62 Replies
Jerson  Campos

@Gus,  The only fix that I've come across is to set the GIF at 12 frames per second.  I've only used this method using one output method (After Effects Plugin) but it has worked for me every time.  Adobe Media Encoder now has a way to output to GIF, but I haven't used it yet.  I'll try to do it in the future and report back here when I do.

Ashley Terwilliger

Hi all, 

Just a quick note that we pushed out a fix for the issue where an animated GIFs wouldn't always play at the correct speed in Storyline, and they could be distorted or discolored.

You can install the update by launching the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Note: This fix is available in Storyline 360, and will be released in the next update to Storyline 3 - date TBD. 

Ashley Terwilliger

Hi Ashley, 

Thanks for checking. This issue still is present with Storyline 2. 

Our team continues to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

Katie Gokhshteyn

Hi folks! 

To follow up on Ashley's post – we just released update 3 for Storyline 3 🎉 You can view all the new features and fixes here.

One of the fixes addresses an issue where animated GIFs would not always play at the correct speed.

Here’s where you can download and install the latest version of Storyline 3. Let us know if you have any questions along the way!

Please note this issue is still present in Storyline 2, but we will let everyone in this thread know once we hear any updates!

Christine Thomson

I realise this is an old thread but is there a solution to GIFs playing at the wrong speed when inserted into Storyline 360?  I have hundreds of GIFs to insert into my project and all the ones I have done so far are playing too fast.  I really, really don't want to have to use other software to fix the speed for them all (seeing as though I have hundreds to insert).  

Thx,

Chrissy

Vincent Scoma

Hi Chrissy, 

As Ashley mentioned, we did release a fix for this issue in Update 11 for Storyline 360. It sounds like the issue is still reappearing in a current course you are working on? 

If so, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or you are always welcome to share it privately with our Support Engineers here. We will share our findings and delete it after having a closer look! 

Christine Thomson

Hi Vincent

Sorry about delayed reply! As it turns out, all the GIFs were playing fast in Powerpoint too and the problem was related to different versions of Powerpoint apparently. I have finally gotten access to the original files now, so smoother sailing!

One other question:

when importing lectures from Powerpoint to Storyline 360, I am finding that for slides with lots of content (lots of lines on the timeline when imported), often the audio isn't imported. I'm wondering if there is a limit to how much is able to be imported per slide, as it definitely only seems to be on slides with lots of stuff happening.... it's not too much of a nuisance as I can find the audio and insert it manually, but if there's a solution, I'd love to know. I have literally thousands of slides to import across about 80 lectures and check if they are playing OK and fix any issues, so any way to speed this up would be a bonus!

Thx,

Chrissy Thomson

Lecturer in Cardiac Ultrasound, CS61
School of Clinical Sciences, Faculty of Health
Queensland University of Technology

Vincent Scoma

Hi Chrissy,

Great! I am glad to hear that you were able to resolve the GIF issue! 

In regards to your question, do the PowerPoint presentations contain Articulate Presenter resources? If they do, you will want to be sure that a .ppta file is located in the same folder as the PowerPoint file. If it does not contain that file, Storyline will only import PowerPoint slides. 

In case this helps, you can find more information on this here

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