When playing a published Storyline 360 project (v3.3.9986.0) in a Chrome web browser, I experience a single brief white-screen flash when I move/navigate between the slides/screens.
Hi there, Elle. I tested my latest Storyline 360 output on Firefox 56.0.2 (64-bit) for both Mac and Windows, but I didn't notice a white flash.
Can you take a quick Peek screencast of what you're seeing? And please confirm the version of Storyline and Firefox you're using. I'll get you the best help I can with that info!
Thanks, Elle. I can definitely see the screen flashing in the screencast you sent. Do you mind sending us a copy of your file so we can take a closer look?
I am just testing my Storyline 360 module which will go live on the 14 December and we are experiencing the same flicker in Internet Explorer 11. Is there any update to fix this issue of the flicker?
Unfortunately the only way that I've reliably been able to get rid of the flashing between some screens is to run it using Flash and not HTML5 in the browser.
It's not ideal, though it's the only way I can guarantee that no flashes will occur.
Thanks for the info, so how would you run it from the SCORM package as we run it through SuccessFactors LMS and I think you just select the SCORM package and it decides to do the rest?
Thanks, in the good old days (like last year) we had a Moodle LMS and then I would just link to the flash file. But then flash is being phased out so it will be interesting to see when Articulate will provide a fix for this bug.
Hi, Ann-Marie. Would you be able to share one of your files for us to test?
I created a simple mock-up and uploaded it to SCORM Cloud to test the HTML5 output in Internet Explorer. I couldn't reproduce the flickering. I included slide transition and animations, but I didn't see flickering when hovering over slide or player buttons.
I investigated the publishing options and the Publish As setting I was using was the 'HTML 5 / Flash'. This setting was flickering in IE11. I then published the file as 'Flash / HTML 5' and the flickering went away.
I see this as a temporary solution as we move away from Flash into HTML 5. This is something that needs to be fixed in the future for those of us who still use IE11 (we can only access our Success Factors learning from IE11).
I am also seeing this occasional flashing issue when using Google Chrome and when previewing a project within Storyline 360 (latest build). When published, if viewing in Flash within Chrome the flashing goes away. Viewing in HTML5 seems to be the problem.
I am also experiencing this issue when publishing in HTML5. It seems like there is a problem with the page loading in HTML5 as I think the flicker is actually the slide background appearing slightly before the rest of the image loads. It doesn't happen when published in flash and runs very smoothly, Unfortunately, I can't ask everyone in the company to enable flash on their browsers to view it as there are related IT issues that would be a pain to get around.
This problem only started for me after the latest update which fixed an issue I had with the zoom functionality. It occurs on Firefox and Chrome. The behaviour is slightly different on Edge as the screen gets blurry for a second instead of flashing. While I might be being overcautious here, it has been mentioned to me by a colleague that releasing the courses with flashing screens may actually be a slight risk to people who might suffer from epilepsy.
Other than that. it really is causing us delays with our development, which was already delayed while we waited for the previous zoom fix. Storyline is a a great product and there is a great community here. Unfortunately, issues with HTML5 are making it increasingly more difficult to keep choosing it as our go-to development tool.
I have already opened a ticket (#01174847) and Angelo is looking into it for me. I would urge all of you on this thread to raise a bug too as this is the only way that we will get this issue fixed quickly. I really hope that this issue gets addressed sooner rather than later as it would make a really nice early Christmas present!
Thanks Derek for submitting your case. This issue is a bit different than the original issue discussed here, but as Crystal mentioned earlier it's in the hands of our team and the more examples of this the better! So I appreciate you sharing and we'll follow along in your case with Angelo!
Sorry to hear you've been affected by this as well.
You're in the right place to get updates as we do have this thread attached to the report so that we can update you here when we can.
If you have a .story file to share demonstrating the issue, that would be very helpful as not many files have been shared and it certainly makes testing helpful as our team works to understand and correct issues.
Thanks for the quick responses to inquiries. We have been evaluating e-Learning software here at Sephora and along with how great Storyline is to work with the support here is also really great.
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I'm experiencing this same issue in PC Firefox but Chrome and IE work fine.
Hi there, Elle. I tested my latest Storyline 360 output on Firefox 56.0.2 (64-bit) for both Mac and Windows, but I didn't notice a white flash.
Can you take a quick Peek screencast of what you're seeing? And please confirm the version of Storyline and Firefox you're using. I'll get you the best help I can with that info!
Hey Crystal, I've uploaded my screencast here: https://360.articulate.com/review/content/62d78c4b-da14-4abc-83ee-7decc4cda817/review
It happens when I hover over buttons or when interactions/transitions are occuring.
I'm using the most updated version of Storyline 360 and firefox 56.0.2 (64 bit) for windows.
Thanks!
