Forum Discussion

kashanrizvi's avatar
kashanrizvi
Community Member
14 days ago

Storyline360 Slide Freezing Issue

Hi Articulate Community,

I'm facing a critical issue with Storyline360 where some of the slides in my training program are freezing during playback. The videos and quizzes work perfectly, but simple slides that contain animations, layers, and navigation seem to get stuck. This prevents users from progressing through the course, and the training program becomes unusable at this point.

This issue is urgent because the program is scheduled to go live in just two days. I need help identifying and resolving the cause of the freezing slides as soon as possible.

Has anyone experienced a similar issue or have any troubleshooting tips to resolve this? Any advice or solutions would be highly appreciated!

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  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 days ago

    Hi Kashan, 

    Thanks for reaching out! I see that you've opened a support case and you're working with my colleague Cleober. You're in excellent hands! 

    We'll continue the conversation over in your case. 

    Have a wonderful start to your week! 

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