Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
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"Hi Editha, Happy to help! If you click on a radio button and go to the Format tab, you'll see the option to change the color o..."
  • 3 hours ago05/15/24 at 5:16 pm (UTC)
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Jose Tansengco replied to the discussion Aller et retour d'un objet sur une slide.
"Hi Florent, Happy to help! Here are a few observations I made about your design: You can't include the blue pin as part of the gro..."
  • 3 hours ago05/15/24 at 5:06 pm (UTC)
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"Hi Steve, In the context of the post, media-rich projects meant having plenty of high-resolution images and high-definition videos in a s..."
  • 4 hours ago05/15/24 at 4:12 pm (UTC)
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Jose Tansengco replied to the discussion Emphasis and neural voices
"Hi C.J., Yes, that is correct. The audio file needs to be generated by Storyline 360's text-to-speech service before you can preview it s..."
  • 4 hours ago05/15/24 at 3:56 pm (UTC)
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Jose Tansengco replied to the discussion Review
"Hi Nancy, It looks like the wrong account might be getting retained somewhere. Let's address the Review 360 and Storyline 360 sides..."
  • 4 hours ago05/15/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Resending Link in Review 360
"Hi Sandy, If your organization is automatically deleting the emails from Review 360 because they contain unverified links, please ask you..."
  • 7 hours ago05/15/24 at 1:03 pm (UTC)
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"Hi Andrea, Thanks for reaching out! Issues like this one are challenging to troubleshoot without a project file so I opened a support cas..."
  • 24 hours ago05/14/24 at 8:16 pm (UTC)
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"Hi Shawna, Happy to look into this for you! Slide Master layouts should be included when you import slides from a Storyline 360 template...."
  • 1 day ago05/14/24 at 7:36 pm (UTC)
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"Hi Sarah, Happy to help! Here's a recording of myself going through your Rise 360 course. When I tested your course and Storyline 360 pro..."
  • 1 day ago05/14/24 at 7:29 pm (UTC)
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"Hi Max, Happy to help! I tried to replicate this behavior in a new Storyline 360 project file and the change state of the text box worked..."
  • 1 day ago05/14/24 at 7:12 pm (UTC)
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"Hi Debbie, It would be easier for the community to help correct your course's behavior if we could take a look at your project. We'll be ..."
  • 1 day ago05/14/24 at 3:43 pm (UTC)
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Jose Tansengco replied to the discussion Storyline not recording microphone
"Hi Jason, Sorry to hear that you ran into this issue. I'd like to ask a few questions to clarify your experience: Are you us..."
  • 1 day ago05/14/24 at 3:36 pm (UTC)
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Jose Tansengco replied to the discussion Exporting 360 Photo to Website
"Hi Kyle, Happy to help! You can create Storyline 360 courses with 360° Images of vehicle interiors to give your learners the experience o..."
  • 1 day ago05/14/24 at 3:14 pm (UTC)
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Jose Tansengco replied to the discussion SINAV VE KURS HAKKINDA
"Hello murat karayılan, Happy to help! You mentioned creating your courses in Storyline 360, but you also mentioned "studio" in your post,..."
  • 1 day ago05/14/24 at 2:55 pm (UTC)
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"Hi Anu, Sorry to hear that you ran into this issue. I tested the behavior using a Rise 360 course with an embed block but didn't ob..."
  • 2 days ago05/13/24 at 7:44 pm (UTC)
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Jose Tansengco replied to the discussion Import content into Rise 360
"Hi Melanie, Happy to help! Can you clarify what you mean by your company LMS only accepting Articulate uploads? Content created fro..."
  • 2 days ago05/13/24 at 6:50 pm (UTC)
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Jose Tansengco replied to the discussion Embed ULR links
"Hi Gail, Happy to look into this for you! Have you tested your course in a different browser to check if you get a different behavior wi..."
  • 2 days ago05/13/24 at 6:44 pm (UTC)
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Jose Tansengco replied to the discussion Free Text in RIse 360
"Hello Alexandra, Happy to help! If you already have a free text quiz available, you can use Rise 360's embed block to include it in your..."
  • 2 days ago05/13/24 at 4:27 pm (UTC)
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Jose Tansengco replied to the discussion Linkedin Videos Embedding
"Hi Matthew, It looks like learning videos can only be shared with first-degree connections. LinkedIn Embed share is restricted to p..."
  • 2 days ago05/13/24 at 4:00 pm (UTC)
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Jose Tansengco replied to the discussion Missing Block Templates
"Hi Sheri, Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience: ..."
  • 2 days ago05/13/24 at 3:52 pm (UTC)
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Jose Tansengco replied to the discussion Video player size in Rise
"Hi Lyndie, Happy to help! If you used an embed code to add a video to your course instead of uploading one from a file, you may have used..."
  • 2 days ago05/13/24 at 1:09 pm (UTC)
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Jose Tansengco replied to the discussion PID Number for Storyline 360 Project
"Hi Allison, Happy to help! If you're referring to the project ID for each course similar to what is shown in the screenshot, you can find..."
  • 5 days ago05/10/24 at 8:07 pm (UTC)
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"Hi Belén, Happy to help! It appears you might be running into an LMS-specific issue. To verify if this is the case, I recommend doing the..."
  • 5 days ago05/10/24 at 7:58 pm (UTC)
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Jose Tansengco replied to the discussion Resending Link in Review 360
"Hi Sandy, Here's where you can find the individual Review 360 link your reviewers get when they are invited to leave a review: Review 36..."
  • 5 days ago05/10/24 at 7:50 pm (UTC)
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"Hello Ratnesh Dubey, Happy to help! Can I ask if the LMS you used for testing is SCORM Cloud? If not, I recommend testing in SCORM Cloud ..."
  • 5 days ago05/10/24 at 7:38 pm (UTC)