Sizes in Flashcard Grid
"Hello OLE Department, Happy to look into this for you! Would you mind sharing which course font, text, and text size you used in yo..."
  • 1 day ago04/30/24 at 11:15 am (UTC)
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Jose Tansengco replied to the discussion Import content into Rise 360
"Hello Nicole, Thank you for reaching out! Rise 360 courses are tied to the Articulate ID that was used to author the content. Since..."
  • 1 day ago04/30/24 at 11:07 am (UTC)
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Jose Tansengco replied to the discussion Icons in the way
"Hi Heather, Thanks for reaching out! Changing the zoom level or your browser will help move those icons out of the way. If you're working..."
  • 1 day ago04/30/24 at 10:59 am (UTC)
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Jose Tansengco replied to the discussion Time Boxing Training
"Hi Kimberley, Thanks for reaching out! Rise 360 courses don't include the duration of the course but we are currently tracking the demand..."
  • 1 day ago04/30/24 at 10:54 am (UTC)
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Jose Tansengco replied to the discussion Cover page text unable to change color
"Hello Katia, We're still working on adding a feature to allow authors to change the theme font color. I've added your voice to the ..."
  • 1 day ago04/30/24 at 10:49 am (UTC)
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"Hi Nina, Thanks for reaching out! Would you mind sharing the contents of the hyperlinks in your PowerPoint and Word files? I did a quick ..."
  • 1 day ago04/30/24 at 10:46 am (UTC)
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Jose Tansengco replied to the discussion Videos not loading in Rise
"Hi Michelle, Sounds like there's a problem with the videos you're uploading to Rise 360. As a troubleshooting step, try re-encoding them ..."
  • 2 days ago04/29/24 at 5:14 pm (UTC)
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Jose Tansengco replied to the discussion Remove Course Cover Page in Microlearning
"Hello Madeleine, Thanks for sharing your voice. I've added you to the feature request and we'll be sure to notify everyone subscribed to ..."
  • 2 days ago04/29/24 at 5:09 pm (UTC)
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"Hi Daile, Sorry to hear that you ran into this issue. We're still working on the bug affecting Rise 360 users where the color of a video..."
  • 2 days ago04/29/24 at 4:55 pm (UTC)
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Jose Tansengco replied to the discussion Making edits to a course in Reach 360
"Hi Melissa, Thanks for reaching out! Reach 360 currently doesn't support uploading a new version of an existing course. You'll need..."
  • 2 days ago04/29/24 at 4:33 pm (UTC)
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Jose Tansengco replied to the discussion Course Loading Speed
"Hi Rippling U, Happy to look into this for you! Can I ask if you've tried testing how your course behaves in a different LMS to test the ..."
  • 2 days ago04/29/24 at 3:24 pm (UTC)