Problem with the translation export in Storyline

Mar 08, 2013

Hi !

I'm using Articulate Storyline and I created a course with a hundred slides. I wanted to translate my course into spanish so I used the export translation function of Storyline. At first everything works fine, it asks me to choose the name and where to save my file, I chose the second option file (Word Document with Reference Column). And then, after a few seconds a strange window appears (see attached file) and a second one which asks me where to save my document. And when I open my document, this indicates that there is 103 pages but in fact there are only 7 pages filled. I have the columns provided for the translation but from page 8, they are all empty.

Is that other people have encountered this problem? Do you think my course is too big to be translated?
What can I do
to solve this problem?

Many thanks in advance for your help !

144 Replies
Ashley Terwilliger-Pollard

Hi Siba,

Thanks for reaching out here - as you can see this thread is a bit longer and has at least two different issues in it, so I'd want to confirm which part you're struggling with? Could you share a bit more information in terms of what process you're referring to, and what troubleshooting steps already shared in this thread that you've gone through (the general ones in terms of working locally, importing into a new file, closing down other heavy memory applications, conducting the repair of Storyline are all good steps for general odd behavior in Storyline). 

Justine Swain


I am also having an export translation issue on a windows 10/office 2016 64bit machine. storyline has all been working perfectly until my recent upgrade to office 2016.

so now i have two issues

  1. i cannot export my translation file,  
  2. and cannot import a powerpoint storyboard file

i'm building content for a client that needs to be translated,  so i desperately need to get the export function working again.

i'm already on the latest version of storyline,  so is this a storyline - office 2016 compatibility issue?

  1. .
Leslie McKerchie

Hi Justine!

Storyline 2 is supported with Microsoft Office 2016. Here are the complete system requirements.

We have another detailed thread here with various user solutions. As you can see from these threads, they seem to be user/system specific so hard to pinpoint.

If you need our team to take a look, you are welcome to share here.

Victor Penchev

Hello @Ashley Terwilliger,

Currently it was not too important to export itand I juust import translation and work in Articulate, but if it is - I will share part of it with you. Thank you very much.


I noticed I have no problem exporting the content from both source and target, where previously I have problem with both. I don't remember doing something specific yesterday or the day before so everything in my system should be the same. Anyway, If I have the same problem again, I will share it with you immediately.

Svein Tønnessen

I changed the Language settings in Word so that they corresponded With the exported Language in the course. I also switched off the proofreading mechanism in Word. Then by pure Magic - it worked :)

Seems like the system can`t handle large amount of text if this setting are not correct. Probably different versions of software and capacity in different computers influence if the result is success of failure

margaret richards

I just wanted to share here that I was having the export problem that yielded a blank error message. This happened with all courses, all export formats and had NOT been a problem the previous week (Office 2013, Win 10, Storyline 2, updated). I tried many of the fixes listed here and in another discussion, nothing worked until I restarted the computer and tried it with no other software open. Now it's fine. 

It would be great if the SL team could come up with a succinct list of known problems & solutions related to this error. I do not want to have to restart my computer every time I want to export a translation doc and it's unclear which of the many steps of closing programs, running as an admin (which I had tried), etc would work in combination.

Ashley Terwilliger-Pollard

Hi Margaret,

Thanks for sharing that here and the steps you were able to go through to resolve it. We haven't officially documented these items, as our team hasn't found that there is one particular method or set up that works best so we're continuing to keep an eye on what is shared here to continue our testing and investigation. 

Leslie McKerchie

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where exporting text to a Word doc for translation wouldn't always work. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

This discussion is closed. You can start a new discussion or contact Articulate Support.