Feedback Master Does Not Work

Aug 02, 2018

Alyssa Gomez helped me with a problem with the master slide on this project, and the feeback master is an even bigger problem: I have spent many hours trying to format feedback masters, and although the masters look correct when I go into Feedback Master view (see attached Correct Feedback.png and the first slide in the attached .story file), new quiz slides are created with feedback layers that use the background from the regular master slides, and text boxes that make no sense at all (see attached Wrong Feedback.png). I then have to manually reformat every aspect of every feedback layer on dozens of quiz slides.

How can I get what appears in the feedback master slides to correctly appear in the layers of new quiz slides? Using Storyline 3.

59 Replies

over 2 years ago08/18/21 at 7:48 pm (UTC)

Hello Dave!

We're happy to help figure out what is getting in the way here! I'd recommend connecting with a Support Engineer who will take a look at your project and determine the best solution for what you're running into. I'll keep an eye on the case to see what the fix is.

2 years ago03/15/22 at 12:24 am (UTC)

Has there been any progress on this? I JUST updated SL3 to the most recent build (downloaded 3/11/2022) and I still have mystery buttons showing up on my feedback layers when I do not have those buttons on my feedback master slides...

2 years ago03/15/22 at 2:58 am (UTC)

Nope. Not a peep.

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2 years ago03/15/22 at 12:50 pm (UTC)

Hello Brendan!

Sorry for the trouble! I do not see any recent cases for this issue, so I've opened a support case with our Support Engineers on your behalf. You should've received an email that includes an upload link. Can you upload your .story file so our Support Engineers can get a better idea of what you're experiencing?

We'll continue the conversation via email!

2 years ago03/15/22 at 12:54 pm (UTC)

Hi Dave!

I'm not seeing that we received your project file if you sent one. If you'd like our help troubleshooting, don't hesitate to connect with us in a support case so that our Support Engineers to step in and assist!

Danielle Luciano

almost 2 years ago06/23/22 at 4:37 pm (UTC)

I'm unsure if my issue is related to this thread but it seems to be. My custom feedback masters are not pulling through when I insert a built-in question, clear the correct/incorrect layers and apply my master slide. The text is all nonsense for the built-in question (in this case true/false) and the feedback layer text is also a string of text. My formatting is in place, just not the text.

Kelly Auner
Staff

almost 2 years ago06/29/22 at 2:16 pm (UTC)

Hi Danielle,

Thanks for reaching out!

I'm sorry to hear that you are experiencing this issue when working with a feedback master. To investigate further, I'd like to take a look a your project to narrow down the issue. If you are comfortable sharing, you can upload your file here, or privately through a support case. We will delete it from our systems when troubleshooting is complete.

Kelly Auner
Staff

over 1 year ago12/12/22 at 5:23 pm (UTC)

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.

We've included a fix for this issue:

The default "Continue" button in the Feedback Master recreated automatically even if you deleted it in the layout

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!