Hi Elle!
That certainly isn't pretty. Sorry you are experiencing that.
Would you be able to share your .story file so that I can take a closer look and publish on my end?
Thanks, Elle. I can definitely see the screen flashing in the screencast you sent. Do you mind sending us a copy of your file so we can take a closer look?
You can send it our way by clicking this link. Thanks!
Hi everyone
I am just testing my Storyline 360 module which will go live on the 14 December and we are experiencing the same flicker in Internet Explorer 11. Is there any update to fix this issue of the flicker?
Thanks Ann-Marie
Hi Ann-Marie,
Unfortunately the only way that I've reliably been able to get rid of the flashing between some screens is to run it using Flash and not HTML5 in the browser.
It's not ideal, though it's the only way I can guarantee that no flashes will occur.
Hope this helps,
Simon
Hi Simon
Thanks for the info, so how would you run it from the SCORM package as we run it through SuccessFactors LMS and I think you just select the SCORM package and it decides to do the rest?
Hi Ann-Marie,
Sorry I have no idea, I don't use the LMS and just export as HTML files.
All the best,
Simon
Thanks, in the good old days (like last year) we had a Moodle LMS and then I would just link to the flash file. But then flash is being phased out so it will be interesting to see when Articulate will provide a fix for this bug.
The only way I've eliminated the flicker is to publish as flash only.
Hi, Ann-Marie. Would you be able to share one of your files for us to test?
I created a simple mock-up and uploaded it to SCORM Cloud to test the HTML5 output in Internet Explorer. I couldn't reproduce the flickering. I included slide transition and animations, but I didn't see flickering when hovering over slide or player buttons.
I appreciate the help!
Hi Crystal
I investigated the publishing options and the Publish As setting I was using was the 'HTML 5 / Flash'. This setting was flickering in IE11. I then published the file as 'Flash / HTML 5' and the flickering went away.
I see this as a temporary solution as we move away from Flash into HTML 5. This is something that needs to be fixed in the future for those of us who still use IE11 (we can only access our Success Factors learning from IE11).
Thanks
Hi Crystal,
I am also seeing this occasional flashing issue when using Google Chrome and when previewing a project within Storyline 360 (latest build). When published, if viewing in Flash within Chrome the flashing goes away. Viewing in HTML5 seems to be the problem.
It doesn't happen on all pages, just some.
Thanks,
Simon
Hi all,
I am also experiencing this issue when publishing in HTML5. It seems like there is a problem with the page loading in HTML5 as I think the flicker is actually the slide background appearing slightly before the rest of the image loads. It doesn't happen when published in flash and runs very smoothly, Unfortunately, I can't ask everyone in the company to enable flash on their browsers to view it as there are related IT issues that would be a pain to get around.
This problem only started for me after the latest update which fixed an issue I had with the zoom functionality. It occurs on Firefox and Chrome. The behaviour is slightly different on Edge as the screen gets blurry for a second instead of flashing. While I might be being overcautious here, it has been mentioned to me by a colleague that releasing the courses with flashing screens may actually be a slight risk to people who might suffer from epilepsy.
Other than that. it really is causing us delays with our development, which was already delayed while we waited for the previous zoom fix. Storyline is a a great product and there is a great community here. Unfortunately, issues with HTML5 are making it increasingly more difficult to keep choosing it as our go-to development tool.
I have already opened a ticket (#01174847) and Angelo is looking into it for me. I would urge all of you on this thread to raise a bug too as this is the only way that we will get this issue fixed quickly. I really hope that this issue gets addressed sooner rather than later as it would make a really nice early Christmas present!
Kind regards,
Derek
Thanks Derek for submitting your case. This issue is a bit different than the original issue discussed here, but as Crystal mentioned earlier it's in the hands of our team and the more examples of this the better! So I appreciate you sharing and we'll follow along in your case with Angelo!
I am getting blinks in between slides with Screen Recordings. It is a fraction of a second but very noticeable. Latest Storyline Chrome browser.
Hi Curtis,
Sorry to hear you've been affected by this as well.
You're in the right place to get updates as we do have this thread attached to the report so that we can update you here when we can.
If you have a .story file to share demonstrating the issue, that would be very helpful as not many files have been shared and it certainly makes testing helpful as our team works to understand and correct issues.
Thanks so much!
Here you go. We are making a ton of these and it is really the only complaint at this point. It is minor but I would love to be able to fix it.
You have to let go of Flash at this point. It is being phased out completely in a couple years. You will not be able to run it in any browser.
Thank you Curtis! I've shared this file in the report.
Thanks for the quick responses to inquiries. We have been evaluating e-Learning software here at Sephora and along with how great Storyline is to work with the support here is also really great.
That's great to hear Curtis - I'm going to share your sentiments with the team 😀