Forum Discussion
Block Template in Rise 360 not working
I went to use a block template that I created in another course and it never downloads. I do work in a team environment. I haven't had this issue before. It loading icon keeps going in circles.
Thanks,
Norma
This is happening to me today 12/2/2024 and last Tuesday 11/26/2024, Can someone please fix this?
I'm having the same issue. I've tried refreshing the browser and clearing the cache on Chrome, but no improvement. It works for courses that I've built from the start, but not in a course in a team folder that was begun by somebody else.
Hi Sean!
Sorry to hear you've run into this setback!
Thanks for sharing the troubleshooting steps you've tried so far. Since a fix was released for this bug recently, I've opened a support case on your behalf so our support engineers can look into this issue further. They should be reaching out to you via e-mail shortly!
We can continue troubleshooting through your case to help keep all information in one spot.
Can the solution for this be provided here or should I open a support case? I have a couple of content developers now reporting this issue.
Hello Bob!
It appears that a fix was rolled out for some of the issues reported here.
If you continue to encounter issues from your end, I would recommend opening a support case here so that our Engineers will be able to investigate further and help you troubleshoot the issue.
To be clear, refreshing the webpage did NOT fix the issue. Even switching browsers, closing/opening browser windows, and the overnight reboot of the whole computer did not.
Multiple block templates that I've created. Refreshing, rebooting, nothing is working.
I have to rebuild from scratch and then copy the template within the course for now. Much slower.
Hi Ambre!
Thanks for following up!
It looks like you've also opened a support case and connected with my colleague Matthew. I see Matthew replied to your e-mail sharing that our team has found a fix for this issue.
If refreshing the browser and inserting your custom block templates is still giving you trouble, please let him know so he can continue troubleshooting with you.
Understood! Glad to hear refreshing did the trick. Thanks for that information, Yorick!
Hope that you have a wonderful holiday season! 🎉
Hi Yorick,
Thanks for reaching out! Does this also happen when you are creating a new Rise Block Template?
Our team is currently looking into this, and as a quick workaround, I can share that refreshing the webpage should resolve this issue.
Please give that a try and let us know if you see any changes!
Looking forward to hearing from you!
Yes, it happens when creating a new template. Refreshing the page worked. Thanks.
same issue here. i tried to delete template, delete blocks - no luck.
I'm having this issue since yesterday afternoon at about 3:00 p.m. CST. I have tried cancelling and reinserting. I've closed and reopened my browser. I shut down overnight and rebooted the computer this morning and when I go in they are still spinning. Same troubleshooting again today. Same result.
Note: I have no issues building the standard block templates right now. It's just my own custom block templates.Hello Ambre!
Is this occurring with the same block template or is it multiple custom block templates? If it is one custom block template, then is it possible to remove the template, save the template, and then add it to your course again?
The issue is also happening on my team. Multiple people have opened it and tried to fix it (after removing browsing data).
Hi Alysha,
Cancel does not work, but the stuck block can be deleted as described here: https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time?page=2#reply-779645
