urn:scormdriver

Hi There,

I'm having the same issue and i can say we've always used SCORM 2004 and never had this problem until the latest update currently running 3.40. We did a very deep troubleshooting and noticed this issue doesn't happen with versions before 3.38, which is where the problems start. We tested with 3.34 and 3.37 and all good. 

Do we need to roll back the two 3.40 versions we have?

Hi Anna, 

After some additional testing, it looks like we came across a recent bug where:

Response to a Multiple Choice quiz slide includes 'urn:scormdriver' when viewing the report for SCORM 2004 (3rd and 4th) Edition.

We're actively working on a fix, but in the meantime, feel free to roll back to update 38. We'll pop back in here when we have progress to share on it.

Hello everyone!

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here. 

The item you'll be interested in is:

Fixed: We fixed some LMS reporting issues, including multiple-choice responses that appeared in SCORM 2004 reports with a prefix of urn:scormdriver

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Hey! I realize this post is a bit old however I'm still having this issue but with Rise. Can you help me with that? I've tried 2004 4th and 3rd edition.

Thanks, Tracy. I appreciate you chiming in to share what you are experiencing with your Rise 360 content.

This change was part of an update: SCORM messages now prepend urn:scormdriver to the appropriate messages. This results in a behavior change to SCORM reporting logs but not reporting data itself. This change is required and ensures the messages being sent to the LMS are meeting SCORM requirements. 

However, it is still an open issue we are investigating, specific to Rise 360. I have attached this conversation so that we can continue monitoring users impacted and share updates with you.

Hello, 

I know this was a while ago but hoping someone can assist. My LMS is reporting quiz response data as the following:  urn:scormdriver:Maker[,]urn:scormdriver:Endorsement[,]urn:scormdriver:Signature[,]urn:scormdriver:MICR[,]urn:scormdriver:Foreign[,]urn:scormdriver:LAR[,]urn:scormdriver:CAR[,]urn:scormdriver:Payee[,]urn:scormdriver:Date Correct 0 

The file was uploaded as SCORM 2004 2nd edition. Does this need to be 3rd or 4th edition? 

I have now tried exporting in 4th edition and tin can and get the same result with my reports. 

Hi Allison!

I'm happy to help! The edition depends on what your LMS recommends. Which LMS are you using?

I'd also recommend testing your course in another LMS environment like SCORM cloud to see if the response data is different.

Please keep us updated so we can continue troubleshooting!

Hi Lauren, 

I am using Cornerstone. Thanks!

Hey there, Allison!

Thanks for the additional info! Have you tried testing your course in SCORM Cloud, as Lauren suggested?

• How to Troubleshoot Your LMS with SCORM Cloud.

Also, I'd recommend reaching out to your LMS admin to confirm which edition is recommended as the next step!

Hi All,

I'm also running into this issue for a client. We recommend 2004, 3rd edition for our LMS and I have been doing some testing in our LMS and in SCORM Cloud. In both systems, I am receiving this urn:scormdriver error on all learner and correct responses in both systems. See reporting screenshots from our LMS and SCORM cloud. 

Hi,

We are also encountering this bug when reporting from a Rise course exported to SCORM 2004 4th edition. 

Both CHOICE and FILLIN type questions have this bug. both for given and correct answer.

I submitted a ticket regarding this discussion. I even included a link to this discussion and pointed out that the issue dates back over a year ago.

Here is the response I got from Articulate: 

'Thanks for contacting Articulate Support! Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug. From here, I’ll meet with my team to take a closer look so we can determine next steps.'

Clearly unacceptable Articulate!

Update: We were able to fix this on our end (the LMS) by replacing the learner response and correct response pattern fields as follows:

• URN:scormdriver translated to empty string
• %20 translated to space
• [,] translated to space + space

Now all of our Rise quiz reports are cleaned up.

Hi,

we are also facing the same issue with scorm 2004 package. In workday reporting output is defined as urn:scormdriver with static value.

Can someone please advise how to fix this issue.

Hello Naveen, 

Sorry to hear that you ran into this behavior. I'd like to ask a few questions to help clarify your experience.

• Which version of Storyline 360 was used to publish your course? 
• Are you able to replicate the behavior when testing your course in a different LMS? 
• Does the behavior still happen if you use SCORM 1.2 as the learning standard? 

Looking forward to your response! 

Hi,

We have tested with scorm 1.2 which is not giving questions and answers in
workday reporting however, when we use scorm 2004 4th edition we are able
to get the question and answers but then answers or interaction responses
are getting prefix of urn:scormdriver%answer.

Please advise us what could be the effective way to get appropriate
reporting fields.

Best Regards,
Naveen Raj.

Hi Naveen, 

I'm not familiar with Workday LMS so I'd like to ask for your help in testing the course in SCORM Cloud. This will helps us determine if the behavior you're experiencing is specific to your LMS or not. If you're able to replicate the behavior in SCORM Cloud, reach out to our support team here for further assistance. 

@naveen I'm having the same issue with Workday Learning and SCORM 2004 4th edition answers.  Would love to know what to do to resolve to receive accurate answers.  Help please!

Liz Ziegler

Where do we add in this info to resolve this reporting error? We're experience reporting errors in Cornerstone. 

Still have not yet received a response regarding this issue. It is occurring in reporting in both Adobe Captivate Prime and our Cornerstone LMS. If this is a known issue for Rise, is there an update in the works to correct this issue? Please advise as to how to correct this, our compliance depends on this data. 

Hi, Holly!

I see that you had reached out to our Support Engineers and were working with my teammate, Georvy. You’re in great hands and we'll be happy to continue troubleshooting with you there!

Additionally, if you're looking to connect with Liam directly, you're welcome to contact them through their profile by clicking on their name and selecting Contact Me.

Hi, Kelly.. any update on this issue?  We are still experiencing this as well with Cornerstone publishing Scorm 2004 3rd edition.

Thanks