Project won't save - Storyline 2

Getting a different error nearly every time.

Cannot access part because parent package was closed.

Cannot access a closed stream

Store must be open for this operation.

What gives? I can't re-save it as a new file. I'm screwed. About to lose half a day of work here. Any help? We've had this for less than a week, and never had (major) issues with Storyline 1, like this. Saving on C drive. Windows 7. 

Please get back to me asap.

187 Replies
Leslie McKerchie

Hi Pierre!

Sorry to hear that you've run into this issue as well. I cannot speak for Denise, but I have seen other users mention saving the file under a different name as the solution as well. How you name them is probably personal preference. I'm not sure what you mean by 'SL did not recreate the original file'.

Pierre Jouan

Hi Leslie,

"Save as" did not work either.

I though Denise's trick was to rename the file currently opened in Storyline (you should not be able to do this normally because it's "in use").

Say you work on myProject.story and SL refuses to save it. You rename it as myProject_old.story and SL then saves your project by recreating myProject.story.

Kaitlin Nock

Has this issue still not be resolved..? The origin of this thread was two years ago and I am still getting this error message when I tried saving my file. 

I've tried the "solutions" from above and none of them worked. 

Appreciate the help from users, but this seems to be a programming issue on Articulate's end that still needs resolution. 

My advice? Save multiple versions as you go.. was able to use an older version and re-save but wasted a lot of valuable time. Frustrating. 

Leslie McKerchie

Hi Erin!

Sorry to hear that you are continuing to have a problem with this.

Is it across projects or just a single project causing the issue?

I would recommend checking out this article for additional tips on preventing file corruption. If you are having the problem across files/projects, I'd recommend a repair as well.

Leslie McKerchie

Hi Erin!

I popped in to check on your case this morning and it looks like Abel has reached out to you. Hopefully you received that e-mail, it would be from support@articulate.com. Just respond there when you can or let me know if you do not see it and we can re-send (it may be in junk/spam).

I'll continue to follow along.