Problem with the translation export in Storyline

Hi Mark! I see where you have a support case open (#00350872 for my records) and that you are working with Adrian.  Thanks for submitting a case.

I am having this problem AGAIN on a different module.  Has anyone found a solution?

I opened yet another Case Number but, as you can imagine I am pretty frustrated.  At this point the Translation function is of no use to me.
Case Number: 00365739
Reference ID: ref:_00D30Txo._50040VKqmH:ref

Hi Bridget,

I'm sorry to hear that you're running into the problem again, and I can see that your case has been assigned to Cleo who is doing some additional testing. I'll follow along as well. 

Hi Miroslav and welcome to E-Learning Heroes! I wish I could share an exact fix for you, but unfortunately all of these instances have been file and/or system specific.

If its just one project, you could try to import into a new story, otherwise you could start by going through this troubleshooting article to see if it helps.

Hi guys,

I found a solution that fixed my problem which may help someone else.

I think it has something to do with a Clipboard problem.

This was the only solution I found that worked after days of searching the Net.

I know it seems weird to think it might have something to do with a web browser but just try the below steps.

I had pulled out all my hair with this issue, and thankfully its now gone.

By the way, everything was working fine on my older system Win7 with Office 2010, then I upgraded to Win8 64bit with Office 2013, and things seem to work ok then after a few weeks I ran into the Export problem with blank error message like everyone else.

1, Open Internet Explorer.

2. Click on the Tools menu. (If it's not shown press Alt first to see the Menus)

3. Select Internet Options.

4. Select the advanced tab on the Internet Options new window.

5. At the bottom of the window click on the Reset button in the Reset internet explorer settings.

6. I then checked the Delete personal settings box. (Don't know if it would make any difference. But it does also delete all cookies and a lot more).

7. Press the reset button.

8. It will then result in a new window, Reset Internet Explorer Settings with a green tick next to 4 sections. Press on the Close button.

9. A final window will appear saying For changes to take effect, you will need to restart Internet Explorer.

10. Press OK. Then Close your Explorer Window.

11. Restart your PC.

Exporting should now work perfectly in Articulate.

Thanks Anthony for sharing that here, and offering such detailed step by step instructions! 

I'm having this exact same issue.

I'm on Storyline update 4, running from my C drive, do not have any special characters in my file name or course title, MS Word is closed, and I've tried Anthony's solution above - all to no avail.

Will submit a support case, but wanted to post here, as well.

Hi Nick,

Would you be able to share your case number with me so that I can follow along and update the thread? 

Thanks!

Actually, scratch that. It works as it should on my colleague's computer. Thanks for the reply, Ashley. Normally I'd still submit the support case, but in this instance, we need to send the export off to get quotes today, so no time to troubleshoot.

Thanks!

Thanks Nick for the update, and if you'd like to connect with our Support team at a later time, please feel free. 

Thanks Anthony, been battling with this for hours, followed your instructions, restarted the machine and it works.  I wasn't hopefully as I don't use I.E. but it worked.

Thanks for the update Marcus and I'm glad Anthony's suggestion was able to help you. 

i have the same issue.

happens irregularly, I think it may be after an export, (make changes) successful import, make changes and then export (fail).

possible something went wrong in the import phase (any xml codes or anything?) as a version prior to the import still worked.

this is only a theory, the issue may be caused through result slide functionality or anything like that.

I tried to recreate the issue but no success, at some point the storyline file creates the export issue.

thanks

Hi Byron,

Thanks for sharing what is happening on your end. As Leslie previously mentioned, we're unable to determine one cause as they generally are file or system specific. With that being said, we're always still happy to take a look at your file. If you'd like to share your .story file here we can take a look, or if you'd prefer to send to me privately I can send you some directions. You're also always welcome to connect with our support engineers. 

I created a translation report on my Windows 8.1 PC and received the same error as noted in this thread. I then tried it on a Windows 7 PC and it worked fine. Both machines are 64 bit, so the OS may have something to do with the error.

Hi Joseph,

Thanks for sharing that here as well - were you able to try the steps that Anthony originally mentioned?

I resolved the issue with Anthony's solution once, but now I seem to have a file that is causing the issue again

so far it only happens with this file

Hi Byron,

Thanks for the update and I'm curious if you've been able to determine any differences with the two files? Are they both saved locally?  Are these two files on the same computer? 

Hi Ashley

Actually the file is on R drive which is a server location, but stored locally through sync(always available, I've done this before though and it worked

RESOLVED through import into new file

Ok I tried a range of approaches, including saving the file locally. deleting slides down to 1 slide and a few other things. I tried the iE reset approach again, no success,(even though this did give me success before) then I tried importing into a new file and this seemed to work fine.

The file that stuffed up was originally located on a server drive and set to be available online, who knows this may have something to do with it although it's very hard to find a consistent cause so far. the issue remains if i delete down to 1 slide so it must be in the storyline file rather then in the slides or slide charasteristics

I am unsure of resetting IE allows the new file to work.

Hope this helps

Win 7, 64 bit, latest java and storyline, translation works great for a while and then suddenly no longer without any change to the approach. I believe I have had this with local files, definitely with files saved on the server

Hi Byron,

Thanks for the update and I'm glad you were able to resolve it. I'd recommend working directly on the local drive instead of the R drive, although you could back your files up there. You'll just want to create, edit and publish to a local drive first as described here.

The problem is that we are working with a team and version control is a big issue, especially when two people are working on a file. It would be great if this could get fixed as I'm sure to not to be the only one to work in a team and share documents. 

I guess for now I could keep working locally until I'm done working with the translation doc.

I only use the translation to import the text into my initial framework of template slides, not for actual translation, I'll write a post about this technique, it's a very fast way of working. Copy and paste text from word doc to word doc rather then straight into storyline.

Thanks

Byron

Hi Byron,

Version control will always be an issue if you're both sharing a file from a network or shared drive, even in a basic Word document, not just Storyline. If you need multiple people working on the text at one point you may want to look at using a service such as Google docs where the changes are made in real time so that you can see if someone is making changes at the same time as you. 

If you'd like to see future support for Storyline to work off a network drive, you're welcome to share your thoughts in the form of a feature request.