Publish to Video is Slow

Further to my earlier comment I have tried replacing the v3.47.23871 Articulate.PublishToMp4.exe with the v3.36.21289 version. A sample MP4 publish took a few seconds with the older file and several minutes with the new version. Replacing encoder.exe made no discernible difference. So it would seem that the problem lies with the new version of Articulate.PublishToMp4.exe.

Hi, Heather! 

We'd love to take you up on the offer, and a lot of us on the team use Parallels! Click here to share an affected project file privately with our Support Engineers. They'll do everything they can to find the best way forward in your specific setup.

Morning we have a major project with an NHS Trust and need to publish video of the eLearning for new staff who do not have access to our systems. However, we are having the same issues as the others above where the encoding video at medium quality was taking all day. We have tried on different devices and the result is the same - would we be able to provide you with the project to assist please?

Have raised a case with Support.

Hi, Kris, and welcome to E-Learning Heroes! ✨

Thank you for opening a support case with our engineers. I see you worked with my teammate Lejan, who suggested splitting the project into smaller chunks for faster encoding.

If you have additional questions, please reach out to Lejan through the case.

Thanks for sharing what you are experiencing as well, Carl. I've opened a support case on your behalf so that you can work directly with one of our support engineers and they can take a look at your project file. You should be hearing from someone via email soon. 

Thanks Leslie, I'm not permitted to share the file but can report that this happens across 5 separate machines with different hardware configs - its not the machine or the install.  Looking at this thread I am also thinking its Storyline's encoding engine - its just not up to it.  Support's suggestion of "clean install" or "compression settings" seems like a standard response and obviously hasn't worked in previous cases in this thread - and it doesnt work here either.

This project consists of many  many slides with snippits of a larger software demo/screen captures, so, not a simple "slide only" project.  Un-encoding and re-encoding must be happening like crazy.  However, our work machines are media production machines, set up for Adobe Premiere/After Effects and Encoding - they are fast machines and the export video function in Storyline brings all 5 to their knees.

The solution for us - dont use it.  Use Camtasia and capture the project from the screen.  Takes 30 mins on a 20 min project...

Just a quick update to those trying this export method.  The latest patch does seem to "improve" things but... imho, still not useable:

I finally, successfully exported a video file - it still took an amazing 6 hours to publish the 20min course of screen demos on max quality settings.

Aside from making this video export function much faster to make it practical to use, my other suggestion is you need to be able to publish in the courses running order, not the order the scenes were created.  Example:

 The course I have has 8 scenes and a quiz.  The First 2 scenes were created, then the final quiz scene, then the later scenes  which were "help" demos, and only then were the core scenes created.  Articulate numbers the scenes as created so I have:

Scene 1, 2, 3 Quiz, 4+5 help scenes that go at the end 6, 7, 8 core content.  But the running order by "next button" progression is:

1,2,6,7,8,4,5,3!

 And when you export to video by "next button selection" you get a video totally out of order to the progression of the actual course, it's following the scene creation order.

 So Articulate needs to not only follow the next button action of the slides themselves - it needs to follow that action to the next scene that the next button takes you too.  As it is, the video export is completely out of whack.

 Anyway, at a core level the export does work - but is still way too slow to be useful and the ordering further compounds this.

We've had the same issue. Publishing to video takes incredibly long an is almost unusable for us

Hello team,

My video is loading very slowly.  I haven't run into this with other videos, so this seems odd.  I tried the repair fix listed above - uninstalled and reinstalled Storyline.  But, that really didn't help.

The video has also been published with the audio being duplicated in some spots.  There aren't extra tracks, the problem doesn't appear in the preview or the scorm file.  Just the video.

Can you help?

Hi Janet,

Thanks for sharing those details of what you're experiencing. Our support team is happy to step in with testing your course. Feel free to upload your .story file in a case, and they can lend a hand!

SUBMIT A CASE.