I was just informed by our LMS provider (Sumtotal) that they would not run the updator for us on our hosted content data files. There suggestion is to reload every course. This is a large number of courses for us and it will take numerous hours. Any ideas how to convice them to run the updator or other ideas.
We just upgraded to Storyline and have experienced some issues with IE 8 Windows 10 users. The course will launch, but after one or two slides it will completely freeze and not move forward. Only those with IE 8 Windows 10 seem to be experiencing this issue. I tried switching to compatability view and that did nothing.
Any suggestions on what we need to do? We use Intellum for our LMS, but like I said, on other computers the same course is working perfectly.
We just upgraded to Storyline and have experienced some issues with IE 8 Windows 10 users. The course will launch, but after one or two slides it will completely freeze and not move forward. Only those with IE 8 Windows 10 seem to be experiencing this issue. I tried switching to compatability view and that did nothing.
Any suggestions on what we need to do? We use Intellum for our LMS, but like I said, on other computers the same course is working perfectly.
To be more specific, it appears that some of the new animations in Storyline will only work with Flash 11.8. Our IT department has been investigating this and has been able to replicate the issues staff are reporting. In all cases, the computer is using a lower version of Flash. On the Articulate website it says that Storyline works with Flash v6+ so why is this causing problems?
Have run IE10 updater and no luck. But then tried the code fix mentioned by Scott(shown below) and that worked for one of the templates that had the player.html(Tracks perfectly on IE10 and IE9). But then the other course template does not have the same structure and so still does not get tracked by the LMS. Have already submitted the issue but wanted to know if there is a code fix like the one for player.html.
For the simplest fix, I ended up doing this:
1. Open your player.html in your published course package
2. add this line ( about line 37 on my code) :
var IE10 = ((document.all) && (navigator.appVersion.indexOf(
I have seen the issue before with Ariculate content not showing complete in IE10 when not in Compatibility Mode. I am now running into another issue with Articulate content in IE10. When my course launches from my Success Factors LMS, an error message displays: ERROR: TypeError: Object doesn't support this property or method. Description: Object doesn't support this property or method.
I have run these files through the Articulate IE Updater and found no files needing to be updated.
If I open this course using the Compatibility Mode, it works perfectly.
Please have a look at the image I attached here. After publishing in Presenter 09 to SCORM, when I open it in different location, page is not moving from this status. I mean it stops at progress bar. Lessons are not loading properly. I checked in all the browser and also checked in WAMP server. Please help me.
This thread is a bit dated, but looking at your image shared here it appears that you are viewing the content locally.
If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review this article for details.
83 Replies
I was just informed by our LMS provider (Sumtotal) that they would not run the updator for us on our hosted content data files. There suggestion is to reload every course. This is a large number of courses for us and it will take numerous hours. Any ideas how to convice them to run the updator or other ideas.
Thanks,
Kevin
We just upgraded to Storyline and have experienced some issues with IE 8 Windows 10 users. The course will launch, but after one or two slides it will completely freeze and not move forward. Only those with IE 8 Windows 10 seem to be experiencing this issue. I tried switching to compatability view and that did nothing.
Any suggestions on what we need to do? We use Intellum for our LMS, but like I said, on other computers the same course is working perfectly.
To be more specific, it appears that some of the new animations in Storyline will only work with Flash 11.8. Our IT department has been investigating this and has been able to replicate the issues staff are reporting. In all cases, the computer is using a lower version of Flash. On the Articulate website it says that Storyline works with Flash v6+ so why is this causing problems?
Amanda, Can you submit a case so that our support team can have a look at this? Please be sure to include your .story file.
Have run IE10 updater and no luck. But then tried the code fix mentioned by Scott(shown below) and that worked for one of the templates that had the player.html(Tracks perfectly on IE10 and IE9). But then the other course template does not have the same structure and so still does not get tracked by the LMS. Have already submitted the issue but wanted to know if there is a code fix like the one for player.html.
For the simplest fix, I ended up doing this:
1. Open your player.html in your published course package
2. add this line ( about line 37 on my code) :
var IE10 = ((document.all) && (navigator.appVersion.indexOf(
{
strFlashVars += "false";
}
I have seen the issue before with Ariculate content not showing complete in IE10 when not in Compatibility Mode. I am now running into another issue with Articulate content in IE10. When my course launches from my Success Factors LMS, an error message displays: ERROR: TypeError: Object doesn't support this property or method. Description: Object doesn't support this property or method.
I have run these files through the Articulate IE Updater and found no files needing to be updated.
If I open this course using the Compatibility Mode, it works perfectly.
Has anyone seen this issue and how to fix it?
Hi..
Please have a look at the image I attached here. After publishing in Presenter 09 to SCORM, when I open it in different location, page is not moving from this status. I mean it stops at progress bar. Lessons are not loading properly. I checked in all the browser and also checked in WAMP server. Please help me.
Hi Prashanth!
This thread is a bit dated, but looking at your image shared here it appears that you are viewing the content locally.
This discussion is closed. You can start a new discussion or contact Articulate Support.