Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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Jose Tansengco replied to the discussion Can't seem to load MP4s to Rise
"Hi Carla, Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience. ..."
  • 6 hours ago07/26/24 at 5:35 pm (UTC)
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Jose Tansengco replied to the discussion Sending learner back to course menu in Rise
"Hi Andre, Rise 360 doesn't have a feature that returns learners to the home page, but this is a request that we are actively monitoring. ..."
  • 7 hours ago07/26/24 at 5:12 pm (UTC)
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Jose Tansengco replied to the discussion Image size in lesson header
"Hi Anne, Thanks for reaching out! Rise 360 is fully responsive so there isn't a fixed size we can recommend for images. Your course..."
  • 7 hours ago07/26/24 at 4:56 pm (UTC)
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Jose Tansengco replied to the discussion How do I make an image smaller?
"Hello Maximiliano, Thanks for reaching out! There isn't a way to change the width of the statement block, but you can change the width th..."
  • 7 hours ago07/26/24 at 4:39 pm (UTC)
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Jose Tansengco replied to the discussion Display and link problems with MAC
"Hello Alessandra, Sorry to hear that you ran into this issue. I'm using a Mac as well and I haven't encountered any issues so far w..."
  • 8 hours ago07/26/24 at 4:11 pm (UTC)
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"Hello Roland, Sorry to hear that you ran into this issue. I opened a support case on your behalf so we can have one of our support engine..."
  • 8 hours ago07/26/24 at 3:46 pm (UTC)
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Jose Tansengco replied to the discussion Cover page text unable to change color
"Hello, We don't have anything new to share about this feature request, but we'll leave a message here as soon as it makes it to our prod..."
  • 8 hours ago07/26/24 at 3:39 pm (UTC)
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Jose Tansengco replied to the discussion Changing text color on system buttons
"Hi Kimberly, Rise 360 can now switch the colors of system text such as the text found in buttons, between light and dark colors. This fea..."
  • 8 hours ago07/26/24 at 3:34 pm (UTC)
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Jose Tansengco replied to the discussion RISE 360 Bookmark
"Hello Veronda, Thanks for reaching out! Yes, Rise 360 supports publishing in AICC format. This is one of the available options when..."
  • 9 hours ago07/26/24 at 3:19 pm (UTC)
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"Hello Shelley, Happy to help! You can't add a distribution group email as a collaborator in Rise 360. You can only add people who have an..."
  • 9 hours ago07/26/24 at 2:43 pm (UTC)
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Jose Tansengco replied to the discussion ungraded essay question in Rise 360
"Hi Jessica, Embedded Storyline 360 blocks in a Rise 360 course can't save their progress because they lack the necessary files to c..."
  • 9 hours ago07/26/24 at 2:34 pm (UTC)
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"Hello Heloisa, Happy to help! You can embed Storyline 360 blocks directly in a Rise 360 course by following the steps here: Rise 360: Us..."
  • 10 hours ago07/26/24 at 2:23 pm (UTC)
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Jose Tansengco replied to the discussion Cumulative quiz scores to unlock a lesson?
"Hi David, This build is quite complex and requires introducing conditions and variables in the course to achieve. While it may not ..."
  • 10 hours ago07/26/24 at 2:00 pm (UTC)
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Jose Tansengco replied to the discussion nothing showing up for design states
"Hello Frank, Thanks for reaching out. I'm glad to hear you were able to fix your drag-and-drop design. Storyline 360 doesn't ..."
  • 2 days ago07/24/24 at 7:44 pm (UTC)
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"Hello Fluidpage Microlearning, Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experienc..."
  • 2 days ago07/24/24 at 7:08 pm (UTC)
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"Hi Gema, Sorry to hear that you ran into this issue. Please ensure you're working locally when attempting to save your Storyline 36..."
  • 2 days ago07/24/24 at 5:15 pm (UTC)
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Jose Tansengco replied to the discussion Returning to Rise from an external link
"Hello Marketing PGA, Happy to help! It sounds like the behavior you're experiencing is LMS-related. Please test your course in SCOR..."
  • 4 days ago07/22/24 at 3:34 pm (UTC)
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Jose Tansengco replied to the discussion text on image
"Hi Craig, We don't have any new updates to share regarding this feature request so I went ahead and added your voice to the report...."
  • 4 days ago07/22/24 at 1:47 pm (UTC)
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Jose Tansengco replied to the discussion Rise 360: Owned by Anyone v. Owned by Me
"Hi Rose, Thanks for reaching out! Courses that appear when using the "Owned by Me" view are courses that you authored using your ac..."
  • 4 days ago07/22/24 at 1:43 pm (UTC)
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Jose Tansengco replied to the discussion Retake Rise course if user fails assessment
"Hi Carly, Thanks for reaching out! There isn't a way to reset quiz attempts in Rise 360. We are tracking requests for this feature ..."
  • 8 days ago07/18/24 at 8:17 pm (UTC)
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Jose Tansengco replied to the discussion Automatic play sound in Rise 360
"Hi Eric, This feature request has yet to be added to our product roadmap, but we'll let everyone subscribed to this thread know as soon a..."
  • 8 days ago07/18/24 at 3:58 pm (UTC)
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Jose Tansengco replied to the discussion How often does Rise ping the LMS?
"Hi Pat, I don't believe xAPI courses have the FORCED_COMMIT_TIME parameter available anywhere because it communicates using activit..."
  • 8 days ago07/18/24 at 3:51 pm (UTC)
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"Hi Fernando, Happy to help! When Rise 360 labels are exported, they are exported as a set, meaning the contents of the exported file are ..."
  • 8 days ago07/18/24 at 2:46 pm (UTC)
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Jose Tansengco replied to the discussion Accessibility of Custom Menus
"Hi Jennifer, Thanks for reaching out! We have this guide here which contains tips on how to create accessible content in Storyline ..."
  • 8 days ago07/18/24 at 1:48 pm (UTC)
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"Hi Kris, Thanks for reaching out! For the first item, it sounds like you want to modify the focus order of your slide. I checked th..."
  • 8 days ago07/18/24 at 1:18 pm (UTC)