Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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Jose Tansengco replied to the discussion Content library 360 - copyright
"Hi Chloe, Thanks for reaching out! Yes, media from Content Library 360 can only be used to create courses using Articulate 360 applicatio..."
  • 1 day ago05/17/24 at 7:51 pm (UTC)
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Jose Tansengco replied to the discussion Using the Next button on a tablet
"Hello Cynthia, I asked for help from my colleague who had an iPad and she confirmed that the navigation buttons in your course work..."
  • 1 day ago05/17/24 at 7:43 pm (UTC)
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Jose Tansengco replied to the discussion Timeline freeze
"Hi Cathya, Sorry to hear that you ran into this issue. Starting your slide's timeline from the middle shouldn't cause the slider to freez..."
  • 1 day ago05/17/24 at 6:57 pm (UTC)
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Jose Tansengco replied to the discussion Attempts not recording to LMS
"Hi Alex, Happy to help! Would you mind creating a quick Peek 360 recording of the issue you're experiencing? Variables are a projec..."
  • 1 day ago05/17/24 at 6:10 pm (UTC)
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"Hi Aidan, Thanks for reaching out! Each slide draw will be treated as a new draw from a Question Bank, so it'll be randomized again and c..."
  • 1 day ago05/17/24 at 4:50 pm (UTC)
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Jose Tansengco replied to the discussion Keyboard Shortcuts Buggy?
"Hi Alex, Sorry to hear that you ran into this issue. The keyboard shortcuts to the features you mentioned worked for me when I tested the..."
  • 1 day ago05/17/24 at 3:13 pm (UTC)
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Jose Tansengco replied to the discussion PDF Printing
"Hi Bob, Thanks for reaching out! Rise 360 courses are currently exported to PDF as-is, but we do have an open feature request for t..."
  • 3 days ago05/16/24 at 8:04 pm (UTC)
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Jose Tansengco replied to the discussion Publish New Version Review 360
"Hi Carson, Happy to help! Your manager will need to move the original course that they published to Review 360 to a Team Folder and share..."
  • 3 days ago05/16/24 at 7:45 pm (UTC)
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Jose Tansengco replied to the discussion Rise 360 courses with limited attempts
"Hi Michelle, Thanks for reaching out! The only built-in restriction available for Rise 360 courses is the limiting of quiz retries ..."
  • 3 days ago05/16/24 at 7:37 pm (UTC)
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Jose Tansengco replied to the discussion Move course content to Microlearning module
"Hi Ryan, That sounds like a great feature to have! Please ensure to submit your feature request here so our product team can review it. ..."
  • 3 days ago05/16/24 at 7:22 pm (UTC)
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"Hi Annie, Thanks for reaching out! You can check out this article for a workaround to get Articulate published content to work on Share..."
  • 3 days ago05/16/24 at 7:20 pm (UTC)
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Jose Tansengco replied to the discussion PDFs published in RISE
"Hi Gigi, Happy to look into this for you! I'd like to ask a few questions to help clarify the behavior: Does the issue consistentl..."
  • 3 days ago05/16/24 at 7:08 pm (UTC)
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"Hello Alison, Thanks for sharing a link to your course! I tested it and can confirm that I also reached a section in your Microlearning c..."
  • 3 days ago05/16/24 at 5:49 pm (UTC)
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"Hello Ange CM, Thanks for reaching out! Editing the results page in a Rise 360 quiz is not supported but I can confirm that this is a req..."
  • 3 days ago05/16/24 at 5:03 pm (UTC)
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Jose Tansengco replied to the discussion Embed ULR links
"Hi Gail, It appears you shared the edit link to your Rise 360 course and not the share link. Unfortunately, this link doesn't allow me to..."
  • 3 days ago05/16/24 at 4:49 pm (UTC)
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"Hi Lindsey, Thanks for the additional information. We are currently monitoring a bug in Microlearning courses where using the stepped nav..."
  • 3 days ago05/16/24 at 4:45 pm (UTC)
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Jose Tansengco replied to the discussion Hyperlink to other parts of a course?
"Hi Nellie, These feature requests haven't made it to our product roadmap yet, but we'll let everyone subscribed to this thread know..."
  • 3 days ago05/16/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Issue with viewing full course content
"Hi Sam, It appears the behavior you're experiencing is LMS-specific since your course works properly without any adjustments when tested ..."
  • 3 days ago05/16/24 at 3:41 pm (UTC)
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"Hi Alberto, Thanks for the additional information. If the issue only happens when the embed block is placed at the end of a lesson, the b..."
  • 3 days ago05/16/24 at 3:37 pm (UTC)
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Jose Tansengco replied to the discussion Thumbnail selection in Rise videos
"Hi Lara, We're still working on adding this feature to Rise 360 and notify everyone here as soon as it makes it to our product roadmap. I..."
  • 3 days ago05/16/24 at 2:47 pm (UTC)
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Jose Tansengco replied to the discussion Copiar y pegar LISTAS
"Hello Articulate1 Birtlh, Thanks for reaching out! We have an open feature request to improve how text is moved from Microsof..."
  • 3 days ago05/16/24 at 2:41 pm (UTC)
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"Hi Editha, Happy to help! If you click on a radio button and go to the Format tab, you'll see the option to change the color o..."
  • 4 days ago05/15/24 at 5:16 pm (UTC)
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Jose Tansengco replied to the discussion Aller et retour d'un objet sur une slide.
"Hi Florent, Happy to help! Here are a few observations I made about your design: You can't include the blue pin as part of the gro..."
  • 4 days ago05/15/24 at 5:06 pm (UTC)
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"Hi Steve, In the context of the post, media-rich projects meant having plenty of high-resolution images and high-definition videos in a s..."
  • 4 days ago05/15/24 at 4:12 pm (UTC)
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Jose Tansengco replied to the discussion Emphasis and neural voices
"Hi C.J., Yes, that is correct. The audio file needs to be generated by Storyline 360's text-to-speech service before you can preview it s..."
  • 4 days ago05/15/24 at 3:56 pm (UTC)