Tj Lane
Tj Lane
Instructional Technologist at U.S. Geological Survey
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  • The beautiful Lakewood, Colorado
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"Thanks Leslie! I guess I better edit that out. I always do that!! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~"
  • 1 year ago03/12/19 at 9:49 pm (UTC)
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"Thanks so much for the reply! Enjoy your afternoon! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~"
  • 1 year ago03/12/19 at 8:28 pm (UTC)
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Tj Lane started a new discussion Licensing/serial numbers for 360 products
"Where can I find my serial numbers for my Studio 360 and Storyline 360 software?"
  • 1 year ago03/12/19 at 6:40 pm (UTC)
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"Hi folks.  I'm running into this same problem.  I did an update on Rise yesterday, now studio can't find the Presenter add-in.  The add-i..."
  • over 2 years ago01/03/18 at 5:43 pm (UTC)
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Tj Lane replied to the discussion Problems updating Studio 360
"I'm still having problems as well. Even after trying all of Robert's suggestions, even the "rare" incident fixes. The Microsoft tool d..."
  • over 2 years ago09/05/17 at 3:05 pm (UTC)
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Tj Lane replied to the discussion Problems updating Studio 360
"Hi Alyssa. I just filed a case and my number is 01129595 Any help is greatly appreciated. Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~..."
  • over 2 years ago09/04/17 at 9:56 pm (UTC)
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Tj Lane replied to the discussion Problems updating Studio 360
"Thank you Alyssa! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Theresa ("Tj") Lane (tjlane@usgs.gov) Manager, USGS Distance..."
  • almost 3 years ago08/30/17 at 4:27 pm (UTC)
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Tj Lane replied to the discussion Problems updating Studio 360
"Thank you so much, Cathy. I will try this!! Enjoy your day! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Theresa ("Tj") La..."
  • almost 3 years ago08/30/17 at 2:15 pm (UTC)
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Tj Lane replied to the discussion Problems updating Studio 360
"Please help!  I'm getting the same error.  Please see error msg attached.  Thanks!    "
  • almost 3 years ago08/29/17 at 5:58 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Jared, this is only happening with Presenter 360 for us as well. Storyline seems fine."
  • 3 years ago03/16/17 at 6:43 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Jared, I tried doing the loose kerning and still got the same result. Strange, eh?!"
  • 3 years ago03/15/17 at 8:38 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Dennis, did you notice the font problems after the Jan 26th update of 360? That's when I noticed it."
  • over 3 years ago02/21/17 at 3:59 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Dennis. I uploaded my file to have them look at it and they cannot recreate problem. Are you having the same problem?"
  • over 3 years ago02/21/17 at 1:46 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Thanks Leslie!"
  • over 3 years ago02/10/17 at 8:55 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Leslie. I got an email yesterday regarding instructions on how to upload my file for the case. Other than that, I don't have any mo..."
  • over 3 years ago02/10/17 at 8:28 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Ashley!  I did the repair and am still having the same problem.  But, get this...  I had my ID open the course on her laptop and it's ..."
  • over 3 years ago02/10/17 at 8:07 pm (UTC)
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"Thanks Ashley!"
  • over 3 years ago02/09/17 at 9:35 pm (UTC)
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"Thanks Ashley. I did open a case file this morning. Tj"
  • over 3 years ago02/09/17 at 7:35 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Ashley, it is doing this in a new file as well. The font problem doesn't appear in my interactions; those are all fine. This is strang..."
  • over 3 years ago02/09/17 at 4:50 pm (UTC)
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"This same thing is happening with me and Presenter 360 right after I did the January update.  Please share the fix.  Thanks so much!"
  • over 3 years ago02/09/17 at 4:19 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Scratch that!  I published from my hard drive and imported the zip file to my LMS and the font problems are still there.  Ed, I hope  you..."
  • over 3 years ago02/08/17 at 9:14 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi folks!  I found my answer.  I work off a 1 TB external hard drive.  As soon as I moved my files to my C: drive, the fonts look correct..."
  • over 3 years ago02/08/17 at 8:49 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Dave, Also, my kerning is set as "normal" on the text in the text boxes."
  • over 3 years ago02/02/17 at 6:18 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Ashley and Dave, thanks for the responses. Ashley, this seems to be only affecting the text in text boxes.  It's using a font that looks..."
  • over 3 years ago02/02/17 at 6:14 pm (UTC)
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Was this ever answered?  This same thing is happening with me when I downloaded the articulate 360 update files from Jan. 26th.   Please..."
  • over 3 years ago02/01/17 at 12:13 am (UTC)