Forum Discussion
Storyline player painfully slow to open
Is it just me being impatient, or has anyone else noticed that the Storyline player takes a loooong time to open now - to the point where I really dread having to go in there and make changes as it impacts pretty severely on the times it takes to develop a course.
Also, if I want to apply a different player, when I click on "Current Player" I invariably get an error message saying something went wrong. Then when I try to send the error report, I get this screen...
It's a fun and easy one, right? I know our team uses it a lot :)
I know! It took longest to install it. Stopping the recording was difficult
though. I couldn't see a recording window/icon to click. So I just recorded
a new one after I learned the keyboard shortcut.
It seems like maybe it started when the Player menu changed to add the Modern Player?
It’s always been slow to load, but I think you’re right - it got painful
with the new player
I was wondering if there has been any progress on a resolution to this/these issues?
Whilst I can deal (barely) with the slowness of the player opening, the second issue I raised here is causing me a lot of grief.
I have just returned from 6 weeks away, and have installed the latest version of Storyline, but I'm still having the same problems with applying a different player. This is something I do all the time and this results in the program freezing and I need to end the process through Task Manager - very frustrating!!
I've attached a video I've just recorded of this happening.
Can someone please confirm that this is being investigated with a view to resolution?
Thank you!
Hi Dianne,
We are monitoring the report of the player being slow to open, and this conversation is attached so that we can update you when we are able.
Thanks for sharing the video demonstrating what you are experiencing once the player is open and trying to select a different one.
Curious if the issue happens in any course you are working on or just this particular one? Can you tie the error to a specific player perhaps?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
Thanks Leslie - the issue happens with any course, not just the one. It has only been evident since the new modern player was implemented, but is affecting all courses I work on now. I've done a complete uninstall of Storyline 360 and reinstalled - and there is no improvement.
Thanks for sharing that recording with us, Dianne, and ouch! Really sorry you're experiencing that.
While I don't have any new information to share in regards to the sluggish load yet, you're in the right place and we'll let you know as much as we can, as soon as we can! The red X typically appears when Storyline is low on resources. Closing any other open applications and working on a local hard drive usually help combat those gruesome Xs.
I opened a support case on your behalf, so our Support Engineers can do a deep-dive on your setup for targeted next steps to try. Thanks again for continuing to reach out, and keep your eyes out for an email from support@articulate.com!
Thanks Katie - I've taken on board what you've mentioned - I've uninstalled the software and done a reinstall, restarted my PC, have no other applications open, and worked with the file on a local drive - nothing improves this situation.
Thanks for letting us know what you've already tried, Dianne. I'm so sorry nothing has helped so far! As Leslie mentioned, our team is looking into reports of the player being slow to open, so we'll certainly share your experience with our team.
I'm a Captivate user and just recently begun using Storyline. The player is really slow to start. Painfully. Has there been any progress resolving this?
Hi there, Sara. We don't have a release that addresses this behavior yet. I will check in with my team about it and let you know if I have any new information to share!
Hi again, Sara! As we're working on performance improvements, could we get a copy of a file where you're seeing the painfully slow loading of the Player Properties window? If it's happening in all of your files, just one will be fine for us to use for testing. You can share it with me privately by uploading it here. We'll delete it when we're done troubleshooting.
Two years later, what is the current status of this problem? Most of the time when I go into the Player menu it crashes my entire Windows 10 virtualization with Oracle Dropbox. I don't remember this happening with SL2. Using the latest version of SL3.
Edit: The worst is when you try to add attachments to the Resource section. The Windows File Explorer becomes painfully slow, it can hardly capture clicks or keyboard cursor commands to move around. I can also confirm that the problem occurs with a brand new project, so the issue is not the project itself that I'm working on.
Hi Alexander,
Thanks for reaching out and sharing those details. Opening the player menu shouldn't cause the crashing you described!
I'd like to connect you with a support engineer to take a closer look at your setup and identify what could be causing the performance lag you're experiencing. Be on the lookout for a reply soon!
I believe it may be an issue with your software and virtualization of Windows 10 in macOS with Oracle Dropbox. Because when I try on a native Windows 10 parition on my other Mac, it seems to work fine.
HOWEVER: when I performed "check for updates", it said I already had the latest update (#9), yet when I manually checked your website, there was a #10 available. There is slight improvement when I go into the Player menu now, I can actually navigate to resources and select attachments, but if I don't move quickly enough in those dialogue boxes it can crash the entire operating system.
Hi Alexander!
Thanks for circling back.
I see that Darwin could recreate the problem and connected this to an open issue in Storyline 3:
- Behavior: Selecting the player causes the software to crash.
I know this impacts your work, so I'll surface your latest note to my team and notify you the moment there's more to share. Thanks for bearing with us!
