Tj Lane
Tj Lane
Instructional Technologist at U.S. Geological Survey
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  • The beautiful Lakewood, Colorado
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"Thanks Leslie! I guess I better edit that out. I always do that!! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~"
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"Thanks so much for the reply! Enjoy your afternoon! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~"
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Tj Lane started a new discussion Licensing/serial numbers for 360 products
"Where can I find my serial numbers for my Studio 360 and Storyline 360 software?"
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"Hi folks.  I'm running into this same problem.  I did an update on Rise yesterday, now studio can't find the Presenter add-in.  The add-i..."
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Tj Lane replied to the discussion Problems updating Studio 360
"I'm still having problems as well. Even after trying all of Robert's suggestions, even the "rare" incident fixes. The Microsoft tool d..."
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Tj Lane replied to the discussion Problems updating Studio 360
"Hi Alyssa. I just filed a case and my number is 01129595 Any help is greatly appreciated. Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~..."
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Tj Lane replied to the discussion Problems updating Studio 360
"Thank you Alyssa! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Theresa ("Tj") Lane (tjlane@usgs.gov) Manager, USGS Distance..."
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Tj Lane replied to the discussion Problems updating Studio 360
"Thank you so much, Cathy. I will try this!! Enjoy your day! Tj ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Theresa ("Tj") La..."
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Tj Lane replied to the discussion Problems updating Studio 360
"Please help!  I'm getting the same error.  Please see error msg attached.  Thanks!    "
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Jared, this is only happening with Presenter 360 for us as well. Storyline seems fine."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Jared, I tried doing the loose kerning and still got the same result. Strange, eh?!"
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Dennis, did you notice the font problems after the Jan 26th update of 360? That's when I noticed it."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Dennis. I uploaded my file to have them look at it and they cannot recreate problem. Are you having the same problem?"
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Thanks Leslie!"
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Leslie. I got an email yesterday regarding instructions on how to upload my file for the case. Other than that, I don't have any mo..."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi Ashley!  I did the repair and am still having the same problem.  But, get this...  I had my ID open the course on her laptop and it's ..."
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"Thanks Ashley!"
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"Thanks Ashley. I did open a case file this morning. Tj"
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Ashley, it is doing this in a new file as well. The font problem doesn't appear in my interactions; those are all fine. This is strang..."
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"This same thing is happening with me and Presenter 360 right after I did the January update.  Please share the fix.  Thanks so much!"
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Scratch that!  I published from my hard drive and imported the zip file to my LMS and the font problems are still there.  Ed, I hope  you..."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Hi folks!  I found my answer.  I work off a 1 TB external hard drive.  As soon as I moved my files to my C: drive, the fonts look correct..."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Dave, Also, my kerning is set as "normal" on the text in the text boxes."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Ashley and Dave, thanks for the responses. Ashley, this seems to be only affecting the text in text boxes.  It's using a font that looks..."
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Tj Lane replied to the discussion Articulate 360 Font Issues
"Was this ever answered?  This same thing is happening with me when I downloaded the articulate 360 update files from Jan. 26th.   Please..."